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"Encrypt SD card" is disabled???

Discussion in 'Android Tech Support' started by cnrhome, Sep 6, 2012.

  1. cnrhome
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    cnrhome New Member

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    Hi all,

    First off, I am not a phone guy but a friend is having a problem. She has a Samsung Illusion Android phone from Verizon and lost it for a few hrs today. We did get it back, but she was freaking out that all the info on the micro SD card could be stolen. This includes contacts & phone numbers, email userids/PWs, saved picture attachments etc. I said we should find out how to encrypt/secure the SD card and then it'll be safe if the phone gets lost/stolen.

    Simple enough. Go to Menu->Settings->Location & Security-> Encrypt SD card. BUT ITS DISABLED!!!! How can this setting be disabled?

    We'd appreciate any help out there...

    Thx.
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