So I think it is obvious what my question is here; I signed a 2 year contract on March 30th and my 30 day satisfaction guarantee expires on April 29th. I really didn't want a keyboard as in the moto droid so I opted for the Eris. fwtw I really like it, but given the option I think the Incredible would be much better. I've emailed our corporate rep early this am but have not heard anything back so I am asking the knowledgeable board here how I can upgrade to the Incredible at the start of my contract during (last day of 30 day) of my satisfaction guarantee? Do I go to a store, do it online, CS phone call? I was hoping our rep would help, but as usual does not get back in a timely fashion or have meaningful answers. Sorry, just being honest:-( Any help is very welcome! Thanks for the great resource!