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Droid still tied to another number help

Discussion in 'Motorola Droid 2 Global' started by aslow96teg, Jun 7, 2011.

  1. aslow96teg
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    aslow96teg New Member

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    Ok, my brother in law just gave me a Droid 2 Global that he bought from some company (he does not remember which one) I tried to activate the phone to use on my account but it does not work. I contacted Verizon and they said there is nothing they can do. So I did a little testing to see what all I can do with the phone since its under a dif number, I can send and receive texts and make out going calls but can not get any incoming calls.

    When you try to call the number tied to the phone the recording says that it has been disconnected or changed.

    I was wondering if there is anything I can do so I can use this phone on my account.

    If someone can help me that would be great
  2. jcl197
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    jcl197 New Member

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    is the phone in CDMA mode or GSM mode?
  3. aslow96teg
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    aslow96teg New Member

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    it is in CDMA mode
  4. jcl197
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    jcl197 New Member

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    So when you call verizon to add the phone to your account they cannot add it?

    If its been added to your account but your having problems receiving calls then id suggest you SBF and see if it still has the issue.

    Sent from my DROID2 GLOBAL using DroidForums
    Last edited: Jun 8, 2011
  5. debrad0307
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    debrad0307 New Member

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    The ESN may be bad. You can do the SBF or just do a factory reset to see if that helps. If that doesn't work I'd take the phone into Verizon and see what they can do. I seem to have more luck with the store than the Rep on the phone.

    Tappin and talkin on my DROIDX
  6. Snow02
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    Snow02 New Member

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    It sound like it has a bad esn, which is why verizon can't activate it for you, nor will they for any reason if that's the case.

    If it could be activated, a verizon rep would handle that for you, no problem.

    I'm guessing the texts you can send are coming from a number that's not yours?
    Last edited: Jun 8, 2011
  7. debrad0307
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    debrad0307 New Member

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    Snow02 is right. The esn is probably bad.

    Tappin and talkin on my DROIDX
  8. Snow02
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    Snow02 New Member

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    Heh, technically you beat me to it.
  9. debrad0307
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    debrad0307 New Member

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    And unfortunately the esn could be bad for a number of reasons. :(

    Tappin and talkin on my DROIDX
  10. aslow96teg
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    aslow96teg New Member

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    It has not been added to my account

    yes the texts are coming from a dif number.

    So there is nothing I could do at all to get this phone switched to my account?
  11. debrad0307
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    debrad0307 New Member

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    Not if the esn is bad.

    Tappin and talkin on my DROIDX
  12. aslow96teg
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    aslow96teg New Member

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    how do I go about checking the ESN?
  13. debrad0307
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    debrad0307 New Member

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    Verizon should be able to tell you.

    Tappin and talkin on my DROIDX
  14. aslow96teg
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    aslow96teg New Member

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    ok, I called Verizon and gave them the ESN and they said that it is active on another line but has not been reported lost or stolen.

    I am at a loss of what to do
  15. debrad0307
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    debrad0307 New Member

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    Well at least you know the esn is not bad. What I would do is get in contact with the person you got the phone from and find out why it is still active on another account.

    Tappin and talkin on my DROIDX
  16. Snow02
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    Snow02 New Member

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    What has happened is the person that used to have the phone has not been paying their bill. That's why outgoing calls cannot be placed. If they are under contract, which is likely, the esn will be blacklisted as soon as service is completely cut off for non-payment.

    And I'll be honest, this sounds suspect. Your brother in law should be able to put you in touch with who he got the phone from to figure this out. Mods should probably lock this up.
    Last edited: Jun 8, 2011
  17. aslow96teg
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    aslow96teg New Member

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    dude if you think I stole the phone go ahead and say it. I will give you the esn myself so you can check it out.

    and if you have a problem with me pm me or report me.

    Have a nice day
  18. Snow02
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    Snow02 New Member

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    I'm just saying there's nothing further we can help you with. Your need to talk to the last owner and verizon.
  19. TisMyDroid
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    TisMyDroid New Member

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    I don't think he is saying you stole the phone. What he is trying to say is that the phone is still active on someone else's account. Chances are whoever gave or sold your b in law the phone probably didn't pay their bill or the phone was still under contract. I bought a phone from someone on craigslist and went to activate it but couldn't unless the previous owner put another phone on that phone number b/c they were still under contract. Fortunately i was able to contact the person who sold me the phone and get my money back. Unfortunately, people sell phones once craigslist with bad esn numbers all the time, usually b/c they haven't paid their bill or are still under contract.

    Sent from my ADR6300 using DroidForums
  20. Snow02
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    Snow02 New Member

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    "How do I activate this phone" threads started by people with zero posts are generally from people who stole the phone or got it from someone who did. The other possibility is the phone was sold by someone that knows it couldn't be activated. In those cases the purchaser would tend to deal with the seller.

    But yes, when "a friend" or "a relative" gave them the phone, it's usually stolen. In this case, if the phone was purchased from a company and couldn't be activated, a logical person would get in touch with that company first, rather than come here.

    That's not to say it holds true for every case, but generally. Again, either way there's nothing anyone here can do.
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