Email Problem, Need Help

Discussion in 'Android Tech Support' started by dennis246, Jul 12, 2013.

  1. dennis246
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    dennis246 New Member

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    Hoping someone can help. Have a HTC Droid DNA for a couple months and love it. No problems. About a week ago I took two pictures and was forwarding them to my gmail account (xxxxxxxx@gmail.com. I accidentally sent them to xxxxxxxx@aol.com which is an account that does not exist. I received a notice "could not deliver mail" and two consecutive "droid" sound notifications. No problem I thought, just go into sent mail and delete but they are not there. I guess because they were not actually sent. Now for the past week, EVERY HOUR (that is the time I set for notifications-syncing) i get two consecutive droid sound notices. Extremely annoying.

    All mail functions for my gmail and aol accounts work fine before this happened and other than the annoying droid reminder every hour work fine after.

    I was hoping someone could help me solve this in some way. I am not very phone, tech literate so please explain any possible fix carefully.

    Many thanks in advance for any help.
  2. lloydstrans
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    lloydstrans Well-Known Member

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    1st I would try clearing the cache from the app.

    Open the app tray>select and long press gmail>drag to top>select app info>scroll down and select clear cache.

    Hopefully it'll work, you'll know in an hour. Good luck.

    If it's not HD it might as well be a newspaper.
    Last edited: Jul 12, 2013
  3. dennis246
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    dennis246 New Member

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    Thanks, would like to try this. Can you explain a bit more. Not sure of your instructions. I did say I was a novice :)
  4. lloydstrans
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    lloydstrans Well-Known Member

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    From your home screen open up where you view your apps (app tray), find gmail, press and hold gmail and slide it up to the "more options" at the top of the screen, remove finger, a box will appear that says app info, press "app info", the next screen will open (at first it will say "computing"), wait a second or two and find "clear cache" in a box and press that. And wait to see if it persists.

    Some things can only be resolve at the computer side of the equation.

    If it's not HD it might as well be a newspaper.
  5. dennis246
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    dennis246 New Member

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    When I press and hold the gmail app all I get at the top of the screen is "remove" or "settings" which is greyed out and nothing happens when I move the app to there. There is no "more options".
  6. lloydstrans
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    lloydstrans Well-Known Member

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    Sorry abut that, work beckons. The alternative to that is go to the store and down load "app cache cleaner" by infolife (free, yay) and use it and it clean all the cache from all your apps. I will almost bet it will have to be done on your PC. But, hey, worth a shot.

    If it's not HD it might as well be a newspaper.
  7. dennis246
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    dennis246 New Member

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    An update, downloaded the app cache cleaner by Infolfe from the store. Cleaned email accounts etc and it worked as advertised. Unfortunately, it didn't clear up the problem, continued to get the notifications again every hour.

    Any other thoughts on how I can solve this problem. It just seems like this would (could) be a common problem (forwarding an e-mail and attachment to a wrong address) that others have encountered but maybe not. At least now I have an hourly alarm clock :)