Exchange 2010 ActiveSync Issues

Discussion in 'Droid Incredible Tech Support' started by BKSuser, May 10, 2010.

  1. BKSuser

    BKSuser New Member

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    Rollo, if you read the last post I figured out the problem and it is all working right as rain today. Can't wait untill Google supports Taks natively though.

    Good Luck.
     
  2. rollo

    rollo New Member

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    Hm, unfortunately this doesn't seem to resolve our issues (we have a cert, no activesync for domain admins, and security is set to inherit).

    (keeping this alive in the event that we resolve it - may help some other users)

    It's interesting - my team's clearly missing something, but I'm not sure what it is yet. I've moved to the Droid but we do have two incredible users, we're on exchange 2010. One synced up beautifully the first time. The other still has calendar issues.

    Calendar items created on the phone sync, however items created on the desktop do not.
     
  3. TheMadScotsman

    TheMadScotsman New Member

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    Hi everyone - I just joined this forum today. I have 2 week old Droid Inc and Exchange 2010 and the SAME calendar sync problem. It worked at first and then a few days ago I noticed it wasn't syncing anymore. I am my company's sys admin too and I recently installed Exchange 2010 Rollup 3 and I can't be certain, but that may have been the turning point when it stopped syncing the calendar. It will be interesting to see if either Exchange SP1 or the Droid 2.2 upgrade resolve this. The SP1 beta is out but I am not about to install that on a live production server.

    I just did a workaround for now and setup text reminders for my meetings using the setup in OWA so at least I'll not miss an appointment in the meantime.

    Also, I don't normally have my daily logon account in the Domain Admins group for security reasons but it is at the moment as I needed the privilege level for something I was doing - so I'll take it back out today and see if that fixes it like BKSuser says (still seems odd that this would affect that). Oh and I do have a proper Unified Certificate for our server from Comodo, so that should not be an issue. If the root certificate was not trusted by the phone, then surely email and contacts would not work either....
     
  4. TheMadScotsman

    TheMadScotsman New Member

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    Nope - that didn't work...

    Removing my Domain Admin membership did not make any difference....
     
  5. TheMadScotsman

    TheMadScotsman New Member

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    OK - found the problem dancedroid. I backed up my entire Calendar to a PST, then deleted everything and re-sync'd and it worked. I then added test appointments both from the phone and from Outlook and they instantly sync up.

    I had a simliar problem once with a client's Blackberry and it was tripping up on recurring appointments that it didn't like - they went too far out into the future (no point in having them recur until you practically retire!).

    So I will try the acid test of simply re-importing my PST to see if it breaks again. If it does, I'll have to selectively delete recurring my appointments to see if I can find the culprit.
     
  6. TheMadScotsman

    TheMadScotsman New Member

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    :) Well I have my Calendar back and sync'ing to my Droid, but it wasn't pretty. I thought recurring appointments were the problem, but no...ANY event was a problem. Even just importing 1 single event appointment from a PST backup caused failure.

    Here what I had to do...unchecked Cached Exchange Mode in Outlook and backed up the Calendar to a PST. Then arranged all calendar events in detail view; selected all and deleted everything. I waited a few seconds and then forced sync on the DROID (success). I then created a second calendar folder (CalendarOLD) in my profile and then imported the backup PST into that. Then I had to systematically manually re-create all my appointments and recurring events in the empty Calendar folder - all the time keeping an eye on my DROID at the same time. It syn'd beautifully. Do not try to drag over or copy from the PST - it will fail to sync and you may have to start all over!

    What a pain in the bu**:icon_evil:

    I could spend time and try to investigate why it does that, but I am going to reward myself with a glass or two of wine instead.....
     
  7. TheMadScotsman

    TheMadScotsman New Member

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    I forgot to add that once you have re-popoulated the new Calendar, you can revert to cached Exchange mode again. As a pre-caution, however, I deleted the old .ost file first and let it create a new one. It does that when you relaunch Outlook. If you have a very large mailbox, it may take a while to complete - just be patient.
     
  8. red97rum

    red97rum New Member

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    TheMadScotsman is the man!

    I was having the same problem: Everything would sync fine except calendar items entered in outlook would not populate my handheld's calendar. I followed the steps that TheMadScotsman posted and it's now working! I was going to return this Droid and go back to my Wackberry Storm if the calendar wouldn't sync.

    Off topic, FYI - Don't install Exchange 2010 rollup 4! After reboot all exchange & IIS services were set to disabled as the startup type and owa is completely broken. There are multiple posts on M$ Technet regarding the same issues. I think I found a post that identifies a fix for owa and I'll be trying it tonight. Thanks a lot Microsoft for making me work late to fix your **** :icon_evil:.
     
  9. TheMadScotsman

    TheMadScotsman New Member

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    Thanks Red97Rum!

    My sync has worked flawlessly ever since my "fix".

    Following your latest post, I immediately went to my Exchange 2010 Server and hid the Rollup 4 from updates for now.
     
  10. red97rum

    red97rum New Member

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    Same here, it's been 3 days and all is well. I don't miss my blackberry at all, well sometimes, but not very much dancedroid

    Regarding Exchange 2010 rollup 4. I was able to get owa back up and running after rollup 4. Apparently what happens is the rollup fails to stop all the necessary services so the patch doesn't fully install (even though it says it did:icon_evil:)

    This was my fix, my name is arc_support in this thread:
    Exchange 2010 & OWA problem
     
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