Dust Under Screen :(

Discussion in 'Android General Discussions' started by mrz123, Dec 29, 2009.

  1. mrz123
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    mrz123 New Member

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    So, I am not a stickler, and I don't care that much, BUT I did notice today some dust under my Droid screen.

    I have no case or screen protector on it, but always keep it in my pocket with nothing else.

    I don't think it is bad enough to go return it.

    However, at some point, once my Droid is beat up, can I go get a new one at Verizon because of this dust under the screen?
  2. Martin030908
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    Martin030908 DF Super Moderator

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    If the dust is strictly cosmetic, where it doesn't affect the screen performance, I would say no. There has be be a problem with the phone. Cosmetic issues are not covered.
  3. Speeding Wheels
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    Speeding Wheels New Member

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    If you're within your 30 days then get into a corp store and get it swapped out.
  4. mrz123
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    mrz123 New Member

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    It has been more that 30 days. It is more than cosmetic, it is over the viewable part of the screen!

    This phone has a sweet display, and it should be considered defective if dust is obscuring the display, shouldn't it?
  5. Martin030908
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    Martin030908 DF Super Moderator

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    Did you get the insurance on the phone? Give VZW a call *661 and see what they say.
  6. Backnblack
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    Backnblack Premium Member Premium Member

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    VZW had no problem replacing Storm's that had the dust problem....well past the 30 days I might add..
  7. Speeding Wheels
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    Speeding Wheels New Member

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    I would think so.
    Call *611 and find out what the options are.
  8. Martin030908
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    Martin030908 DF Super Moderator

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    Had 1 Storm for a year! No replacements... so I wouldn't know :)
  9. cereal killer
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    cereal killer DF Administrator Staff Member

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    Go into the store and they will return it for you. Dust under the screen is a manufacturing defect and VZW is pretty good about that.
  10. Martin030908
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    Martin030908 DF Super Moderator

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    Didn't know this :)
  11. cereal killer
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    cereal killer DF Administrator Staff Member

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    Yes sir....a lot of Storms went back past the 30 days because of it.

    Most customers had no problem getting it exchanged out.

    I should mention there was a real problem with dust though. It wasn't a little speck.
  12. mrz123
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    mrz123 New Member

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    Will probably let the phone get a bit more beat up before I exchange it for a new one. I love this phone!

    I would say there is more than a speck of dust. There are probably 10-20 particles, visible to anyone if I pointed them out.

    Besides the bit of dust, I also have one small scratch on the screen and a couple of dinks in the metal around the screen.

    I have to say, the screen glass itself is really durable! No screen protector for 2 months and the screen looks like new!
    Last edited: Dec 29, 2009
  13. cereal killer
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    cereal killer DF Administrator Staff Member

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    ahhh : )

    If your phone is that beat up already good luck with getting it exchanged.

    They will see the condition of the phone (scratch and dings) and probably deny you.
  14. mrz123
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    mrz123 New Member

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    When I say dings, i mean tiny pinpoint marks, maybe 2 of them. And one tiny scratch on the screen about 3mm long. I would say the phone is in pretty impeccable condition.
  15. blumpkinblake
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    blumpkinblake New Member

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    I have dust under the screen that comes and goes. Sometimes I will look and it will be there. Sometimes I look and it's gone. I noticed that it gets moved to the side of the screen sometimes. I also have two little dots on the glass itself I believe. they don't look like scratches but they seem to go all the way through the glass. I'm within the 30 days so do they have to exchange it no matter what?
  16. spazma7ik
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    spazma7ik New Member

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    How big of a problem is this dust under the screen? This scares the jeebers out of me. I have a few little fibers that appear on my screen, though I am not sure if they are under the glass or under my screen protector =\
  17. blumpkinblake
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    blumpkinblake New Member

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    When they come out from the sides they are white specs and noticable. I can tell that they are under the screen because the depth of where the specs are, are deeper into the phone.
  18. authority11
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    authority11 New Member

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    This really is not true CK.

    They'd still replace the phone if it was beat up with scratches and dings. The dust-issue is warranty protected by VZW. The phone getting dust under the screen is a manufacturing defect, INDEPENDENT of whether it has 0 scratches, dents, or dings or 100 of them.
  19. Martin030908
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    Martin030908 DF Super Moderator

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    Well I'm joining the ranks... I'm on my way to VZW to get an exchange. Somehow dust has made it's way under my screen, and it's glaringly noticeable in good lighting.
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