Early Upgrade Question

Discussion in 'Off Topic Forum' started by justin82, Mar 21, 2012.

  1. justin82
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    justin82 DF Super Moderator Staff Member Premium Member

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    I know there are several VZW employees on this forum . I dropped my wife's thunderbolt the other day and cracked the screen . what are the odds of VZW letting me have an upgrade 2 months early??
  2. jntdroid
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    jntdroid DF Super Moderator Premium Member

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    I'm not a Verizon employee, but I've heard/read of people begging and getting an upgrade early, especially when you're not THAT far from her upgrade date. I've also heard it's better to call into customer service, rather than going into a store.
  3. dezymond
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    dezymond Tech Support Mod Staff Member Premium Member

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    I've heard of maybe 2 week early upgrade due to accidents, but 2 months is quite a difference. You'll have to call Verizon and see if you can catch a break. Also agree with jnt, call Verizon, don't go into the store.
  4. Mike8016
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    Mike8016 Member

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    I got a 4 month early upgrade. You just have to talk to the right person

    Sent from my DROID BIONIC using Tapatalk
  5. justin82
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    justin82 DF Super Moderator Staff Member Premium Member

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    they declined me said he would do a 30 day upgrade but not 2 months will try again in couple weeks .. ordered screen last night will replace this weekend.
  6. dezymond
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    dezymond Tech Support Mod Staff Member Premium Member

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    As I expected. 2 months is just too big of a gap. Good luck!

    Sent from my Galaxy Nexus using DroidForums
  7. Vulcan1600
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    Vulcan1600 DF Super Moderator Staff Member Premium Member

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    Back when I worked for VZW, there was some leeway for your situation, but from friends still there, that leeway is pretty much gone now. If you get a month early, consider yourself very lucky, the matrix is apparently 2 weeks now.
  8. Wopback
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    Wopback New Member

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    Like mike said....depends who you talk to.....you need to sound mad too....lol (it helps)

    Sent from my Chuck Norris approved DROID RAZR....
  9. jntdroid
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    jntdroid DF Super Moderator Premium Member

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    Don't know if I fully agree with that... :tongue: Honey tastes better than than crap. I've always found giving CS people "honey", instead of giving them crap, works a LOT better at getting what I want/need/deserve/whatever.
    1 person likes this.
  10. justin82
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    justin82 DF Super Moderator Staff Member Premium Member

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    i will just be respectful to them they are just doing there job. i work in a field that people get mad at me for something that is out of my control i just have to enforce rules and notify them if they break them .
    i learned you get more if you treat them with respect . its my fault i broke the screen not VZW. just my opinion
  11. Wopback
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    Wopback New Member

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    Agree.....if its your fault then no need (didn't read your 1st post).

    Now if its Verizon that's a different story. And, depends on who you talk too

    Sent from my Chuck Norris approved DROID RAZR....
  12. Wopback
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    Wopback New Member

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    Not all of us have gotten great CS. And unfortunately in our society, the ones who "express" their concern are usually the ones treated at a more escalated level.......

    Sent from my Chuck Norris approved DROID RAZR....
  13. jntdroid
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    jntdroid DF Super Moderator Premium Member

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    I know, I was just kinda being ornery. And I do agree there are times where you have to be assertive, especially when CS just flat out doesn't care.
  14. justin82
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    justin82 DF Super Moderator Staff Member Premium Member

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    i think there are times when we have to get mad . but when it is our fault we have to calm down . no if there fault i am a no mercy type person start nice but dont walk all over me . i have also learned dont talk to the people who answer phone go straight to the manager/ supervisor you will get more accomplished. i feel like i could of got an early upgrade if i would have pushed . i just choose my battles that was not one of them . but yes i agree it is sad in todays world that the loudest most obnoxious get the most attention .
  15. skennelly
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    skennelly Active Member

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    I'd say the amount of time you've been a customer will make a difference. If you've been with vzw for years, call the customer loyalty department and explain your situation and ask if their is anything they can do to help you out.
  16. budlight4me
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    budlight4me New Member

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    I was able to upgrade Jan. even when my anniversary wasn't till May. Got a discount as well

    Sent from my ADR6425LVW using DroidForums
  17. droidbionicmaster
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    droidbionicmaster New Member

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    I did a year early

    Sent from my DROID RAZR using DroidForums
  18. huskur
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    huskur Well-Known Member

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    Well, 4 months from upgrade date VZW gave me an early upgrade. They asked me what happened to my phone? I said "it's broke" and left it at that. They said, "let us see it and maybe we can fix it". I then said "really?? I will go get it, are you sure?" They said "yes". I then told them it was in a pile of $hit in a port-o-potty at the zoo. Do you really want it LMAO. They were all in stitches laughing and one guy said "pick a phone, your upgrade is valid today"

    I hung my head in shame and got a Razr Maxx:biggrin:
  19. dezymond
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    dezymond Tech Support Mod Staff Member Premium Member

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    Agreed.

    They work in CS and I'm sure they deal with pissed off customers all the time, it gets old. Try to be respectful, but don't suck up too much. It's better if they see you're a loyal customer who also pays their bill on time. I got an early upgrade when I got my Nexus, think it was about 2 month upgrade or close to it
  20. justin82
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    justin82 DF Super Moderator Staff Member Premium Member

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    thanks guys i got some ammo to use but i think i will just wait hopefully the razr maxx will go on sell in next 60 days or so .. 2 upgrades need 2 phones
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