LOL. I completely lost patience with VZW. So I switched to ATT and bought the beast tonight. I'll be up all night reading the manual but it's a done deal. So far so good. I've been able to transfer contacts, videos, photos and set up my email accounts. So far so good. Right now I've got it sitting on top of the cordless charger and it's charging away. I did buy an extended battery just in case, but after a full charge tonight, I'll see how much juice it goes through during the day. When I first got it, the brightness was set at half. When I cranked it up to full, mind boggling brightness...love it so far.