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Droid touchscreen going crazy

Discussion in 'Motorola Droid' started by peacemover, Feb 8, 2011.

  1. peacemover
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    peacemover New Member

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    I have a first generation Motorola Droid thru Verizon that I have absolutely loved up until now. As of a day or two ago though when I power it up, the touchscreen is often sluggish and/or unresponsive. It also now opens up apps and presses commands I did not initiate, along with rapidly zooming in and out and making the screen shaky.

    This is super-annoying. I took it to my local Verizon store and they were clueless and said I'd have to send it in. I need the phone to WORK NOW.

    I ordered a CPOed droid 2 that will arrive in 2-3 days, but until then what can I do to get this thing to work??


    I have tried taking the battery out and restarting repeatedly. I have checked for sticky keys on the keypad- I am at wit's end.

    Any brilliant trouble-shooting ideas?

    This thing is acting like it's possessed and I have come to depend on it for my work e-mail, calendar, alarms, phone, music, e-reader, etc, etc. Ugh...

    Thanks in advance!
  2. BayouFlyFisher
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    BayouFlyFisher Rescue Squad

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    Have you tried a Factory Hard Reset?

    [FONT=&quot]With your Motorola Droid still powered "Off," slide open the keyboard.[/FONT]
    [FONT=&quot]Press and hold the "X" button on the keyboard while pressing the "[/FONT][FONT=&quot]Power[/FONT][FONT=&quot]/Unlock" button, located next to the 3.5mm headphone jack. Continue holding down the buttons until a yellow triangle "Warning Sign" appears on the screen.[/FONT]
    [FONT=&quot]Once the yellow warning sign appears, press the physical "Volume UP" and "Camera" buttons simultaneously until a new menu appears. This may take several attempts before success.[/FONT]
    [FONT=&quot]From the new menu that appears on-screen, go down to the "wipe data/factory reset" option using the Directional-Pad next to the keyboard, and press the "Center" button on the D-Pad to confirm.[/FONT]
    [FONT=&quot]Scroll down to the "Yes -- delete all user data" and press the "Center" button on the D-Pad once more. That's it! When your Motorola Droid is done wiping all saved applications, information, and settings, your device will be back to the factory settings.[/FONT]
  3. azpilot
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    azpilot New Member

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    Both my brother and I have had this issue, take it back if under warranty, your not going to fix it. When I took mine in, the Verizon rep tried to fix it and just gave up, gave me another right there.
  4. peacemover
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    peacemover New Member

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    If I do this "factory hard reset" I will lose all my apps, data and contacts though right? I want to try to save those if I can. How about all the music and media? I have over 1000 music tracks, lots of photos and videos I want to try to save.

  5. BayouFlyFisher
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    BayouFlyFisher Rescue Squad

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    Stuff on the sdcard will not be affected. As to the apps, go into menu/settings/privacy/ and check Backup My Data and Auto Restore. I've always had my apps reinstalled automatically. Occasionally one or two will be missed, but often.

    BTW, I was merely suggesting the reset as something to try. I do not really think it is going to fix your phone. But it's worth a try. I think your proximity sensor is failing.
  6. peacemover
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    peacemover New Member

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    Okay. I can use the device intermittently so I guess that is just going to have to be good enough until my droid 2 arrives. Hopefully the fact that I ordered a certified pre-owned droid 2 will not be a problem. I didn't think it was worth an extra $150 to get a brand new one, when they guarantee these CPOs. I hope this is a good decision.

    I think I may also try to connect it to my laptop when I get home and upload all my music tracks, media files and documents, etc.
  7. BayouFlyFisher
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    BayouFlyFisher Rescue Squad

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    I've had a few through the years and have never had a problem. It is a pain to have deal with replacements though. But, you do what you have to do!!
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