DROIDXFAMILY
New Member
- Joined
- Aug 14, 2010
- Messages
- 2
- Reaction score
- 0
Camera Shutter stuck closed
Very upset with Verizon. I purchased two Droid X phones for my wife and I. It's only been two weeks and my wife tells me that her camera is not working. I take a look and see that the camera shutter is stuck in the closed position. I've pulled the battery to no avail, it's still stuck closed. She went to the local Verizon corporate store only to be told that she could either get a "like new" phone (refirb) in a few days, or surrender her phone for up to a month until a new phone comes in. Keep in mind we have the highest priced replacement package that Verizon offers on both our phones. We spend an hour on the phone with Verizon this morning only to be told that they will not cross ship a new phone, we would have to surrender the current phone and use our old phone until we received the replacement. OR take a "like new phone" which was available to us in under a week. Why in the hell would we have to wait over a month for a new replacement but only a few days for a refirb. Additionally, we didn't pay the NEW PHONE PRICE to have a defective phone replaced by a refirb. So much for their worry free warranty. BUYER BEWARE. So while we are trying to figure out what to do if anyone knows the fix for the camera, or if this a wide spread issue please let me know. Is there a website where wide spread issues become public knowledge and which force the company to recall and replace the defective merchandise with new functioning equipment?
Very upset with Verizon. I purchased two Droid X phones for my wife and I. It's only been two weeks and my wife tells me that her camera is not working. I take a look and see that the camera shutter is stuck in the closed position. I've pulled the battery to no avail, it's still stuck closed. She went to the local Verizon corporate store only to be told that she could either get a "like new" phone (refirb) in a few days, or surrender her phone for up to a month until a new phone comes in. Keep in mind we have the highest priced replacement package that Verizon offers on both our phones. We spend an hour on the phone with Verizon this morning only to be told that they will not cross ship a new phone, we would have to surrender the current phone and use our old phone until we received the replacement. OR take a "like new phone" which was available to us in under a week. Why in the hell would we have to wait over a month for a new replacement but only a few days for a refirb. Additionally, we didn't pay the NEW PHONE PRICE to have a defective phone replaced by a refirb. So much for their worry free warranty. BUYER BEWARE. So while we are trying to figure out what to do if anyone knows the fix for the camera, or if this a wide spread issue please let me know. Is there a website where wide spread issues become public knowledge and which force the company to recall and replace the defective merchandise with new functioning equipment?
