I'm having the touchscreen issue I've seen reported by other users (i.e. won't pick up actual touches, has "ghost" touches"). My problem is that we had to suspend our service while I find a new job. Now, Verizon said we could have the account suspended as long as we wanted to, and we're making payments on the past due amount. My question is, do I have to wait until after I'm able to get service restored, or can I get an exchange now? There's all kinds of stuff I was using my Droid for even without cell service, because it makes a great organizer, and now I'm sorely missing it.