Dust Under Screen :(

Discussion in 'Android General Discussions' started by mrz123, Dec 29, 2009.

  1. mrz123

    mrz123 Member

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    So, I am not a stickler, and I don't care that much, BUT I did notice today some dust under my Droid screen.

    I have no case or screen protector on it, but always keep it in my pocket with nothing else.

    I don't think it is bad enough to go return it.

    However, at some point, once my Droid is beat up, can I go get a new one at Verizon because of this dust under the screen?
     
  2. Martin030908

    Martin030908 Super Moderator

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    If the dust is strictly cosmetic, where it doesn't affect the screen performance, I would say no. There has be be a problem with the phone. Cosmetic issues are not covered.
     
  3. Speeding Wheels

    Speeding Wheels Senior Member

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    If you're within your 30 days then get into a corp store and get it swapped out.
     
  4. mrz123

    mrz123 Member

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    It has been more that 30 days. It is more than cosmetic, it is over the viewable part of the screen!

    This phone has a sweet display, and it should be considered defective if dust is obscuring the display, shouldn't it?
     
  5. Martin030908

    Martin030908 Super Moderator

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    Did you get the insurance on the phone? Give VZW a call *661 and see what they say.
     
  6. Backnblack

    Backnblack Premium Member
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    VZW had no problem replacing Storm's that had the dust problem....well past the 30 days I might add..
     
  7. Speeding Wheels

    Speeding Wheels Senior Member

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    I would think so.
    Call *611 and find out what the options are.
     
  8. Martin030908

    Martin030908 Super Moderator

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    Had 1 Storm for a year! No replacements... so I wouldn't know :)
     
  9. cereal killer

    cereal killer Administrator
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    Go into the store and they will return it for you. Dust under the screen is a manufacturing defect and VZW is pretty good about that.
     
  10. Martin030908

    Martin030908 Super Moderator

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    Didn't know this :)
     
  11. cereal killer

    cereal killer Administrator
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    Yes sir....a lot of Storms went back past the 30 days because of it.

    Most customers had no problem getting it exchanged out.

    I should mention there was a real problem with dust though. It wasn't a little speck.
     
  12. mrz123

    mrz123 Member

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    Will probably let the phone get a bit more beat up before I exchange it for a new one. I love this phone!

    I would say there is more than a speck of dust. There are probably 10-20 particles, visible to anyone if I pointed them out.

    Besides the bit of dust, I also have one small scratch on the screen and a couple of dinks in the metal around the screen.

    I have to say, the screen glass itself is really durable! No screen protector for 2 months and the screen looks like new!
     
    #12 mrz123, Dec 29, 2009
    Last edited: Dec 29, 2009
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