Duplicate Contacts

Discussion in 'Droid RAZR Support' started by Telescopist, May 16, 2012.

  1. Telescopist
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    Telescopist New Member

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    This is driving me a bit crazy. I noticed this issue some weeks ago and it has gotten worse My contact list re: the phone, the Contact app, and DejaContacts (a third party application that I use in conjunction with Companion Link) all have 'grown' my contact list exponentially. Ie: I may have as many as 6 duplicate contacts. I dunno how this began nor to do I know what the remedy is for purging this list and starting over. So, any help would be greatly appreciated. I running under v.6.12.173.
    Thanks!
  2. BodyBagz
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    BodyBagz Active Member

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    My cure for this was manually deleting all contacts thar weren't stored by Google. Then making sure that Google was the default Contacts Manager..do this by adding a contact manually and when prompted select Gmail as the default. After that, make sure VZ Backup or any other contact apps do not sync...

    Hope this helps...
  3. Telescopist
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    Telescopist New Member

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    Could you provide more details on how this cure was accomplished. I went into Gmail and deleted all of my contacts. I don't care since all of my contacts that are important to me are stored in the personal information mgr. that I employ - Time & Chaos. So how do you delete all the contacts that 'aren't stored by Google. Cause after I deleted the contacts from Google the status on my phone didn't change. Is there a mass way of deleting all of the contacts on the phone? It's ridiculous. I now have a burgeoning list of over 3,000 contacts! About 2K too many. Maybe just a little bit more instructions and I will get it. Thanks.
  4. 94lt1
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    94lt1 DF Super Moderator Staff Member Premium Member

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    If they are the same person, but different info, you can select join. And combine the contacts. To do this, tap the contact, once your viewing the contact, tap the options button, select join. The phone will give you a list of contacts it thinks are candidates. Select the contact you wish to join with. Pretty simple.

    DROID RAZR MAXXAMIZED!!!
    Last edited: May 16, 2012
  5. Telescopist
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    Telescopist New Member

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    They are the same person, same info. I tried to comine the contacts in Gmail>Contacts. That did not effect a change on my MAXX. Finally, I simply deleted all the contacts in Google. What I'm trying to find out is how to delete or merge the contacts on the phone. There does not seem to be a way. How would you like it if you had 8 contacts all having the same content of, say Bank of America? :icon_eek: It's bad enough having one! Should there be a setting somewhere on the phone that I can expunge all the contacts and start over?
  6. 94lt1
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    94lt1 DF Super Moderator Staff Member Premium Member

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    To do this follow these steps. Tap the dialer icon. Tap contacts. Find the contact you wish to delete. Long press the contact. Meaning touch the contact and keep your finger on the contact, release when a menu pops up. At the bottom of the menu, it will say delete. Tap delete and that's it. It may ask "delete contact"?? Tap OK. Done.

    Hope this helps??

    DROID RAZR MAXXAMIZED!!!
  7. Telescopist
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    Telescopist New Member

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    Thanks, but it doesn't help. I know how to delete one contact. I have over 1200 duplicate contacts! I was looking for a way to do a mass delete. You'd think that option would be available somewhere.... Anyway what I did seemed to work. I deleted all of Google contacts from the PC side. then resynced back to Google using my PIM of preference - Time & Chaos. Once I did that, the newly ordered list was transferred to the phone.
  8. 94lt1
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    94lt1 DF Super Moderator Staff Member Premium Member

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    Wow, had I known you were dealing with that many duplicates, I would've changed my tactic lol. Glad you got it handled though.

    In contacts if you press the options hey, you will see display options, if you would've unselected google, it would've removed the Google contacts.

    Just putting that out there. I'll keep your work around in mind though, for future reference

    DROID RAZR MAXXAMIZED!!!
  9. Telescopist
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    Telescopist New Member

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    BTW this is an unabashed plug for an application called Companion Link. Companion Link will syncs your contacts from Outlook or, in my case Time & Chaos to the phone. I was having all kinds of issues with duplicate contacts that I think now originated with a corrupt version of Companion Link. Tech support was great. We were on the phone at least 40 minutes through a complete uninstall and reinstall then on to migrating my contacts over to the phone. Just thought I'd give them their due..
  10. 94lt1
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    94lt1 DF Super Moderator Staff Member Premium Member

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    Awesome. Definitely keeping this in mind. :)

    DROID RAZR MAXXAMIZED!!!
  11. BodyBagz
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    BodyBagz Active Member

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    Glad you got this sorted on your own...you wouldnt have liked my next suggestion for clearing contacts...Factory Data Reset. Synch to Google, then make sure nothing else sync`d contacts...lol

    But, seeing as you have an alternate contacts handler that will cross-navigate, that wouldnt have been the best advice for you...:biggrin:
  12. FoxKat
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    FoxKat DF Super Moderator Staff Member Premium Member

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    There is a way to actually let Google delete duplicates for you on the web access. Google "delete duplicate contacts in google" and you'll see the instructions, or just hit this link The Complete Guide to Fixing Google Contacts, though there are others as well.
  13. Telescopist
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    Telescopist New Member

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    Thanks. I pretty much stumbled through this part 'figuring things out on the fly' before I read this tutorial. Notable Quote: "Mysterious "blank" contacts: This is most often the case with Android phones syncing to Google Contacts, and it's known to many. It's suggested that using Google Voice to call or SMS contacts, then not using Google Voice to do the same, creates these empty, name-only contacts, because you are, technically, using a different number. No fix at the moment that we've found, but at least you know where the blanks are (likely) coming from."

    One can only ponder why Google hasn't fixed this issue yet.. I had to manually delete over 40 of these "mysterious blank" gray boxes from my MAXX. What fun. The other more egregious problem not addressed in the tutorial was the one I ran into. Here is the scenario. My drop down on the Contacts page has the 'option' of "Find and Merge Duplicates". Works great. The only problem is that the phone is deaf to the process. I was still stuck with 1200 duplicate, triplicate, etc. etc contacts. The only way I got out of the situation was to zap all of my contacts in Google. Once I purged the list, I went to the phone. The list was gone. So was the phone icon BTW. :icon_eek: From all 3 panes. Had to go to the App menu and add Phone to Home. Next step was that I re-populated the Contact list using Time & Chaos. Good thing I had T&C on standby.
  14. FoxKat
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    FoxKat DF Super Moderator Staff Member Premium Member

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    Well, without diminishing all that you went through, all's well that ends well! Glad you got things worked out. :biggrin:
  15. Telescopist
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    Telescopist New Member

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    Amen brother. Once we move away from the Rolodex things all of a sudden got real complicated.
  16. Minooka
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    Minooka New Member

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    I just bought the LG Lucid, and most of my contacts showed up at least twice. I tried joining several as recommended, and I got an error message stating "The selected contact cannot be joined". I had to change the display option for my contacts, and not display the backup assistant, and only display the gmail and Facebook contacts. It's aggravating.
  17. AdamPieter
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    AdamPieter New Member

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    Android allows users to "Join" contacts, which merges the contact details of several records into one.
    To "Join" contacts using your Android device:
    1. Select a contact
    2. Hit Edit
    3. Hit the Menu button
    4. Select Join
    5. Select a matching contact in your list of contacts.
    6. Hit Save or Done to finish editing the contact.
    Or follow this guide How to Delete Duplicate Contacts on Android
    Last edited: May 16, 2014
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