Dropped Phone, screen cracked. Verizon BS

Discussion in 'HTC ThunderBolt' started by hdeez, Apr 3, 2011.

  1. hdeez
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    hdeez New Member

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    Well I dropped my phone earlier with the seido case on and it cracked the glass real good. It landed face down on concrete. Phone still works but had to put tape over the glass. Heres the dilemma...

    Ordered from Amazon Wireless through other family share plan line and had it transfered to my number after getting it in. I ordered the phone with Asurion insurance but apparently the insurance did not transfer with the phone when I had the phone transfered back to my phone number. After a lengthy convo with a verizon rep they said the insurance is on the initial line even though I ordered the insurance on this phone when I placed the amazon order. She called Asurion to see if there was anything that could be done and they said no (of course). So now its probably documented on Asurions end. I did enroll for the insurance now but does that help me with my current issue?

    Can anyone give me some tips of what may be the best plan of action at this point? Im really pissed. I can order the glass and do it myself but if I take the phone apart is that going to screw me in the future if anything else happens and I need to send it in....the stupid void sticker? I have a feeling someone knows what i can do to get them to take care of it.


    Thanks, Sam
  2. n0yxl
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    n0yxl Member

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    Sorry to hear about your misfortune. It's going to be an insurance claim(obviously), hopefully the things can get straitened out between you, and the administrator.
  3. cpjr
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    cpjr New Member

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    Not anything you can do but repair it yourself. The insurance is based on the # (the line) because people normally keep the same # but may switch phones so it just makes sense, unless your trying to beat the system and use another # to upgrade.
  4. CsonkaBear
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    CsonkaBear New Member

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    Sorry to hear that, Sam.

    Like driving a new Corvette with a wiped out passenger side.
    Last edited: Apr 3, 2011
  5. hdeez
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    hdeez New Member

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    Yea it definitely blows right now. Im about to order a new digitizer and just do it myself. For everyone that may have done something similar...Make sure you dont order the phone insurance with the phone and other line. Switch the lines and then order the insurance on your phone line because the insurance you ordered for the phone does not automatically transfer too. It amazes me that companies continue to thrive by NOT doing the right thing.
  6. CsonkaBear
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    CsonkaBear New Member

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    If you keep your cool and explain it calmly they should understand and help you. Just work your way up the chain. Calmly.

    I have to make those kind of decisions at work and when somebody starts dropping F bombs my immediate answer is NO.
  7. hdeez
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    hdeez New Member

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    Yea I was very calm on the phone with amazon and verizon...Pissing someone off definitely gets you nowhere. I am going to call asurion tomorrow since they were closed and see what can be done. I actually already ordered the digitizer from this site for 43 bucks shipped. Maybe this will help others in the future.

    New Original Touch Screen digitizer for HTC Thunderbolt 4G Incredible HD / 6400

    Im a complete gearhead and have taken my laptop apart twice to replace the screen and cmos battery on motherboard. Im hoping this replacement should be a lot easier. Its just that once I take that void sticker off it may screw me in the future if anything happens with the phone. Im gonna try and be very careful taking it off.
  8. CsonkaBear
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    CsonkaBear New Member

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    I feel your pain. Be really careful and you should be fine.

    At least the phone still works.
  9. iRenegade
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    iRenegade New Member

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    Did you pay with a credit card? Most cards have buyer protection. You may be covered!

    Sent from my ADR6400L using DroidForums
  10. CsonkaBear
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    CsonkaBear New Member

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    Good thought.
  11. hdeez
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    hdeez New Member

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    Yep, paid with AMEX card. Are you saying AMEX will intervene and force Verizon to honor the insurance for the TB regardless of phone number? Also, any of you with asurion know what it covers? Is there a deductible?
  12. xier
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    xier New Member

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    Can't hurt to call amex.
  13. iRenegade
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    iRenegade New Member

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    Amex has a buyer protection plan and will replace your phone if it can't be fixed. They cover loss, breakage, theft. Definitely give them a holla! I think you will be pleasantly surprised! You can probably google it before you make the call, so you will know what to tell them(and what not to tell them-if anything!). Good luck!


    Here ya go:


    https://www212.americanexpress.com/...&name=purchaseprotection_ccsg_faq&type=intfaq
    Last edited: Apr 3, 2011
  14. hdeez
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    hdeez New Member

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    Did a little Googling and found out that the total equipment coverage charges a 99 dollar deductible per claim. Well the digitizer was 40 bucks and hopefully after I install it everything will be like before. So with that said, and if you did the math I guess its cheaper for me to just go this route anyway. The verizon rep added the insurance to the phone for the future and I will call Verizon back tomorrow to make sure the enrollment is in fact taken care of.

    Ill be sure to post some detailed instructions of the digitizer replacement when and if it goes smooth, haha.
  15. hdeez
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    hdeez New Member

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    Thanks iRenegade, I was writing the last post as you posted that.
  16. wallstreet123456
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    wallstreet123456 New Member

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    Are there instructions available to do the repair?
  17. zero7404
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    zero7404 New Member

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    or @ cnn :

    HTC ThunderBolt 4G OEM digitizer - - Cellular Accessories | Mobile Accessories | Cell Phone

    does the TB use gorilla glass ?
    good luck with the repair. get urself a set of tools from that site as well, they will come in handy taking the phone apart. has iFixit taken this phone apart yet ? if so you may find a guide or step by step ...

    fair warning, phones nowadays use glue everywhere, the screen glass is prolly glued to the body, so this seal would need to be broken and redone.

    i've taken apart phones in the past, wherever there is glue, it's difficult to get things back to the way the device was put together. i would opt to go the insurance route ....
    Last edited: Apr 4, 2011
  18. hdeez
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    hdeez New Member

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    Yea I looked at some videos of people taking apart the DINC and the glass is glued to the front frame. They just use a hair dryer and carefully pry it off when the glue loosens up. Im sure the same thing can be done with the Bolt. Hopefully there is pre applied glue on the new digitizer so it can be heated up and sealed on with light pressure. Ill look into the ifix it site and see if they did the vid yet.

    I really hope this digitizer doesnt take weeks to come in. I have a bad feeling since this phone is so new it isnt in stock. Ill probably email them soon to see.

    Anyone who didnt get the insurance I would recommend getting it while you still can. You have 30 days from activation to enroll. Here are some of the stats:
    7 bucks a month/99 dollar deductible for claims that are APPROVED
    Can only claim twice in a 12 month period
    Covers theft/lost/accidental damage
  19. shaynasings
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    shaynasings New Member

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    Please let me know how this repair goes. Dropped mine today and am REALLY bummed. Didn't have insurance and bought it on a gift card (I knew I wanted a new phone so got a gift card for Xmas). I am an engineer and have some handy friends so I think we can do it if you feel it's not too hard.
  20. soulripp
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    soulripp New Member

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    I don't see how you can have a high price phone and don't take care of it.

    sent from my HTC thunderbolt
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