After weeks of sending Verizon customer service emails, as well as motorola, I sent emails to the BBB and got a response from Sherene. She was very strong in her stance about motorola and the bootloader as well as Verizon's upgrade policy. I also sent a letter via snail mail to Verizon customer service with my feelings and concerns. Much to my surprise, they responded swiftly and professionally, and they have sent out 2 HTC Rezounds as replacements for my defective X2's. Persistance totally paid off!! I wish you all the best of luck in all of your future endeavours, and want to say thank the dev's who brought Eclipse and Cyanogenmod to our X2's making them somewhat bearable. I hope to see all of you in the future!