Hi. I'm a new owner of a Droid Incredible. It's my first smartphone and I'm used to a physical keypad. Today I ran into the same problem twice while on calls trying to navigate through VRUs. When prompted to "press 1" or to "enter your 4 digit pin" I pressed the numbers on the screen and I could hear the tones, but the VRUs would not recognize them. I tried several times, but they just kept repeating the requests for me to enter the information. Am I doing something wrong? Is there a setting I need to change? I apologize if this has been discussed before. I tried searching the forum before I posted. Any help you can provide is much appreciated.