Excellent Customer Service from HTCPedia

Discussion in 'Droid Incredible Accessories' started by glange65, Jun 12, 2011.

  1. glange65

    glange65 Member

    Apr 19, 2011
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    Purchased the Smartphone Pedia dock for the D Inc. from HTCPedia online.

    The dock is okay. What really impressed me was the high level of customer service I received. The first dock arrived within three days of the order...fairly fast. Unfortunately, that first dock had a problem charging the phone, so I sent off an email to the customer service contact on the website. I had a reply within a couple of hours...and they offered me a new one...no questions asked.

    The new one arrived quickly, and was much improved. A couple of days later...I received another email, to double check that I had received the new dock, and if I was happy....when was the last time that ever happened?

    Just my experience, but the HTCPedia website is a good place to order accessories...based on my experience.

    (PS..I don't work for them...just a really happy customer)
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