I have a droid that is thirteen months old. the right side of the touch screen completely failed. Customer service would do nothing except recommend a new phone. No discount, no help, just buy a new one sucker. I have had verizon for ten years, pay around 160 a month for two phones and receive the worst consideration, ie zero. I purchased a droid x2 from customer service and the only offer was to overnight it. Today I received a tracking number and it was shipped general delivery. For days and no ability to dial a number or adjust the right side of the widgets to receive email etc. Thanks again Verizon for your crap attention to customers. Now I am locked in for another two years but I can tell anyone and everyone how poor any problem consideration is handled.