Dropped phone, stuck in boot loop

Discussion in 'Droid Incredible Tech Support' started by Veritas1, Mar 16, 2013.

  1. Veritas1
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    Veritas1 New Member

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    I dropped my stock HTC Incredible about a week ago, noticed a small hairline crack in the display. Over the course of the day the crack got larger and turned into a full blow black blob on my screen. I turned the phone off and switched to an older phone to use, I tried to restart the Incredible and it would boot up and say "DROID" then repeat itself, booting up til the Droid Eye saying "Droid" and starting all over. I order and installed a replacement display, no I have a crystal clear display again but it is still stuck in a boot loop. Am I screwed? Any help would be appreciated, I've searched the forum first but most of the threads I found were dealing with modded phones.
     
  2. vey
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    vey Member

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    Try to boot into recovery mode and see what happens. Pull battery. Hold down volume down button then press and hold down power button.
     
  3. Veritas1
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    Veritas1 New Member

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    Ok, I booted into recovery mode, came to the red triangle and ! screen, held power up + power and came to a menu that says 1.) Reboot System Now 2.) Apply update from sdcard 3.) wipe data/factory reset 4.) wipe cache partition.

    at the bottom it says

    E: can't open /cache/recovery/command
    E: can't mount /data/data/recovery/log
    E:can't open /data/data/recovery/log

    which option should i select?
     
  4. vey
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    vey Member

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    Try wiping the cache first and see if that does the trick. If not, then factory reset.
     
  5. Veritas1
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    Veritas1 New Member

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    Vey, thank you so much for your help. Wiping the cache didn't work, but I rebooted and did a factory reset and it worked. You brought my phone back to life, thank you again.
     
  6. JJoseph9
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    JJoseph9 New Member

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    Current Phone Model:
    droid incredible
    I also have the same problem with my Droid Incredible. I have Backup Assistant, I'm wondering will I lose all my photos and videos if I factory reset? Also, should I reset from the white HBoot screen or the black recovery screen??
     
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