Dropped my droid...

Discussion in 'Android General Discussions' started by jts1207, Dec 24, 2009.

  1. jts1207
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    jts1207 New Member

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    I dropped my 5 day old Droid and every corner is scuffed/gouged.......I have insurance.....I know this sounds bad but any chance of getting a replacement?
  2. Sooks
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    Sooks New Member

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    well if u have insurance then yes , 50 bucks , and bam new phone .
  3. dezymond
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    dezymond Tech Support Mod Staff Member Premium Member

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    good reason to get a case now huh? it'll cover up those scuffs too
  4. Retribution
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    Retribution New Member

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    If the phone still works keep it. If you go through insurance you will get a recertified phone which in my personal experience tend to have issues
  5. jts1207
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    jts1207 New Member

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    So no chance of exchange
  6. racklefratz
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    racklefratz New Member

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    Not here. Talk to Verizon.
  7. JessiesGirl
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    JessiesGirl New Member

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    This is making me feel much better about having bought a case. I am so terrified that I am going to drop the phone!:icon_eek:

    As others have said, if the phone is still working perfectly, you may want to keep it. Ask the insurance what qualifies for a replacement and whether they replace your phone with a brand new one or a refurbished phone.

    And then buy a silicone/rubber case and a screen protector. :icon_wink:
  8. jts1207
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    jts1207 New Member

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    Trust me its terrible, I dropped my iPhone several times but never this kind of damage....I'm just hoping someone at my Verizon store will take pity on me and help me out
  9. bbtkd
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    bbtkd Member

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    Presuming the insurance you have is the Asurion, then Verizon is not involved. You deal directly with Asurion. That said, I have heard of instances where stores have opted to replace damaged phones, probably listing them as a warranty return. Note that some Verizon retailers offer better insurance than Asurion - just got such coverage for my son's Droid.

    I agree with the poster that said not to return if it is functional. Most Asurion replacements are refurbished and as I can personally attest, they reskin it, briefly test it, and send it out, often with problems. Also, you only get so many Asurion replacements before they drop you. Lastly, Asurion reportedly tries their best to fit each claim into one of their many exclusions. Lastly, if Asurion does not have a droid on hand their policy states that they will substitute a similar phone - no telling what that may be.
  10. Droid101
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    Droid101 Member

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    Yeah if you have the extra insurance I do believe the deductible for smartphones is 100 dollars. Regular cell phones was 50. But if it still works keep it a phone will inevitably get some scratches no matter how hard you try. I do suggest a case:)
  11. mth04
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    mth04 Premium Member Premium Member

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    If it were me. I would take it back in to VZW for exchange if possible
  12. markmicallef
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    markmicallef New Member

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    i dropped mine the second day, ordered a snap on rubberizer case that night. No worries now.
  13. JessiesGirl
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    JessiesGirl New Member

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    I understand why you are saying this, but I'll tell you, it annoys me.

    This guy dropped the phone. His fault six ways to Sunday and he only has COSMETIC issues with the phone.

    Personally, I would be monumentally pissed if Verizon gave him a new phone.

    Why?

    Who do you think is paying for his ineptitude? Well that would be anyone who purchases a Droid through Verizon! So most of us!

    HE dropped it.

    HIS phone still works.

    WE are all paying for his trade in.

    Meh. :mad:
  14. MJ5150
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    MJ5150 New Member

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    Or worse.....I got a replacement for a broken LG a few years ago. I was all excited about the "new" phone until I found a home made porn video left behind from the previous owners.

    Asurion told me to get lost, Verizon was more accomodating to my concerns.

    -Mike
  15. brendanstl
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    brendanstl New Member

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    lol..... got any copys of that video?
  16. daddyd302
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    daddyd302 New Member

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    Ummm exactly how are we paying for his phone? Our rates are not going up, and the phone will still be $199......
  17. takeshi
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    takeshi New Member

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    Seriously? Take preventative measures in the future. Get a case. :icon_rolleyes:

    You can definitely get it replaced after paying the deductible.

    Insurance is a for-profit business. Frivolous claims drive up costs for them and they're not going to just assume the cost for your personal benefit.
    Last edited: Dec 25, 2009
  18. brochaos
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    brochaos New Member

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    i thought the deductible was higher now? like $80? either way, if it hasn't gone up, frivolous claims will certainly make it happen...
  19. Laurence5905
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    Laurence5905 New Member

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    Deductible for Asurion's insurance (the policy you get thru Verizon) is $89 for smartphones. And you get a maximum of 2 exchanges per 12-month period.

    I certainly wouldn't waste one of my replacements on a little cosmetic damage -- what happens if later, you accidentally run it over with the car, say? Then you've used your 2nd replacement. If it then gets lost or stolen, you're screwed.

    Besides, like many folks have said before me, frivolous exchanges will drive up insurance prices for everyone... The insurance company must make a profit -- if we all went in and exchanged our phones every time we had a scratch on it, the insurance rate would be $20 a month, rather than $6.
  20. viperboy
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    viperboy New Member

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    This is correct. If you bring it into the store, we will not replace it just because it is damaged. There is nothing wrong with the phone itself, it is just cosmetically damaged by the owner. You can go through Asurion, but you will pay the $89 deductible which, in my opinion, is not worth it just because it's scratched up.
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