Droid still tied to another number help

[aslow96teg]

Ok, my brother in law just gave me a Droid 2 Global that he bought from some company (he does not remember which one) I tried to activate the phone to use on my account but it does not work. I contacted Verizon and they said there is nothing they can do. So I did a little testing to see what all I can do with the phone since its under a dif number, I can send and receive texts and make out going calls but can not get any incoming calls.

When you try to call the number tied to the phone the recording says that it has been disconnected or changed.

I was wondering if there is anything I can do so I can use this phone on my account.

If someone can help me that would be great

 

[jcl197]

is the phone in CDMA mode or GSM mode?

 

[aslow96teg]

is the phone in CDMA mode or GSM mode?

it is in CDMA mode

 

[jcl197]

So when you call verizon to add the phone to your account they cannot add it?

If its been added to your account but your having problems receiving calls then id suggest you SBF and see if it still has the issue.

Sent from my DROID2 GLOBAL using DroidForums

 

[debrad0307]

The ESN may be bad. You can do the SBF or just do a factory reset to see if that helps. If that doesn't work I'd take the phone into Verizon and see what they can do. I seem to have more luck with the store than the Rep on the phone.

Tappin and talkin on my DROIDX

 

[Snow02]

It sound like it has a bad esn, which is why verizon can't activate it for you, nor will they for any reason if that's the case.

If it could be activated, a verizon rep would handle that for you, no problem.

I'm guessing the texts you can send are coming from a number that's not yours?

 

[debrad0307]

Snow02 is right. The esn is probably bad.

Tappin and talkin on my DROIDX

 

[Snow02]

Snow02 is right. The esn is probably bad.

Tappin and talkin on my DROIDX

Heh, technically you beat me to it.

 

[debrad0307]

And unfortunately the esn could be bad for a number of reasons.

Tappin and talkin on my DROIDX

 

[aslow96teg]

So when you call verizon to add the phone to your account they cannot add it?

If its been added to your account but your having problems receiving calls then id suggest you SBF and see if it still has the issue.

Sent from my DROID2 GLOBAL using DroidForums

It has not been added to my account

It sound like it has a bad esn, which is why verizon can't activate it for you, nor will they for any reason if that's the case.

If it could be activated, a verizon rep would handle that for you, no problem.

I'm guessing the texts you can send are coming from a number that's not yours?

yes the texts are coming from a dif number.

So there is nothing I could do at all to get this phone switched to my account?

 

[debrad0307]

Not if the esn is bad.

Tappin and talkin on my DROIDX

 

[aslow96teg]

Not if the esn is bad.

Tappin and talkin on my DROIDX

how do I go about checking the ESN?

 

[debrad0307]

Verizon should be able to tell you.

Tappin and talkin on my DROIDX

 

[aslow96teg]

ok, I called Verizon and gave them the ESN and they said that it is active on another line but has not been reported lost or stolen.

I am at a loss of what to do

 

[debrad0307]

Well at least you know the esn is not bad. What I would do is get in contact with the person you got the phone from and find out why it is still active on another account.

Tappin and talkin on my DROIDX