Ear Speaker Malfunctioning - covered by warranty?

Discussion in 'Motorola Droid 4' started by cs3, Aug 14, 2012.

  1. cs3
    Offline

    cs3 Member

    Joined:
    Jul 31, 2012
    Messages:
    43
    Likes Received:
    0
    Trophy Points:
    6
    Ratings:
    +0
    Ive had my Droid 4 for about 4 months, purchased through Amazon Wireless with 2 yr contract extension. It is completely stock, and has never been rooted.
    Yesterday I realized that the ear piece speaker on my Droid 4 is not working properly. For the past few days it has been going in and out.At first I just thought it was due to poor reception, perhaps a tower out. However today I tried making a few calls and for the most part i couldnt get any sound out of that speaker. When I switched to speakerphone the sound was perfect. Switch back to normal talk mode and sound cut out. I could hear maybe 30% of a conversation - the rest of the time it was completely silent.
    The phone has never been dropped or mishandled. there are no scratches or blemishes on it.

    So a few questions:
    1) Is the ear speaker a known problem with this phone?
    2) Is a defective speaker covered by any kind of manufacturer warranty?
    3) If the answer to (2) is "no", then is this a good time to buy insurance? Best 3rd party company to go through, or just get it through Verizon? (Or Amazon?)

    I have not spoken to anyone at Verizon yet, as I dont want any notations made on my account in the event I need to purchase insurance.

    Thanks for your time!



    edit - obviously warranty questions are for the inevitable future problems
     
    Last edited: Aug 14, 2012
  2. cs3
    Offline

    cs3 Member

    Joined:
    Jul 31, 2012
    Messages:
    43
    Likes Received:
    0
    Trophy Points:
    6
    Ratings:
    +0
    one more question....

    If this is NOT covered under warranty, is the speaker something that can be easily replaced myself?
    Anyone have experience doing this themselves?
    Really frustrating that I'm already having so many issues with this phone.
     
  3. 94lt1
    Offline

    94lt1 DF Super Moderator Staff Member Premium Member

    Joined:
    Jan 16, 2012
    Messages:
    12,417
    Likes Received:
    1,212
    Trophy Points:
    558
    Location:
    SE TX
    Ratings:
    +1,283
    An ear speaker would be covered by warranty unless you've gotten the device wet and it shows up on the stickers inside.
     
  4. 94lt1
    Offline

    94lt1 DF Super Moderator Staff Member Premium Member

    Joined:
    Jan 16, 2012
    Messages:
    12,417
    Likes Received:
    1,212
    Trophy Points:
    558
    Location:
    SE TX
    Ratings:
    +1,283
    It would be a CLNR device unless you're within your 14 days.
     
  5. cs3
    Offline

    cs3 Member

    Joined:
    Jul 31, 2012
    Messages:
    43
    Likes Received:
    0
    Trophy Points:
    6
    Ratings:
    +0
    Thanks, it has definitely not been wet.
    So best bet is to just take it in to a Verizon corporate store?

    what does "CLNR" device mean?
     
  6. audinutt
    Offline

    audinutt Member

    Joined:
    Apr 8, 2010
    Messages:
    82
    Likes Received:
    1
    Trophy Points:
    8
    Ratings:
    +1
    clnr = certified like new refurbished

    Sent from my DROID4 using Tapatalk 2
     
  7. cs3
    Offline

    cs3 Member

    Joined:
    Jul 31, 2012
    Messages:
    43
    Likes Received:
    0
    Trophy Points:
    6
    Ratings:
    +0
    So they wont simply fix the broken part?
    I would get a refurbished phone instead?
    I dont really have a problem with a refurbished phone, but getting my apps, contacts, and all settings back how they are now is a huge pain that i would prefer not to deal with
     
  8. VTNomad
    Offline

    VTNomad New Member

    Joined:
    Dec 21, 2010
    Messages:
    11
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    Speaker

    I just got mine replaced for the same issue. I got my Droid 4 the day it came out. The first phone they sent me was clearly used and I returned it. The second was also a refurb, but it was as good as new so far as I can tell.

    They'll send you a couple of nasty texts saying you could be charged up to $500 if you do not return the old phone. Your replacement will not include a battery cover.
     
  9. R2D|2OID
    Offline

    R2D|2OID Member

    Joined:
    Dec 11, 2010
    Messages:
    98
    Likes Received:
    0
    Trophy Points:
    6
    Ratings:
    +0
    I had the same problem. I bought my D4 on release day and after about 3 months, the ear piece began to fail. Over a few weeks time it stopped working completely and I was forced to make all calls on speakerphone. I brought my phone to my local Verizon store and requested a warranty replacement. The replacement is CLNR and does not include a battery cover. You put the broken phone in the original packaging minus the original battery cover and send it back to Verizon. PITA.
     
  10. 94lt1
    Offline

    94lt1 DF Super Moderator Staff Member Premium Member

    Joined:
    Jan 16, 2012
    Messages:
    12,417
    Likes Received:
    1,212
    Trophy Points:
    558
    Location:
    SE TX
    Ratings:
    +1,283
    Contact motorola.. they'll fix it so you can Keep the same phone. . If that's an option for ya.
     
  11. R2D|2OID
    Offline

    R2D|2OID Member

    Joined:
    Dec 11, 2010
    Messages:
    98
    Likes Received:
    0
    Trophy Points:
    6
    Ratings:
    +0
    I originally called Motorola because I didn't have Verizon insurance, and they offered to repair the phone and provided a prepaid shipping label
     
  12. cs3
    Offline

    cs3 Member

    Joined:
    Jul 31, 2012
    Messages:
    43
    Likes Received:
    0
    Trophy Points:
    6
    Ratings:
    +0
    Whats the best way to contact Motorala in regard to this issue? Through verizons store?
    Or via their website? or is there a motorola customer service phone # to call specifically for mobile device issues?
     
  13. cs3
    Offline

    cs3 Member

    Joined:
    Jul 31, 2012
    Messages:
    43
    Likes Received:
    0
    Trophy Points:
    6
    Ratings:
    +0
    Oh, didnt see this post when i made that last reply.
    How long were you out of a phone?
    Im wondering if verizon would activate my OG droid 1 on this # while the repairs are being made... and then reactivate the droid 4 without charging me any kind of fee once i get it back?



    EDIT:
    I just emailed Motorala support via their website.
    I tried to start a live chat but apparently the chat hours are already over for the day.
     
    Last edited: Aug 14, 2012
  14. cthunder
    Offline

    cthunder New Member

    Joined:
    Jul 27, 2012
    Messages:
    15
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    Pls let us know how it goes thanks :)
     
  15. cs3
    Offline

    cs3 Member

    Joined:
    Jul 31, 2012
    Messages:
    43
    Likes Received:
    0
    Trophy Points:
    6
    Ratings:
    +0
    My email to Motorola Support:
    Their response:
    Do they really think powering on and off is going to fix a broken piece of hardware?
    (FWIW i had already powered on/off multiple times prior to the email with no result. I am not going to do a factory reset. That just seems ridiculous)
    Ugh Ill have to call tomorrow when the support line is available.
     
Search tags for this page
droid 4 ear speaker
,

droid 4 ear speaker fix

,
droid 4 ear speaker not working
,
droid 4 ear speaker problem
,
droid 4 ear speaker replacement
,
droid 4 speaker fix
,
droid 4 speaker problem
,

droid 4 speaker problems

,

droid 4 warranty

,
motorola droid 4 speaker failure