Droid spontaenously wipes e-mail configuration

[Per]

Happened again, THIS TIME I HAVE THE LOGS!

Here's what I got from the log collector, which I installed just-in-case after the first time I got bitten. I'm not a developer but hopefully this helps someone who is. This bug is dreadful.

01-07 18:13:33.022 I/ActivityManager( 1014): Starting activity: Intent { flg=0x4000000 cmp=com.android.email/.activity.MessageList (has extras) }
01-07 18:13:33.022 W/ActivityManager( 1014): startActivity called from non-Activity context; forcing Intent.FLAG_ACTIVITY_NEW_TASK for: Intent { flg=0x4000000 cmp=com.android.email/.activity.MessageList (has extras) }
01-07 18:13:33.046 W/UsageStats( 1014): Failed to persist new stats
01-07 18:13:33.686 D/dalvikvm( 1248): GC freed 4796 objects / 324576 bytes in 102ms
01-07 18:13:33.928 I/ActivityManager( 1014): Displayed activity com.android.email/.activity.MessageList: 869 ms (total 1404386 ms)
01-07 18:13:33.928 W/UsageStats( 1014): Failed to persist new stats
01-07 18:13:34.147 I/ActivityManager( 1014): Process com.android.mms (pid 1110) has died.
01-07 18:13:35.944 I/ActivityManager( 1014): Starting activity: Intent { cmp=com.android.email/.activity.MessageView (has extras) }
01-07 18:13:35.960 W/UsageStats( 1014): Failed to persist new stats
01-07 18:13:36.178 W/webcore ( 1248): Can't get the viewWidth after the first layout
01-07 18:13:36.178 W/webcore ( 1248): skip viewSizeChanged as w is 0
01-07 18:13:36.546 I/ActivityManager( 1014): Displayed activity com.android.email/.activity.MessageView: 584 ms (total 584 ms)
01-07 18:13:36.546 W/UsageStats( 1014): Failed to persist new stats
01-07 18:13:45.733 D/dalvikvm( 1069): GC freed 3341 objects / 122856 bytes in 115ms
01-07 18:13:51.679 I/WindowManager( 1014): Setting rotation to 1, animFlags=0
01-07 18:13:51.679 I/ActivityManager( 1014): Config changed: { scale=1.0 imsi=310/4 loc=en_US touch=3 keys=2/1/2 nav=2/2 orien=2 layout=34}
01-07 18:13:51.757 D/webviewglue( 1248): nativeDestroy view: 0x68a1b0
01-07 18:13:51.780 W/UsageStats( 1014): Something wrong here, didn't expect com.android.email to be resumed
01-07 18:13:52.046 D/dalvikvm( 1248): GC freed 10196 objects / 547408 bytes in 266ms
01-07 18:13:52.257 W/webcore ( 1248): Can't get the viewWidth after the first layout
01-07 18:13:52.257 W/webcore ( 1248): skip viewSizeChanged as w is 0
01-07 18:13:54.452 D/dalvikvm( 1014): GC freed 12973 objects / 608448 bytes in 141ms
01-07 18:13:56.413 V/EmailSyncAlarm( 1248): onReceive
01-07 18:13:56.491 V/EmailSyncAlarm( 1248): Changed/Deleted messages: 5, mailboxes: 2
01-07 18:14:16.038 D/dalvikvm( 1169): GC freed 431 objects / 388144 bytes in 109ms
01-07 18:14:21.124 D/dalvikvm( 1135): GC freed 4137 objects / 216248 bytes in 98ms
01-07 18:14:26.241 D/dalvikvm( 1171): GC freed 9367 objects / 285688 bytes in 74ms
01-07 18:14:46.116 I/power ( 1014): *** set_screen_state 0
01-07 18:14:46.129 D/SurfaceFlinger( 1014): About to give-up screen, flinger = 0x114758
01-07 18:14:46.139 D/Sensors ( 1014): using accelerometer (name=accelerometer)
01-07 18:14:46.163 W/UsageStats( 1014): Failed to persist new stats
01-07 18:14:51.483 D/dalvikvm( 1014): GC freed 5870 objects / 289064 bytes in 118ms
01-07 18:14:51.553 I/WindowManager( 1014): Setting rotation to 0, animFlags=0
01-07 18:14:51.632 I/ActivityManager( 1014): Config changed: { scale=1.0 imsi=310/4 loc=en_US touch=3 keys=2/1/2 nav=2/2 orien=1 layout=34}
01-07 18:14:51.999 D/webviewglue( 1248): nativeDestroy view: 0x37eb90
01-07 18:14:52.296 D/skia ( 1014): purging 234K from font cache [9 entries]
01-07 18:14:52.382 D/dalvikvm( 1248): GC freed 10348 objects / 685560 bytes in 196ms
01-07 18:14:54.647 D/dalvikvm( 1014): GC freed 3016 objects / 143224 bytes in 139ms
01-07 18:14:57.592 D/dalvikvm( 1969): GC freed 247 objects / 9504 bytes in 79ms
01-07 18:16:07.382 D/MountListener( 1014): handleEvent ums_disabled
01-07 18:16:07.389 D/MountListener( 1014): handleEvent ums_disconnected
01-07 18:16:07.452 I/BATTD ( 994): Battd CHARGER/USB Removed = Success
01-07 18:16:07.452 I/BATTD ( 994): set_charge_current=0
01-07 18:16:12.546 W/Process ( 1014): Unable to open /proc/2344/status
01-07 18:16:12.546 I/power ( 1014): *** set_screen_state 1
01-07 18:16:12.569 D/Sensors ( 1014): using sensors (name=sensors)
01-07 18:16:12.819 I/ActivityManager( 1014): Start proc com.android.mms for broadcast com.android.mms/.transaction.SmsReceiver: pid=2349 uid=10033 gids={3003, 1015}
01-07 18:16:13.171 D/SurfaceFlinger( 1014): Screen about to return, flinger = 0x114758
01-07 18:16:13.288 I/dalvikvm( 2349): Debugger thread not active, ignoring DDM send (t=0x41504e4d l=38)
01-07 18:16:13.319 I/dalvikvm( 2349): Debugger thread not active, ignoring DDM send (t=0x41504e4d l=34)
01-07 18:16:13.788 D/dalvikvm( 1066): GC freed 27821 objects / 1499376 bytes in 90ms
01-07 18:16:16.108 D/dalvikvm( 1082): GC freed 2684 objects / 152800 bytes in 90ms
01-07 18:16:18.960 D/dalvikvm( 1135): GC freed 76 objects / 3696 bytes in 87ms
01-07 18:16:28.835 D/dalvikvm( 1171): GC freed 4887 objects / 165280 bytes in 112ms
01-07 18:17:12.932 I/power ( 1014): *** set_screen_state 0
01-07 18:17:12.944 D/SurfaceFlinger( 1014): About to give-up screen, flinger = 0x114758
01-07 18:17:12.960 D/Sensors ( 1014): using accelerometer (name=accelerometer)
01-07 18:17:12.975 W/UsageStats( 1014): Failed to persist new stats
01-07 18:21:08.663 I/CheckinService( 1014): Checkin triggered: Intent { act=android.server.checkin.CHECKIN flg=0x4 (has extras) }, market only = false
01-07 18:21:09.405 I/CheckinService( 1014): Sending checkin request (7826 bytes)...
01-07 18:21:11.702 I/CheckinService( 1014): From server: Intent { act=android.server.checkin.FOTA_CANCEL }
01-07 18:21:12.280 D/dalvikvm( 1014): GC freed 30333 objects / 1880616 bytes in 141ms
01-07 18:21:12.819 I/CheckinService( 1014): Checkin success
01-07 18:21:12.913 W/GoogleHttpClient( 1014): Blocked by block_crash_reports: http://android.clients.google.com/crash
01-07 18:21:12.913 I/CheckinService( 1014): Crash report blocked
01-07 18:25:18.202 D/dalvikvm( 1191): GC freed 551 objects / 26848 bytes in 71ms
01-07 18:25:19.202 W/MediaPlayer( 1014): info/warning (1, 26)
01-07 18:25:19.202 E/PlayerDriver( 987): Command PLAYER_SET_DATA_SOURCE completed with an error or info PVMFErrNotSupported
01-07 18:25:19.202 E/MediaPlayer( 1014): error (1, -4)
01-07 18:25:19.202 W/NotificationService( 1014): error loading sound for
01-07 18:25:19.202 W/NotificationService( 1014): java.io.IOException: Prepare failed.: status=0x1
01-07 18:25:19.202 W/NotificationService( 1014): at android.media.MediaPlayer.prepare(Native Method)
01-07 18:25:19.202 W/NotificationService( 1014): at android.media.AsyncPlayer.startSound(AsyncPlayer.java:64)
01-07 18:25:19.202 W/NotificationService( 1014): at android.media.AsyncPlayer.access$200(AsyncPlayer.java:33)
01-07 18:25:19.202 W/NotificationService( 1014): at android.media.AsyncPlayer$Thread.run(AsyncPlayer.java:99)
01-07 18:25:19.202 W/PlayerDriver( 987): PVMFInfoErrorHandlingComplete
01-07 18:27:16.663 E/Database( 1248): Removing corrupt database: /data/data/com.android.email/databases/EmailProvider.db
01-07 18:27:16.663 D/AndroidRuntime( 1248): Shutting down VM
01-07 18:27:16.663 W/dalvikvm( 1248): threadid=3: thread exiting with uncaught exception (group=0x4001b180)
01-07 18:27:16.671 E/AndroidRuntime( 1248): Uncaught handler: thread main exiting due to uncaught exception
01-07 18:27:16.772 E/AndroidRuntime( 1248): android.database.sqlite.SQLiteDatabaseCorruptException: database disk image is malformed
01-07 18:27:16.772 E/AndroidRuntime( 1248): at android.database.sqlite.SQLiteQuery.native_fill_window(Native Method)
01-07 18:27:16.772 E/AndroidRuntime( 1248): at android.database.sqlite.SQLiteQuery.fillWindow(SQLiteQuery.java:75)
01-07 18:27:16.772 E/AndroidRuntime( 1248): at android.database.sqlite.SQLiteCursor.fillWindow(SQLiteCursor.java:288)
01-07 18:27:16.772 E/AndroidRuntime( 1248): at android.database.sqlite.SQLiteCursor.getCount(SQLiteCursor.java:269)
01-07 18:27:16.772 E/AndroidRuntime( 1248): at android.database.CursorWrapper.getCount(CursorWrapper.java:70)
01-07 18:27:16.772 E/AndroidRuntime( 1248): at android.widget.CursorAdapter.getCount(CursorAdapter.java:132)
01-07 18:27:16.772 E/AndroidRuntime( 1248): at android.widget.AdapterView$AdapterDataSetObserver.onChanged(AdapterView.java:778)
01-07 18:27:16.772 E/AndroidRuntime( 1248): at android.database.DataSetObservable.notifyChanged(DataSetObservable.java:31)
01-07 18:27:16.772 E/AndroidRuntime( 1248): at android.widget.BaseAdapter.notifyDataSetChanged(BaseAdapter.java:50)
01-07 18:27:16.772 E/AndroidRuntime( 1248): at android.widget.CursorAdapter$MyDataSetObserver.onChanged(CursorAdapter.java:385)
01-07 18:27:16.772 E/AndroidRuntime( 1248): at android.database.DataSetObservable.notifyChanged(DataSetObservable.java:31)
01-07 18:27:16.772 E/AndroidRuntime( 1248): at android.database.AbstractCursor.requery(AbstractCursor.java:97)
01-07 18:27:16.772 E/AndroidRuntime( 1248): at android.database.sqlite.SQLiteCursor.requery(SQLiteCursor.java:549)
01-07 18:27:16.772 E/AndroidRuntime( 1248): at android.database.CursorWrapper.requery(CursorWrapper.java:211)
01-07 18:27:16.772 E/AndroidRuntime( 1248): at com.android.email.activity.MessageList$MessageListAdapter.doRequery(MessageList.java:1499)
01-07 18:27:16.772 E/AndroidRuntime( 1248): at com.android.email.activity.MessageList$MessageListHandler.handleMessage(MessageList.java:1234)
01-07 18:27:16.772 E/AndroidRuntime( 1248): at android.os.Handler.dispatchMessage(Handler.java:99)
01-07 18:27:16.772 E/AndroidRuntime( 1248): at android.os.Looper.loop(Looper.java:123)
01-07 18:27:16.772 E/AndroidRuntime( 1248): at android.app.ActivityThread.main(ActivityThread.java:4338)
01-07 18:27:16.772 E/AndroidRuntime( 1248): at java.lang.reflect.Method.invokeNative(Native Method)
01-07 18:27:16.772 E/AndroidRuntime( 1248): at java.lang.reflect.Method.invoke(Method.java:521)
01-07 18:27:16.772 E/AndroidRuntime( 1248): at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:860)
01-07 18:27:16.772 E/AndroidRuntime( 1248): at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:618)
01-07 18:27:16.772 E/AndroidRuntime( 1248): at dalvik.system.NativeStart.main(Native Method)
01-07 18:27:16.796 I/Process ( 1014): Sending signal. PID: 1248 SIG: 3
01-07 18:27:16.796 I/dalvikvm( 1248): threadid=7: reacting to signal 3
01-07 18:27:16.983 I/dalvikvm( 1248): Wrote stack trace to '/data/anr/traces.txt'
01-07 18:27:16.983 I/Process ( 1248): Sending signal. PID: 1248 SIG: 9
01-07 18:27:17.007 I/ActivityManager( 1014): Process com.android.email (pid 1248) has died.
01-07 18:27:17.007 W/ActivityManager( 1014): Scheduling restart of crashed service com.android.email/com.android.exchange.SyncManager in 5000ms
01-07 18:27:17.022 I/WindowManager( 1014): WIN DEATH: Window{448e2590 com.android.email/com.android.email.activity.MessageList paused=false}
01-07 18:27:17.022 I/WindowManager( 1014): WIN DEATH: Window{4466b258 com.android.email/com.android.email.activity.MessageView paused=false}
01-07 18:27:17.038 I/ActivityManager( 1014): Start proc com.android.email for activity com.android.email/.activity.MessageView: pid=2365 uid=10038 gids={3003, 1015}
01-07 18:27:17.155 I/dalvikvm( 2365): Debugger thread not active, ignoring DDM send (t=0x41504e4d l=38)
01-07 18:27:17.163 I/DumpStateReceiver( 1014): Added state dump to 1 crashes
01-07 18:27:17.171 W/UsageStats( 1014): Failed to persist new stats
01-07 18:27:17.171 I/dalvikvm( 2365): Debugger thread not active, ignoring DDM send (t=0x41504e4d l=38)
01-07 18:27:17.210 I/ActivityThread( 2365): Publishing provider com.android.email.provider: com.android.email.provider.EmailProvider
01-07 18:27:17.218 I/ActivityThread( 2365): Publishing provider com.android.email.attachmentprovider: com.android.email.provider.AttachmentProvider
01-07 18:27:17.561 D/dalvikvm( 2365): GC freed 1803 objects / 122016 bytes in 62ms
01-07 18:27:17.671 W/ActivityManager( 1014): Activity pause timeout for HistoryRecord{446807d0 com.android.email/.activity.MessageView}
01-07 18:27:17.944 D/EAS SyncManager( 2365): !!! EAS SyncManager, onCreate
01-07 18:27:17.983 D/EAS SyncManager( 2365): !!! EAS SyncManager, onStartCommand
01-07 18:27:17.983 D/EAS SyncManager( 2365): !!! EAS SyncManager, stopping self
01-07 18:27:17.991 W/webcore ( 2365): Can't get the viewWidth after the first layout
01-07 18:27:17.999 W/UsageStats( 1014): Failed to persist new stats
01-07 18:27:18.085 D/Eas Debug( 2365): Logging:
01-07 18:27:18.194 W/NotificationService( 1014): STOP command without a player
01-07 18:27:18.288 D/EAS SyncManager( 2365): !!! EAS SyncManager, onDestroy

 

[R1Lover]

Mine just did this again for the third time since I have had it (release day)

 

[SpencerC]

This morning I woke up and noticed I had no new emails for my exchange account, which is impossible for the amount of email I receive. I use touchdown. I had to reconfigure it from scratch. Ok.........no biggie.......something went wrong. Then after work, same thing happened today. I had to reconfigure it from scratch again. Then I saw this thread and now I have to say there is some problem. Sorry I haven't read thru the whole thread, but I wanted to give my input.

 

[SpencerC]

I just read thru a bit and some people are referencing advanced task killer, I just uninstalled it.

 

[Talent70]

Count me in on this..

Have had it happen twice now, however when i goto Settings > Accounts and Sync it shows them there but when you open the shortcut it asks you to enter in account information

I have 1 Exchange account and 1 POP3

 

[640k]

I just read thru a bit and some people are referencing advanced task killer, I just uninstalled it.

i wonder how many other people that have experienced this issue had some sort of task killer installed.

 

[darreno1]

^^ Good question. I've been lucky to have never had this happen (knock on wood). I don't use any type of task killer though.

 

[lhfarm]

I just read thru a bit and some people are referencing advanced task killer, I just uninstalled it.

i wonder how many other people that have experienced this issue had some sort of task killer installed.

No task killer and I've had it happen multiple times - I was hoping this was going to be fixed in January. I think I dreamed that...

Barry

 

[ethion]

I finally gave up on the mail client that comes with the droid. It looses mail, it stops syncing, it does all sorts of crap over time. After two months of it I've decided the software is crap. Not only is it bad it is also a poor implementation. No GAL support which makes it a pain.

So finally I just cleared it's data and got exchange for touchdown. So far after a week it has been running without a hickup. No corruption, no problems with attachments, full GAL support, even has a task manager that syncs. Excellent folder support to boot. If you want exchange email do yourself a favor and spend $20 for this software. It works very well.

Maybe google will get this right by android 2.5....

 

[gglasscock]

I have lost my Exchange setup every 5-7 days since I got my phone back in December. I use nothing special and it works fine when the setup is there. Always syncs with mail and contacts.

 

[jeff_k]

Just lost both of my pop emails, my work exchange email and my corp calendar. Had to re-enter each one.
Over the weekend, my non-work emails quit loading. I have found when this happens, I need to delete all mail off the server, and then it can re-connect. It did re-connect, and it has been downloading email fine for the last few days, but now I lost the accounts. Don't know if the 2 events are related; I think not.

 

[dseoane]

Something to try

I have be having the lost email account issues for a couple of weeks, exchange, no exchange, imap, imap and exchange does not matter but what I have found is that when I chose to save 30 days worth of email my account delete in @ an hr.
So for the 4th time I added my corp. exchange account and one of my imap accounts but only set it to save 1 week of mail and so fare I still have my accounts after 2.5 days.
Can some of you also please try this and post back your results to see if we are in the right direction?

thanks

 

[lhfarm]

I have be having the lost email account issues for a couple of weeks, exchange, no exchange, imap, imap and exchange does not matter but what I have found is that when I chose to save 30 days worth of email my account delete in @ an hr.
So for the 4th time I added my corp. exchange account and one of my imap accounts but only set it to save 1 week of mail and so fare I still have my accounts after 2.5 days.
Can some of you also please try this and post back your results to see if we are in the right direction?

thanks

I've lost my exchange settings twice this week. I have been saving 30 days each time. I really hate to do so, but I'll drop back to 2 weeks and see if it matters. I really wish someone would fix this problem.
Barry

 

[Droidesq]

I lost my exchange settings several times. I have had two replacements phones, trying to fix the problem, but that has not helped. It happened yesterday and I dropped the amount of email saved from 30 days to two weeks. That didn't help either. I lost the exchange settings this morning. I have now dropped the email saved to 1 week to see if that helps.

By the way, this has nothing to do with Advanced Task Killer. I have never had it on any of my three Droids.

 

[Mikep]

Same Here

It's happened to my droid three times since I received it two weeks ago. I have the higher priced plan. I have two exchange accounts and one pop three account. Have tried different date ranges for emails that are saved. Last time I lost it was right after I answered a call to my phone.

If you could at least save your settings and autonmatically restore the accounts, at lkeast that would minimize theincredible pain in the butt that this bug is causing. Had an HTC smartphone for two years without this happening even once.