Droid X Dock - MIKRADLE Releasing new EVOLUTION X Model!

Discussion in 'MIKRADLE' started by cuskit, Jul 21, 2010.

  1. hoola

    hoola New Member

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    i sent money on the 11th and havent received and email or anything either . I really want one of these but am starting to get a little worried. is it really gonna take a month or better to get one? I mean i get that they are obviously making them one by one by hand, but get an assembly line going or something. They look awesome but that will only satisfy peeps a bit. we need product. atleast throw a chicken bone to the forums.
     
  2. sheba611

    sheba611 Member

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    I received an email from Mikey today stating that my Mikradle would be shipped out on Saturday (8/21), First Class Mail (that means no tracking number). I ordered mine on 8/9.
     
  3. JhankG

    JhankG Silver Member

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    Cuskit, we need a response. You won't return e-mails or respond on here and it's starting to look bad...
     
  4. cuskit

    cuskit Active Member

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    Yikes, I've been away for a few days, come back and bam... That's okay - guess I deserve it. :(

    First - no e-mail should receive no response - I attempt to respond to every e-mail I get. Please check to be sure you haven't missed my reply. But I do get several hundred mails per day - very possible I may not get back to you immediately, but will do so after a day or two as I catch up.

    Meanwhile, I apologize to all for the delayed shipping, or shipping beyond estimated dates. I will admit, at the moment I'm way, way behind with orders. No sense trying to explain, suffice it to say family illness has played havoc with my work schedule. Combined with my cabinet shop schedule, and things have really escalated. I've had to run out of state several times, I thought I would be back for at least a week to catch up, but it has been very difficult. To date, I believe I've sent most of the orders out, there are still about 4 dozen or so that need to be filled. I'm working on those for the next few days, and ask all to be patient until at least this weekend. If any feel this is too long - please just ask for a refund. I have no problems refunding your money - I'd rather do that than have you post ill thoughts here or proceed with a PayPal dispute. If you wish to have your money back - just ask. Meanwhile, I can promise that I will have all orders completed by this weekend.

    You all know me from all the way back to last Dec. I've shipped out well over 1,800 of these Mikradles to date - not one person ever failed to receive what they ordered. The last 6-7 weeks things have really gotten bad, but I think I'm nearing the end and almost back on track. I ask your trust, your patience and especially your faith in me - in no way, shape or form will I ever not ship an order that has been paid for. Late, yes - obviously that has been the case the last few weeks. But not by intent, purely the result of spending time with family that has fallen ill combined with a heavier work schedule with my normal custom cabinet business. I'm not saying that is more important than your orders - I'm just juggling hours working on both. I've been putting in horrendous hours, going several days without sleep trying to catch up. To the point that it's affecting my health. This is why I asked for a day back a week ago to catch up with sleep - the 60-80 hour "straight through" working was taking a toll on me. I've tried my best to get on top of all orders, but as many of you see, I'm sending out duplicate orders to some and none to others. That is now straight - I've got a new database set up to avoid this. I also had tried courier services in the past to process all my shipping (weighing, stamping, addressing and dropping off to the post office) and had many problems. I've gone back to this again, with a third company, hoping this one will work out. They are a much smaller company and seem to have a much better "one on one" system and I think this will work out.

    As for those asking for tracking. I ship these boxes out USPS First Class Mail. As such, the only way to have tracking is to ship with delivery confirmation. True tracking is only available with Priority Mail, not First Class. For this, I would have to charge shipping, which would add an additional 5-6 dollars per cradle. I'd prefer not to do that. So, for the few that in the last few days have asked and been promised tracking, you will have a Delivery Confirmation number that will allow you to go onto the USPS website to confirm actual shipping as it does have a tracking number. But as anyone knows, USPS tracking is dismal - usually updated only days after delivery. I can honestly say that this is not necessary - the only shipping problems I've ever had were not in transit, but rather the courier service messing up before they got into the system. Or myself with typos on the addresses as I attempted to do this manually myself. This should now be a moot point as the new company I'm using is more dedicated to smaller companies such as myself and go above and beyond to keep our business.

    Bottom line - I can and will fill all orders by this weekend. What I need is to be allowed these few days to complete the orders. I am checking my e-mail a few times per day - please use mikey06@optonline.net rather than the PM system here. I promise you will get a response within 12 hours of any mail sent to this address. I can't promise response in less time than that (though you may get one within an hour or two) for the next few days, or at least until the weekend.

    So, if you are worried about your order - be aware that I do know you placed an order, I do know it's overdue, and I do know you want it as quickly as possible. So, again, I just ask until the weekend to fill these. Okay?

    One last thing. I've never failed to impress my buyers with the quality of my products once they received it. So know that they are worth the wait. This is the one sure thing - if my feedback and comments show anything at all - they do assure you that you are getting a very high quality product here. I promise you will not be disappointed once your order reaches your door.

    So, for now, I'm going back to work. Please do not post questions here as I will not be monitoring these forums often until the weekend. Use e-mail, please. mikey06@optonline.net

    Thanks all for your patience to date, and be assured that this is all just a temporary setback. And I do appreciate the condolences and prayers that have been sent my way. These have helped a lot. I cannot thank enough those who have sent mail stating to take care of family and they would be willing to wait until such time that I could get back into the loop of building and shipping on time. I don't expect this patience with everyone and know that's not how it should be, but do appreciate those that have, nevertheless. mikey

    Oops, sorry, one last point. It was stated by a member here that these are being made one at a time. Not true. I actually have a system set up where I make at least a minimum of 50 at a time (other than custom models, which are actually built one at a time). What I do is cut all parts for 50 or 100 piece lots. These are then assembled in a sort of assembly line process. They are then hand sanded one at a time, but then sprayed in lots of 50-100. But spraying also involves hand sanding between coats, one at a time. This is the ONLY way I can ensure the quality you receive. To mass produce these the quality would suffer, and that's not going to happen while my name is on these orders. So, yes, some "one piece at a time" work is done on these, but overall it is an efficient system at 50+ pieces at a time. Truthfully - each cradle involves about 1/2 hour of total time. Note that I do have help to do the tedious hand sanding and assembly. But I do all the cutting and spraying myself as this is what guarantees the quality. There are no short cuts just to get these out the door.

    EDIT: One more request that I forgot to mention. One problem I have with communication is names. Geez, what a mess! Many of you send a PayPal payment with just one account name on it. That name in many cases is a spouse, girlfriend, etc. Then you also e-mail me with an e-mail address different than the PayPal record shows. And you may also use your real name. And of course - your user name. So, when I get an e-mail that does not directly include the PayPal account name the order was placed by - i have no way of knowing who I'm talking too! This has been one of the main sources of confusion with communications being mixed up. If you could - please, please oh please - ALWAYS include the name that was on the original PayPal order in all communications - life would be so much sweeter. It does no good to send me a PM here with just a user name regarding an order. Or an e-mail request that differs than the e-mail I received the order under. Especially if that user name was not included in a note with the original order, which is often the case. Or I get an e-mail with just a user name, and the e-mail address does not match the one on the original PayPal order - how am I expected to know which order we are talking about? Many of you have a Gmail account, as well as an additional e-mail account that is on file with PayPal and it just adds to the confusion. So please - be sure to clarify just who you are when communicating with me, I have a difficult time trying to cross check all the different names given. Sigh.. Hopefully I'm making this point clear.
     
  5. theecigarman

    theecigarman Member

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    Mikey!

    I have a special request for an EVO X I will get to once things have calmed down a bit. I will let you know.
    Take the time you need to send out the quality product that you make. I know how difficult it is to provide a quality product in a timely manner and then have life get in the way! I've got your back.

    Talk to you soon.

    Geoff
     
  6. cuskit

    cuskit Active Member

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    Special Announcement:

    I will be unavailable until Tuesday morning for any correspondence. I respectfully ask for the indulgence and patience of all until that time. My family has just suffered the tragic loss of a very loved daughter, and I will be absent from here as I attend to family affairs, services and funeral arrangements. I understand the frustration of all concerned with their orders, and can only promise that you will get your order. I implore you to ask for a refund before beginning any PayPal disputes - I am a man of honor and will refund any wishing for that rather than waiting. There is no need to initiate a PayPal dispute - there is no financial problems on my end to prevent issuing refunds. All monies paid in are still sitting in my account.

    I thank all for their patience and understanding, and hope to have these next few days to concentrate on this family loss and the ensuing grief. Sending me a pile of e-mails at this time will go unanswered as I would hope all would extend this respectful observance of a tragic death in my family.

    I will be 100% available to answer questions and submit shipping info on Tuesday. Thank you. Respectfully - mikey
     
  7. shishibeach

    shishibeach New Member

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    Sorry for your loss; will keep you and your family in my thoughts.
     
  8. cuskit

    cuskit Active Member

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    Update: Mikradle will still be out of touch until Friday. Our family will be attending services tomorrow and the funeral on Thursday. I will be back to my shop this afternoon for a couple of hours, as well as for a brief time tomorrow morning - at this time I will attempt to complete several orders, not sure which at the moment but will send out notices tomorrow to those that do ship.

    I thank all for their most considerate patience and kind words of consolation over the past few days. I'll have to admit - it is a very difficult and emotional time our family is enduring at the moment - and the outpouring from all the e-mails and messages has been heartwarming to say the least. From myself and my family - we very much appreciate the understanding of our circumstances. To those awaiting their orders - I cannot express enough my gratitude for the latitude you have extended me relative to shipping. Though I know you are all very impatient and perhaps frustrated - you've still shown a very honorable gesture by placing things on hold while my family and I gather ourselves to get through this loss. Thank you so much. mikey
     
  9. cuskit

    cuskit Active Member

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    Okay, I'm back, and want to express my deepest gratitude for all the beautiful, kind and considerate messages and emails of consolation and condolences I've received the past week or so. We have found some closure after the memorial services Thursday and will be moving forward with life. One thing I can take on this and would like to pass on. If you have anyone in your life that is special and you care for - spend as much time as possible with them - life has a way of cheating us early sometimes and then it's just too late.

    But I want to stay positive now and move forward. Some orders were sent out yesterday, some today and a more will go out on Monday. Monday early evening I will send out all shipping confirmations for all the orders sent these three days. I'm short on time at the moment and though orders were shipped, I will take care of the messaging when more time permits. I'm talking a couple hundred orders, so you can see there's a lot of correspondence to handle.. ;)

    I appreciate all those that continued to place orders over the last week, I believe I have responded at least to all of those with a brief note, if you did not receive confirmation that your order was received, please drop a note to my address at mikey06@optonline.net and I'll reply shortly to you. Other than that - I'll be totally available full time again beginning Monday morning. Any urgent messages will be addressed today and tomorrow as some of you already know. ;)

    Thanks again - respectfully and most appreciative - mikey :)
     
  10. ctxx24

    ctxx24 Member

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    So if there done and sending out when can we see it? just waiting on some real pics man..
     
  11. bucknutz

    bucknutz Member

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    won't be ordering. sorry!
     
  12. cuskit

    cuskit Active Member

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    I'll be back in the office tomorrow (Monday) and promise to have photos up and posted at that time! Hope you'll enjoy them! Thanks again for your patience. mikey :)
     
  13. johaBBa

    johaBBa Member

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    Any update?

    On 08/19/2010 07:02 PM, Michael Lubrich wrote:
    > Anyway - your order WILL go out Saturday and I promise to e-mail you
    > confirmation at that time.

    I have not seen this email you mentioned.

    I understand this may be a hard time for you. I also run a business and I have had a few major life events during the course of my business. When I was unable to provide service/support to my customers due to major life events, I stopped taking on new customers.

    It is far less damaging to your reputation and your business to say "Sorry, I can't take your order now" instead of "I promise" over and over and not keeping your word.
    [/quote]



    johaBBa, you WILL have shipping confirmation by 5:00 tomorrow afternoon, I give you my word on that. I apologize that tragic circumstances have interfered with projected shipping dates. However, we (my family and I) have had closure and as stated am back in business as of today. I have over 120 orders shipping out. Every one of those orders will have been shipped by 5:00 tomorrow afternoon. All will also have e-mail notification of that shipping.

    I have edited out the copies of the private PM's and e-mails you have posted here. I'm certainly not trying to hide anything, Lord knows everybody knows I'm shipping very late, obviously. But it is a violation of Forum Protocol to post copies of PM's without permission of those submitting those messages. I hope you understand this. Meanwhile, I would hope you are satisfied to have that 5:00 deadline tomorrow, at that point you will either have shipping confirmation or a refund. As stated prior - I have no wish to keep anybody's money should they request it back. No need for a PayPal dispute - just ask and you will have your refund within 4 hours (I only check my e-mail every four hours). Can I be more fair than that?

    My life has seen many circumstances in the last 6-7 weeks. But prior to that - I've shipped almost 2,000 Mikradles without any real issues, these threads are filled with compliments, approvals and commendations. As I move past these unfortunate incidents of the last few weeks - I hope to repair my reputation back to what it was prior to the medical emergencies filling my life recently. It is very difficult to move on without hardship in my heart over the loss myself and family have suffered. But that is personal, and my business will not be suffering from that past the funeral of last week. I ask for your trust once again as in the past, and help me move forward in a positive way, filling orders and making happy all those who placed not only orders with me, but trust that they would be filled. Late, but I promise filled.

    Thank you, mikey

     
  14. cuskit

    cuskit Active Member

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    UPDATE: I've almost completed well over 120 orders that will have been shipped out by tomorrow at 5:00. I would appreciate any who wish to know if they are in that batch to email me at: mikey06@optonline.net and I will respond within 5-6 hours. I will note that there are no orders beyond the past two weeks that are not included in this batch of orders.

    Remember, if you wish to hear from me, just email me at mikey06@optonline if you have questions. I promise you will get a reply. Hopefully you all understand why responses were sporadic over the last 12 days - I did post the reason why I would not be responding and that Mikradle was temporarily closed. That is now past - NO E-MAIL WILL GO WITHOUT A RESPONSE (given a 4-5 hour window) as of today.

    Respectfully and appreciatively yours - mikey
     
  15. cuskit

    cuskit Active Member

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    3:00 am Update:
    Geez, can I get a break? :( Power was out from this afternoon until just a short while ago (it's now almost 3:00 am). For those watching the NY area news, Monmouth County, NJ (where I am) lost power, over 70,000 or so. Some areas were restored within a couple hours, but many have been out until midnight or later, including here.

    So, without power I will not be shipping all that I wanted to by 5:00 today, but will still manage to do so early tomorrow. Meanwhile, those furthest along (I was in the spraying stages when power was lost) can still be completed which will be those most earliest ordered. Be alert for e-mails.

    I have been here at my shop since power was lost. Not much I could do as we have no backup - even the office computers were down. Only emergency exit lighting had power, which also died after two hours (battery backup). I've done what I can with battery flashlights - folding boxes (these are custom boxes shipped to me flat), labeling, etc getting ready for packaging. But nothing could be done to the cradles themselves without electric as all of my equipment is 220 3 phase. I suppose some may be more frustrated - but believe me - I have not left this shop in hopes of early restoring of power. Too late now and tired (exhausted), I'm off to grab a few hours sleep and then back around 6 am. You can believe I'll be VERY hard at work doing my best to get as many finished as possible - but this is lacquer finish - it needs almost 8 hours drying before it can be packaged. I'll see what I can do by 9 which is the outside drying window of time. So some can expect shipping tomorrow morning rather than this afternoon.

    Guys - I'm human and doing what I can. I am very relieved after reading the dozens of mail telling me it's okay as long as shipping is the next few days. It is very heartwarming to have this understanding from so many of you. The moral support is so very welcome! For this I'm doing my best not to let you down.

    Thanks, goodnight and see you in a few.. mikey

    5:00pm EDIT: Full power was not restored until 3:15 this afternoon. We had 110v only. Our 3 phase 220v power which is all my machinery and equipment is just now back on about 1-1/2 hours, not enough time to complete. So we are one more day. Anybody want to kick a man down? ;) It's going to be another long, long night. No rest for the weary. Sigh..