Ear Speaker Malfunctioning - covered by warranty?

Discussion in 'Motorola Droid 4' started by cs3, Aug 14, 2012.

  1. cs3
    Offline

    cs3 New Member

    Joined:
    Jul 31, 2012
    Messages:
    43
    Likes Received:
    0
    Trophy Points:
    0
    Ive had my Droid 4 for about 4 months, purchased through Amazon Wireless with 2 yr contract extension. It is completely stock, and has never been rooted.
    Yesterday I realized that the ear piece speaker on my Droid 4 is not working properly. For the past few days it has been going in and out.At first I just thought it was due to poor reception, perhaps a tower out. However today I tried making a few calls and for the most part i couldnt get any sound out of that speaker. When I switched to speakerphone the sound was perfect. Switch back to normal talk mode and sound cut out. I could hear maybe 30% of a conversation - the rest of the time it was completely silent.
    The phone has never been dropped or mishandled. there are no scratches or blemishes on it.

    So a few questions:
    1) Is the ear speaker a known problem with this phone?
    2) Is a defective speaker covered by any kind of manufacturer warranty?
    3) If the answer to (2) is "no", then is this a good time to buy insurance? Best 3rd party company to go through, or just get it through Verizon? (Or Amazon?)

    I have not spoken to anyone at Verizon yet, as I dont want any notations made on my account in the event I need to purchase insurance.

    Thanks for your time!



    edit - obviously warranty questions are for the inevitable future problems
    Last edited: Aug 14, 2012
  2. cs3
    Offline

    cs3 New Member

    Joined:
    Jul 31, 2012
    Messages:
    43
    Likes Received:
    0
    Trophy Points:
    0
    one more question....

    If this is NOT covered under warranty, is the speaker something that can be easily replaced myself?
    Anyone have experience doing this themselves?
    Really frustrating that I'm already having so many issues with this phone.
  3. 94lt1
    Online

    94lt1 DF Super Moderator Staff Member Premium Member

    Joined:
    Jan 16, 2012
    Messages:
    11,473
    Likes Received:
    672
    Trophy Points:
    113
    Location:
    SE TX
    An ear speaker would be covered by warranty unless you've gotten the device wet and it shows up on the stickers inside.
  4. 94lt1
    Online

    94lt1 DF Super Moderator Staff Member Premium Member

    Joined:
    Jan 16, 2012
    Messages:
    11,473
    Likes Received:
    672
    Trophy Points:
    113
    Location:
    SE TX
    It would be a CLNR device unless you're within your 14 days.
  5. cs3
    Offline

    cs3 New Member

    Joined:
    Jul 31, 2012
    Messages:
    43
    Likes Received:
    0
    Trophy Points:
    0
    Thanks, it has definitely not been wet.
    So best bet is to just take it in to a Verizon corporate store?

    what does "CLNR" device mean?
  6. audinutt
    Offline

    audinutt New Member

    Joined:
    Apr 8, 2010
    Messages:
    82
    Likes Received:
    1
    Trophy Points:
    0
    clnr = certified like new refurbished

    Sent from my DROID4 using Tapatalk 2
  7. cs3
    Offline

    cs3 New Member

    Joined:
    Jul 31, 2012
    Messages:
    43
    Likes Received:
    0
    Trophy Points:
    0
    So they wont simply fix the broken part?
    I would get a refurbished phone instead?
    I dont really have a problem with a refurbished phone, but getting my apps, contacts, and all settings back how they are now is a huge pain that i would prefer not to deal with
  8. VTNomad
    Offline

    VTNomad New Member

    Joined:
    Dec 21, 2010
    Messages:
    12
    Likes Received:
    0
    Trophy Points:
    0
    Speaker

    I just got mine replaced for the same issue. I got my Droid 4 the day it came out. The first phone they sent me was clearly used and I returned it. The second was also a refurb, but it was as good as new so far as I can tell.

    They'll send you a couple of nasty texts saying you could be charged up to $500 if you do not return the old phone. Your replacement will not include a battery cover.
  9. R2D|2OID
    Offline

    R2D|2OID New Member

    Joined:
    Dec 11, 2010
    Messages:
    98
    Likes Received:
    0
    Trophy Points:
    0
    I had the same problem. I bought my D4 on release day and after about 3 months, the ear piece began to fail. Over a few weeks time it stopped working completely and I was forced to make all calls on speakerphone. I brought my phone to my local Verizon store and requested a warranty replacement. The replacement is CLNR and does not include a battery cover. You put the broken phone in the original packaging minus the original battery cover and send it back to Verizon. PITA.
  10. 94lt1
    Online

    94lt1 DF Super Moderator Staff Member Premium Member

    Joined:
    Jan 16, 2012
    Messages:
    11,473
    Likes Received:
    672
    Trophy Points:
    113
    Location:
    SE TX
    Contact motorola.. they'll fix it so you can Keep the same phone. . If that's an option for ya.
  11. R2D|2OID
    Offline

    R2D|2OID New Member

    Joined:
    Dec 11, 2010
    Messages:
    98
    Likes Received:
    0
    Trophy Points:
    0
    I originally called Motorola because I didn't have Verizon insurance, and they offered to repair the phone and provided a prepaid shipping label
  12. cs3
    Offline

    cs3 New Member

    Joined:
    Jul 31, 2012
    Messages:
    43
    Likes Received:
    0
    Trophy Points:
    0
    Whats the best way to contact Motorala in regard to this issue? Through verizons store?
    Or via their website? or is there a motorola customer service phone # to call specifically for mobile device issues?
  13. cs3
    Offline

    cs3 New Member

    Joined:
    Jul 31, 2012
    Messages:
    43
    Likes Received:
    0
    Trophy Points:
    0
    Oh, didnt see this post when i made that last reply.
    How long were you out of a phone?
    Im wondering if verizon would activate my OG droid 1 on this # while the repairs are being made... and then reactivate the droid 4 without charging me any kind of fee once i get it back?



    EDIT:
    I just emailed Motorala support via their website.
    I tried to start a live chat but apparently the chat hours are already over for the day.
    Last edited: Aug 14, 2012
  14. cthunder
    Offline

    cthunder New Member

    Joined:
    Jul 27, 2012
    Messages:
    15
    Likes Received:
    0
    Trophy Points:
    0
    Pls let us know how it goes thanks :)
  15. cs3
    Offline

    cs3 New Member

    Joined:
    Jul 31, 2012
    Messages:
    43
    Likes Received:
    0
    Trophy Points:
    0
    My email to Motorola Support:
    Their response:
    Do they really think powering on and off is going to fix a broken piece of hardware?
    (FWIW i had already powered on/off multiple times prior to the email with no result. I am not going to do a factory reset. That just seems ridiculous)
    Ugh Ill have to call tomorrow when the support line is available.
  16. orangechoochoo
    Offline

    orangechoochoo New Member

    Joined:
    Feb 12, 2012
    Messages:
    1,109
    Likes Received:
    12
    Trophy Points:
    0
    Location:
    On a caboose
    Just the usual cut & paste boilerplate response. Send it back.
  17. cs3
    Offline

    cs3 New Member

    Joined:
    Jul 31, 2012
    Messages:
    43
    Likes Received:
    0
    Trophy Points:
    0
    Just got back from the Verizon store (in Fremont CA on Automall).
    Verizon employees (rightfully in most cases) take a lot of flack for incompetence on this board but I had a surprisingly pleasant experience.

    Walked in and the door greeter guy asked me if he could help. I briefly explained my situation and he called over another employee (i assume a manager but not positive), told him my speaker was malfunctioning, and asked him to open a case for me.
    The second guy said "oh the speaker, ok no problem follow me".

    I met him at the counter and he immediately entered my info to have a replacement shipped to me. Told me it should arrive early next week and that when it does I can just bring both the new and old phones back to the store and he would port over all my data to the new phone. Sounds pretty simple.
    The employee didnt even ask to see the phone or try to make a call with it to verify the speaker was in fact broken, so I assume its a pretty common problem with the Droid 4. (and the fact that several people posted in this thread with identical issues reinforces that as well).
    He handed me a receipt, I was in and out under 10 minutes, and both employees I spoke to were actually helpful and friendly.

    Anything I should in the meantime?
    Im thinking if i get the ICS update before the new phone arrives I should just refuse it to eliminate any potential data transfer complications?
Search tags for this page

droid 4 ear speaker

,

droid 4 ear speaker fix

,

droid 4 ear speaker not working

,

droid 4 ear speaker problem

,
droid 4 ear speaker replacement
,
droid 4 speaker
,
droid 4 speaker fix
,
droid 4 speaker not working
,

droid 4 speaker problem

,

droid 4 speaker problems

,

droid 4 warranty

,
motorola droid 4 speaker failure