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DX won't allow a contact to call in or me to call out to that contact

Discussion in 'Motorola Droid X' started by arabstar1982, Aug 15, 2010.

  1. arabstar1982
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    arabstar1982 New Member

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    A friend of mine just tried to call me, my phone started to ring, then sent her right to voicemail. I got the voicemail notification, tried to call her back, and it wouldn't let me call her. It would attempt to connect the call then I would get the red circile with a line through it in my signal area and it would shut the call down, no notification that call was lost or anything. I am able to call other numbers with no problems and other numbers can call me. I cannot find a setting that indicates her number may be blocked or anything like that. Does anyone know how to fix this? She is also on verizon, so its not like its an outside carrier problem. It is the wierdest thing, and I wonder how many other contacts in my phone that don't call me often may have this issue. Could it be something with google contacts? Any suggestions greatly appreciated. Until I got this phone, I never had an issue with her number. TIA
  2. Sydman
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    Sydman Premium Member Premium Member

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    There is a setting under every contact to send that person straight to vm, that might have gotten checked somehow which would explain why that is happening for them calling you. As far as you calling them I am not sure.
  3. arabstar1982
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    arabstar1982 New Member

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    checked that, it wasnt checked, but I checked it, saved it, and then unchecked it again to see if maybe it was a glitch. Tried calling her, and nope, wont let me call any of her numbers listed under the contact. I have deleted and reentered the information after I unlinked it from all and deleted from all, and nothing has worked. I just don't understand this..... :icon_evil:
  4. Sydman
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    Sydman Premium Member Premium Member

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    Hmm not sure then, maybe a battery pull if you have not tried that yet. Other than that only thing I can recommend is factory reset, but I know that will be a big pain in the butt.
  5. arabstar1982
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    arabstar1982 New Member

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    man i dont want t do a factory reset... on the phone with verizon now to see if they know of any reason this might be happening. This is ridiculous....
  6. arabstar1982
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    arabstar1982 New Member

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    Well, after a few techs and about a half hour on hold and 10 minutes waiting for them to tell me what to do, it seems to be fixed.... after deleting the contact again, rebooting the phone, programming the phone, then adding the contact in again... I just hope it stays fixed....
  7. Sydman
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    Sydman Premium Member Premium Member

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    Wow well good glad it got worked out.
  8. knobs413
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    knobs413 New Member

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    Same thing happened to me with two numbers. I called verizon and after two days I googled the issue. Did what you said and it worked like a charm!!!
    Thank you very much...you should get the pay of the tech workers!
  9. georgiapeach
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    georgiapeach New Member

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    Doing the same thing!

    I have a brand new Droid X and it's doing this exact thing! What exactly is "program the phone"? I delete the contact, pull the battery, then what?

    Also, Verizon has offered me a new Droid X since this one has this issue, should I take it even if this fixes it? How do I know that this is the lone issue with this one? I'm still in my first 15 days, so I have to think quickly here!
  10. chkmate
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    chkmate New Member

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    I wouldn't get a new one if you can fix the problem. Call tech and see if they can walk you through it. You can program with a *228 and select option 2. But the only other reprogram I know is if you do a factory reset and have to program everything again.

    And Georgia rules! :)
  11. georgiapeach
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    georgiapeach New Member

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    Okay, I have it charging right now, so when it finishes I'm going to try this. I *loathe* talking to any type of tech support, so I really hope this fixes it. LOL! The dude at the store was totally clueless, he was all "Oh, I got it fixed, it's calling the store fine!" and I was like "Dude, that wasn't the problem. Try calling my mom (who I really needed to talk to!)."

    :)
  12. chkmate
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    chkmate New Member

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    That's funny. Well, not really, but you know. And if they can't get it fixed over the phone for you just tell them, you know what, can you send me a new one. Ask if you can get it overnight free of charge. That's what I did and they waved the express charge. It still takes about 3 days but it's under warranty:)
  13. chkmate
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    chkmate New Member

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    Look...mine has done it on and off on the one I have now. Some times I call out and it looks as if I'm calling but it makes no sound, so I hang up. Then they will call back and when I answer it's silent. But it doesn't happen enough for me to get a replacement yet. So I feel your pain.
  14. georgiapeach
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    georgiapeach New Member

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    They're offering me the replacement at the store, since mine is less than 15 days old and this is the second major issue I've had with it. Overall, I'm in love with it, but today? I really needed to talk to my mom!

    I just hate to opt for the new one since I'll have to redo all the apps that I've chosen and downloaded, set up my FB and email again, ect.

    I do need to search the forums for good apps and stuff though. I'm sure I've only scratched the surface of what this phone is capable of!
  15. erict
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    erict New Member

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    Isn't that just the PRL? Wouldn't it be option #1?
  16. Copp
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    Copp New Member

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    Well, my wife and her daughter, at a minimum are both getting this "treatment", which I do not appreciate. It HAS to be software, as I just got a new Droidx (refurb), did a nandroid restore and this one does the exact same thing. While looking at some of the processes in some program this morning (I forget which!) I came across a "moto.call.blocker" something or other and that HAS to be the cause. It is a Motorola issue.

    It seem like more and more people are getting added to this "queue". And it is not JUST my wife's cll phone, it is her cell, the house, her office--anything associated with that contact. I tried adding a number that DOES work to a slot in her daughter's contact (cell phone only) and it refuses to call that one either. However, that number, located under ITS contact, works fine.

    So, what we are dealing with here is a contact related "bug" not a number.
  17. Copp
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    Copp New Member

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    Found the Problem

    The problem of contacts not being able to be dialed (or calls received?!?! Now that MAY be my call blocker in action) seems to come from "linking" contacts with sources like Facebook where the person does NOT have a phone number, with Google Contacts, where they do.

    Or, possibly with just "contacts" where the number does not exist. All I know is that when I choose to "unlink" the people being blocked, I ended up with two contacts in each case. One had NO phone numbers but always had a Facebook link and other information found there, like birthdays, etc. and the other was the Google contact with phone number.

    Just plain WEIRD. But, it is fixed!:icon_ banana:
  18. morcguy
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    morcguy New Member

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    Same issue. Calls to contact connected but no sound. Happened once, multiple contacts, battery pull resolved it.

    Sent from my DROIDX using DroidForums App
  19. Copp
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    Copp New Member

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    Yeah, mine started out fixable with battery pull.....but even after a hard reset (and restore) on a new phone, same characteristic. Although, the first few calls I made with the new phone did go to the dialer and the first three calls even were made and answered, my phone showed nothing as the person eventually hung up.

    After a day, it would not even do that.
  20. DrSarcasmo
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    DrSarcasmo New Member

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    Once I updated to Froyo this started happening to me also. If I reboot the X it gets everything working again. It IS a royal pain in the butt though...
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