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DTMF tones while making a call

Discussion in 'Droid RAZR Support' started by Robotics, Mar 3, 2012.

  1. Robotics
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    Robotics New Member

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    Hi to all.

    When I make a call manually, I have yet to hear the DTMF tones. And yes it is selected to do so in the sound settings.
    Only time I hear any tones is once I am in a call and have to use the touch pad.

    Is this normal, or do I have a defect phone. I have had the phone for a week now, and cant figure out whats going on, because I
    am pretty sure I should be hearing them while placing a call, when it is selected to do so in the settings.

    Thanks
  2. FoxKat
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    FoxKat Super Moderator Staff Member Premium Member

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    It is a long-standing problem with the Droids, since the D2. The D1 has nice LOUD touchtones while dialing, but with the introduction of Blur, apparently Motorola decided that hearing the touch tones while dialing was not important and so they've been turned way down in volume level. Depending on how loud the room or environment you are in is, you may not hear them at all.

    I know it is Blur because I have flashed other ROMs onto my D2 and the touchtones are right back where the should be.

    The same problem exists with my RAZR, yet I haven't flashed a ROM on it yet to see if that fixes it, however I will eventually.

    Check to see if any sound is coming out of the speakers when you dial by holding the speaker up near your ear and pressing the dialpad numbers. If you hear nothing then you need to check volume settings and make sure that "Media" is turned up.
  3. SallyC
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    SallyC Well-Known Member

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    Just out of curiosity, is it any better if you change the DTMF settings to Long?
  4. Robotics
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    Robotics New Member

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    That option is not available on this phone. Either on or off, and its off permanently. Don't hear a thing. So are you saying there is also a setting for short and long in there somewhere on the Razor?
    Because it sure isnt on my Razor.
    Last edited: Mar 4, 2012
  5. Robotics
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    Robotics New Member

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    Hi,

    I have had my ear up to the speaker. There is no DTMF sound at all on my phone. All volume settings are maxed on my phone.
  6. SallyC
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    SallyC Well-Known Member

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    Menu, Settings, Call Settings then scroll down to DTMF Tones. It's there.
  7. Natey2
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    Natey2 Active Member

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    Works fine in my stock DroidX: Settings, Sound, Audible touch tones.

    Sent from my unrooted DroidX using Tapatalk
  8. SallyC
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    SallyC Well-Known Member

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    I hear tones when I touch the keypad to dial. Not rooted.

    It's louder with Go Dialer EX than the stock phone app, but clearly audible.
  9. FoxKat
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    FoxKat Super Moderator Staff Member Premium Member

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    I have to try Go Dialer EX, but I can say that my phone's touch tones at full volume is about as loud as my old D1 when set to a volume level of 5 out of 16. This has been a pet peeve of mine since the D2. :mad:

    Edit: I was able to find a "Go Contacts EX", and a "exDialer - Dialer & Contacts", am I close?
    Last edited: Mar 4, 2012
  10. Robotics
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    Robotics New Member

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    Thanks...I did find the setting and it is set on long. I just realized I do hear the DTMF but only if I put the phone right up to my ear. Just a little away from my ear, and I no longer hear it.

    I am starting to think this is a defected phone, even though noting else is wrong with it.

    Not sure what to do now. Can't seem to find anyone with the same phone to see if theirs works normally.
  11. SallyC
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    SallyC Well-Known Member

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    HA! I forgot myself how I did this. I was thinking it was an app, but you're right, it's not! After fiddling with it a bit I realized that I did from my home screen Long Press, Shortcut, Go Dialer EX.

    Sorry for the confusion I caused. "Getting old is not for sissies" Bette Davis.
  12. Robotics
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    Robotics New Member

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    Problem solved/Case closed

    After several phone calls, I have found out that the issue I am having is the way it is. Per Motorola and Verizon, not hearing the DTMF tones (unless its up to your ear) is normal for the new Motorola Razor. (not Motorola Razor Max)
    Very surprised no one else has questioned this. And I have been to many forums till I decided to make some calls. In fact it also seemed no one on any of the forums had this phone, since it was obvious everyone's responses were usually "well their phone does it" (although not the phone I mentioned) or I have a (insert phone brand here) and I hear the tones.

    Also, per Motorola, no fix for this is in the works at this time.
  13. FoxKat
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    FoxKat Super Moderator Staff Member Premium Member

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    Actually, "exDialer - Dialer and Contacts" is much louder than either the stock dialer or Go Dialer EX. You all should give it a try. :thumbup:

    Sent from my DROID RAZR using Tapatalk
  14. Robotics
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    Robotics New Member

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    I am more confused now. So only you and I have phones that the DTMF does not work/not loud? I have been to other forums and it seems it works for others. I (and now you) are the only ones with this problem(?) Seems a little weird ya know?
    There are several apps I refuse to update since I don't use them. I am wonder if you have a few you haven't upgraded, and maybe this is what is causing the problem for us.

    On a side note, I tried to exchange the phone at the Verizon store, but they wouldn't take it since 14 days had already passed. Guess they are a contracted Verizon store.

    Guess I will try this ex dialer and see what happens.

    UPDATE:
    installed the ex dialer, and it is no louder for me than what it was before I installed this app.
    Last edited: Mar 16, 2012
  15. SallyC
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    SallyC Well-Known Member

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    Sorry it's still a problem.

    My tones seem loud enough for me and I update all apps, even those stock apps I don't use.

    Don't know if that's useful information but I pass it on, fwiw.
  16. Robotics
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    Robotics New Member

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    Thanks Sally.
    Maybe I will update all of the stuff I dont plan on using. Be great if it made the DTMF tones louder. But I have my doubts.

    I do have a question or 2 more if you dont mind.

    When I got this phone the Verizon store took out my SD card from my first phone and put it in this one.
    Now when I hook the phone up to my pc or laptop, it shows to drives on the card. Like it was partitioned.
    I have MOT E and MOT F now. It is also much harder to find files I am trying to locate. Lots of duplicate folders...like dcim and DCIM. The one in caps is empty,
    the other has my pics in it.
    It is very confusing.

    What I would like to do is tell the phone to whipe out everything, including the SD card. (it has already been backed up with what I need)
    Is it advisable to do this? I can't handle all these folders that are duplicates, and wouldnt be suprised if it caused a problem down the road.

    Also, I called Verizon on this last week and they had me do a factory reset, trying to correct the no DTMF sound being heard (unless up to my ear) to work.
    Of course it didnt work.

    I noticed The factory reset isnt really a factory reset, since I still was up to date on the OS.
    So my next question is, is there a way to whipe the phone back to the real factory settings? I want to try and get the update again, since it acted funny when I originally got the update.

    Thanks for your time in this!
  17. SallyC
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    SallyC Well-Known Member

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    I don't know of a way, short of rooting, you can go to a pre-update OS. There are many more knowledgeable than I about that, but I think your reset is "real" which you can verify by seeing if your applications are wiped. So I don't think you have anything to gain by doing that.

    As far as duplicate folder names on your internal and external memory, I have that too and mine was a brand new SIM card. I can't remember the names right now but I also show an internal and external drive for my phone.

    Some apps will use your external memory but some won't so you'll have some of the same folder and directories. That doesn't hurt anything. Sometimes I delete the empty ones but they reappear, lol.

    I doubt updating unused applications will make a difference with your tones either but since I don't know why they are soft and mine aren't, I won't rule anything out.

    Edit : I forgot to mention, there's no reason you can't wipe your SD card if you want. That, with a factory reset would put you back to "go" if that's what you want.
    Last edited: Mar 16, 2012
  18. guidot
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    guidot Developer Relations Staff Member Premium Member

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    I know its nice to hear the DTMF tones but they only matter when on a call.

    I would assume SallyC meant SDcard not sim card, but the 2 drives you see are the internal media area, and the external sdcard. So, you can copy all your pictures to the external dcim folder and go to the camera app and switch the folder to external, or copy all the pictures to the internal and delete the ones on the SD.

    Sent from my XT862 using Tapatalk
  19. Robotics
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    Robotics New Member

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    Thank you for all the info Sally. Guess I will leave it all alone. I have a trouble ticket in with Motorola at their lvl3 tier. I am supposed to hear back from them Tuesday next week. The guy on the phone used the same phone I have and he said he can hear the tones fine on his. I find this pretty strange since mine and now a fellow co worker don't hear the tones (unless already in a call).

    Thanks again for your responses.
  20. Robotics
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    Robotics New Member

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    Thanks for explaining why I'm seeing the 2 drives (partition).

    I just want to get to the bottom of this DTMF thing. It works on some phones but not others...this just isn't right, and points to an issue somewhere.

    Its like Samsung telling me, well yeah we have a mute option on that TV, but since it doesn't work on yours, you still can use the vol. down button.

    I cant wait to hear what Motorola has to say since I have a lvl 3 tech/dev working on it. now.
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