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Email Sync Issues

Discussion in 'Droid Incredible Tech Support' started by Muschnick, Oct 20, 2010.

  1. Muschnick
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    Muschnick New Member

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    Hi....I have seen variations of sync issues on different DROID phones all over the place. Sometimes issues syncing calendars or just contacts.

    My issues is I constantly lose my connection when trying to sync with my exchange server. It happens on the native email app and I see similar behavior when using Touchdown.

    It is happening daily and sometimes multiple times a day.

    Native Email will be working fine and then all of a sudden it will try and sync and I get the sync error. Sometimes this will correct itself hours later and most often I delete the account and then add it back. Doing that doesn't always work as many times I get a failed connection error or an authentication error when I am 100% sure I have the correct login info.

    With Touchdown I have to uninstall the app and then reinstall it again and go through the process of setting it up.

    Both email apps are connected to the same exchange server. I work for a large company so I don't have the ability to change any settings on the exchange server. A few other people I have spoken with have seen this 1 or 2 times but not anywhere near as often as I am seeing it.

    I realize there may be multiple issues here but I think preventing the sync issues will stop all the problems.

    This is driving me absolutely nuts! Nothing is worse than having to delete/reconfigure/uninstall/reinstall email apps multiple times a day.

    Please help me!! I am so desperate to get this resolved and I have no idea what to do at this point. I am on the verge of smashing my incredible!!
  2. Mertpills
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    Mertpills New Member

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    I too have an Incredible and had similar issues. I have removed all Wifi profiles that I had set up to connect to and turned off the Wifi 2 weeks ago. I have not had any problems syncing with my work Exchange server since. Hope this helps.
  3. Muschnick
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    Muschnick New Member

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    My problem doesn't seem to have anything to do with Wifi as it shows up without using Wifi.
  4. papak
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    papak New Member

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    I was getting occaisional synchs but lately when I connect it to my laptop, nothing happens other than that it charges. I am having a host of problems and am about to return it to Verizon.

    I am using K-9 mail. I can't access the gmail account! I show 11 emails in my work account but can't locate them on the phone.
    It won't synch when I plug it into my computer. etc,etc ,etc
  5. Muschnick
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    Muschnick New Member

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    Someone has to be able to figure out what is going on with these sync issues

    This is what I am getting.....

    http statuserror: 400 <-- It seems as though the exchange server is saying the request is "malformed"....hmmm


    10-28 20:28:54.675 D/EAS_SyncEngine( 459): 06021143 > syncMailFolderAndUpdAccount()
    10-28 20:28:54.675 D/EAS_SyncEngine( 459): 06021143 > GFH()
    10-28 20:28:54.675 D/EAS_SyncEngine( 459): 06021143 Folder sync key: 1
    10-28 20:28:54.715 D/htc_EAS_ContactsSyncAdapterService( 459): 06021143 onCreate()
    10-28 20:28:54.725 V/AlarmManager( 93): Adding Alarm{460b5778 type 2 android} Dec 31 07:28:12 pm
    10-28 20:28:54.735 I/htc_EAS_ContactsSyncAdapterService( 459): 06021143 > performSync
    10-28 20:28:54.935 D/dalvikvm( 459): GC_FOR_MALLOC freed 10556 objects / 785320 bytes in 72ms
    10-28 20:28:54.945 D/NativeCrypto( 459): Freeing OpenSSL session
    10-28 20:28:54.945 D/NativeCrypto( 459): Freeing OpenSSL session
    10-28 20:28:55.036 I/EAS_SyncEngine( 459): 06021143 ! error. GFH http statuserror: 400
    10-28 20:28:55.065 D/MailSyncSource( 459): 06021143 - saveData()
    10-28 20:28:55.065 D/MailManager( 459): 06021143 > saveMailboxInfo
    10-28 20:28:55.156 D/MailManager( 459): 06021143 < saveMailboxInfo: true
    10-28 20:28:55.166 D/EAS_SyncEngine( 459): 06021143 writeGlobalInfo: 1
    10-28 20:28:55.175 W/System.err( 459): com.htc.android.mail.eassvc.core.SyncException: Bad Request
    10-28 20:28:55.175 W/System.err( 459): at com.htc.android.mail.eassvc.core.SyncManager.getHt tpStatusError(SyncManager.java:7820)
    10-28 20:28:55.175 W/System.err( 459): at com.htc.android.mail.eassvc.core.SyncManager.getFo lderHierarchy(SyncManager.java:1334)
    10-28 20:28:55.185 W/System.err( 459): at com.htc.android.mail.eassvc.core.SyncManager.syncM ailFolderAndUpdAccount(SyncManager.java:7949)
    10-28 20:28:55.185 W/System.err( 459): at com.htc.android.mail.eassvc.core.SyncManager.syncM ailFolderAndUpdAccount(SyncManager.java:7917)
    10-28 20:28:55.185 W/System.err( 459): at com.htc.android.mail.eassvc.core.SyncManager.doSyn c(SyncManager.java:1125)
    10-28 20:28:55.185 W/System.err( 459): at com.htc.android.mail.eassvc.EASAppSvc$MailINComman dHandler.handleMessage(EASAppSvc.java:5965)
    10-28 20:28:55.185 W/System.err( 459): at android.os.Handler.dispatchMessage(Handler.java:99 )
    10-28 20:28:55.185 W/System.err( 459): at android.os.Looper.loop(Looper.java:144)
    10-28 20:28:55.185 W/System.err( 459): at android.os.HandlerThread.run(HandlerThread.java:60 )
    10-28 20:28:55.185 I/EAS_AppSvc( 459): 06021143 MailIn Exception: 450
    10-28 20:28:55.185 D/EAS_AppSvc( 459): 06021143 Exception happen, MailIn out of retry times, quit.
    10-28 20:28:55.185 D/EAS_AppSvc( 459): 06021143 Mail(in) unBlockCondition: 2
    10-28 20:28:55.185 I/EAS_AppSvc( 459): 06021143 MailINCommandHandler.unBlockCondition(): 2
    10-28 20:28:55.185 D/EAS_AppSvc( 459): 06021143 SyncThreadManager.messageDone(3) 1171401016
    10-28 20:28:55.185 D/MailSyncSource( 459): 06021143 - saveData()
    10-28 20:28:55.185 D/MailManager( 459): 06021143 > saveMailboxInfo
    10-28 20:28:55.195 D/EAS_AppSvc( 459): 06021143 syncMailbox(): block finish
    10-28 20:28:55.195 D/EAS_AppSvc( 459): 06021143 < syncCollectionId()
    10-28 20:28:55.195 I/EAS_SyncEngine( 459): 06021143 sendMail failed: Bad Request
    10-28 20:28:55.195 I/EAS_SyncEngine( 459): 06021143 error status code: 400
    10-28 20:28:55.286 D/MailManager( 459): 06021143 < saveMailboxInfo: true
  6. papak
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    papak New Member

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    You're working way above my level of technical knowledge. All I know is that it has progressively gotten worse since I purchased it. My problems are basically with the email service and syncing. I'm going to try the Verizon folks one more time tomorrow and if I don't get any answers, I'll probably go back to a Blackberry.
  7. tigerdango
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    tigerdango New Member

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    Easily solved just use an email app. I personally find the native mail sync to suck which is a shame.

    Sent from my ADR6300 using DroidForums App
  8. papak
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    papak New Member

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    I went to K-9 mail a couple of weeks ago and things has slowly gotten worse. Now I can't even get mt gmail.
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