Droid Razr Screen Cracked and Unusable, Need To Retrieve Information

Discussion in 'Droid RAZR Support' started by cmarkus123, Feb 23, 2013.

  1. cmarkus123
    Offline

    cmarkus123 New Member

    Joined:
    Feb 23, 2013
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    0
    Hello everyone,

    A few weeks ago my Motorola Droid Razr was stepped on and the screen was cracked. It worked for a few days after it happened but it finally decided to completely stop working. The actual display is cracked underneath the glass, so I'm pretty sure it is also not responsive to touches either. I have many pictures on it (on the internal memory) that I am hoping to recover, but I haven't been able to figure out how. When I plug it into my laptop (Windows 7 but also have access to Mac with 10.5 Leopard), three devices show up in My Computer: 'CD Drive (G) MotoCast' and two Removable Disks (H and I). When I click on either of the two Removable Disks, I get the message "Please insert a disk into Removable Disk (x)" I'm not quite sure what exactly this means for my chances of recovering the data, but if anyone could steer me in the right direction on how I might go about recovering the pictures and such it would be great
  2. FoxKat
    Offline

    FoxKat DF Super Moderator Staff Member Premium Member

    Joined:
    Apr 2, 2010
    Messages:
    8,610
    Likes Received:
    822
    Trophy Points:
    113
    Location:
    Pennsylvania
    Actually, if the "display" glass is cracked, but the front "digitizer" glass is still intact, you may be able to use HDMI output to a monitor and have complete touch screen control. Connecting to a computer should give you file transfer capability, but I don't understand why it's asking you to insert a card, since the cards are already there. The Internal SD Card is hard-soldered to the board, and the External SD Card is the one in the slot on the side of the phone.

    Sent from my A210 using Tapatalk HD
  3. cmarkus123
    Offline

    cmarkus123 New Member

    Joined:
    Feb 23, 2013
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    0
    Thank you for your reply FoxKat. Yes unfortunately both the glass digitizer (the external glass you touch I'm assuming you're referring to) and the display underneath are cracked. I actually did attempt using an HDMI to see if I could get anything but didn't have any luck with that. And yes I'm curious about that too I can't figure out why it's asking to insert them when it is already detecting them
  4. tapenick
    Offline

    tapenick New Member

    Joined:
    Mar 6, 2013
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    0
    I'm in the exact same boat! I have a Droid Razr with a damaged display (the glass didn’t crack, the digitizer behind it did) that I’d like to get the pictures, etc off of. I plugged it in to the USB port of a computer, but cannot access the data. Drives E: (MotoCast), F:, and G: show up... E: shows the MotoCast install files and F:/G: say "Please insert a disk". I’m not sure if it’s because the phone isn’t unlocked? Any suggestions appreciated.
  5. Miklb58
    Offline

    Miklb58 New Member

    Joined:
    Aug 3, 2012
    Messages:
    160
    Likes Received:
    0
    Trophy Points:
    0
    I'm no expert, but I dropped my phone and cracked the front glass (digitizer?). The damage was mostly in the lower left quadrant. No visible damage to the LCD. Right afterwards, I discovered that if I pinch the phone on the top left corner, the phone would immediately shut off dead. I bought a non working phone off eBay and replaced the screen and all is good.
    My point here is that breaks in the screen (glass or LCD) can apparently cause some short circuit I guess. Maybe your data is all in there and retrievable if the screen were fixed....??
    Just a thought...
  6. JMont
    Offline

    JMont New Member

    Joined:
    Aug 13, 2013
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    0
    Ok, I have the same phone, same issue. Both lcd and digitizer are cracked and unusable, so video output thru the hdmi to my tv screen simply shows the unlock screen which I have no way of getting around since I have lost all touch screen capabilities.

    So my question is how do I deactivate the security screen on my phone, without the use of the touch screen? I believe once I do this my computer will then be able to recognize the internal drive and allow me to retrieve data off the phone via usb. I think what I'm looking for could be two things: (1) an external digitizer/lcd that plug and plays (i would hope) and would allow me a secondary touch input screen, or (2) a program similar to a winternals commander that installs on a computer and hacks into the phone thus bypassing the security screen. Any one come accross either of these?
  7. Marce
    Offline

    Marce New Member

    Joined:
    Sep 21, 2013
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    0
    Mine got broken as well, both touchscreen and digitizer - it's a RAZR HD (XT925) - and PIN protected.

    Back in the days where Android used to support the Mass Storage Mode, solving this would have been as easy as plugging the phone to a PC with the USB cable.
    But latest Android releases no longer support the Mass Storage Mode - replaced with MTP, and this is when media contents are not displayed on PCs until the PIN is entered.

    I was about to give up searching for a solution to retrieve the contents of the internal memory when I thought that I was actually needing another pointing device.

    Then I remember having read that within each of our Droids is a full featured Linux core, in most cases, containing many drivers for several devices.
    So I decided to try the following:

    These elements are needed:
    - the wrecked Droid: it must support USB Host Mode (this comes right out of the box in stock version of the latest devices)
    - HDMI capable external display
    - micro HDMI cable
    - USB On the Go cable
    - micro SD
    - USB mouse!

    An these are the steps:
    - insert the micro SD into your Droid's external card slot
    - plug your Droid to the HDMI display using the micro HDMI cable
    - turn your Droid On
    - plug your USB On the Go cable to your Droid
    - plug your USB Mouse to the other End of the USB On the Go cable

    After a few seconds, you will find a mouse pointer showing on the HDMI display.
    You will be able to move the pointer, right click and drag as you would normally do with your fingers on the screen.
    Then, input your PIN and unlock the screen.
    After that you will be able to access your Internal Memory contents with the File Manager app of your preference.
    Copy anything you need to the micro SD.
    And finally - if needed, delete from the internal memory any of your contents you would rather not leave there (e.g: in case you are sending your Droid for Repair)

    It worked really nice for me.

    I hope this helps you too!
  8. marino454
    Offline

    marino454 New Member

    Joined:
    Sep 23, 2013
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    0
    Has anyone else tried this method? I just ordered the cables to try this out as I'm desperate for my files as well. Just a quick note though, the reason that the drives are showing up blank for most people is that they likely have encryption enabled in their security settings. My issue is that I can't access any of the files on my SD card because it's encrypted....I sure hope this works!

  9. ccervantes
    Offline

    ccervantes New Member

    Joined:
    Nov 10, 2013
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    0
    lcd? just screen?


    My razr hd happened to crack in the middle of the screen and had the black inky spots on it an now it's the whole screen where it won't show anything , although! The touch still works I can unlock it and move around it because I know my phone , even with the cracks screen making the whole screen black , I was wondering if this is just the glass screen I can get way cheaper or if its the lcd screen?
  10. nattylite
    Offline

    nattylite New Member

    Joined:
    Apr 30, 2011
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    0
    Hey, I'm having the same problem as everyone else here - like this user, I'm about to buy all the cables for the method outlined above because my screen is cracked and I can't do or see anything. (I know the phone works however because I see the green light blinking on the top of the phone.)

    I'm just curious if anyone else tried it and it worked. Let us know!
  11. marino454
    Offline

    marino454 New Member

    Joined:
    Sep 23, 2013
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    0

    I ended up using a different method. I bought a motorola lapdock and was able to access everything on my phone.

    this is the one I bought, and consequently sol, to do what I needed to do:

    Motorola Lapdock 100 for Motorola Smartphones Bionic RAZR Maxx Atrix 2 DROID4 | eBay
  12. FoxKat
    Offline

    FoxKat DF Super Moderator Staff Member Premium Member

    Joined:
    Apr 2, 2010
    Messages:
    8,610
    Likes Received:
    822
    Trophy Points:
    113
    Location:
    Pennsylvania
    Great suggestion. Sometimes the most obvious solution is the hardest to see. Monitor broke... Try another monitor!

    On second thought... I may have to get one for myself. Oh damn... My MAXX doesn't have HDMI out. I guess Chromecast is an option for that.

    Sent from my XT1080 using Tapatalk
    Last edited: Nov 17, 2013
  13. JonnyCage
    Offline

    JonnyCage New Member

    Joined:
    Nov 30, 2013
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    0
    I have read almost every post on this wonderful site to help me with a similar problem. I cracked the LCD and the screen went black. Digitizer dead. Pictures of the kids held hostage by a pattern lock. :-( After scowering the interwebs, I stumbled upon a FREE file viewer that ignores the passlock!!!

    Check this out!

    MyMobiler Android Keyboard & Display
  14. nattylite
    Offline

    nattylite New Member

    Joined:
    Apr 30, 2011
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    0
    MyMobiler not working,

    Hey - I posted earlier, but I haven't had time to come back and investigate my phone situation until now.

    In any case, I tried this method of using "MyMobiler", but it didn't work. I downloaded the program and opened it, but when I connect the cracked phone to the computer with a USB cable, and I click on the icon in the right-hand desktop tray, it keeps popping up and saying, "Unable to connect to your device (USB)" Did you get this message? If so, how were you able to overcome it?

    I looked at the option to buy a lapdock - hmm, it looks expensive and I'm still worried my phone is just completely wonky. It seems like you were able to get a good deal for $33 bucks. Sigh.

    Also, can someone please translate this statement? "My MAXX doesn't have HDMI out. I guess Chromecast is an option for that."

    Thx. I don't know what to do....
  15. FoxKat
    Offline

    FoxKat DF Super Moderator Staff Member Premium Member

    Joined:
    Apr 2, 2010
    Messages:
    8,610
    Likes Received:
    822
    Trophy Points:
    113
    Location:
    Pennsylvania
  16. JMont
    Offline

    JMont New Member

    Joined:
    Aug 13, 2013
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    0
    OK, I'm also someone who posted earlier on this thread having the same problem of a cracked screen/digitizer. What I've found (someone please correct me if I'm wrong) is that none of these methods are going to work for you if you didn't have USB Debugging Mode enabled prior to your phone being cracked. See below picture.

    View attachment 68308 View attachment 68308

    PC Magazine defines USB Debugging Mode as follows: "A developer mode in Android phones that allows newly programmed apps to be copied via USB to the device for testing. Depending on the OS version and installed utilities, the mode must be turned on to let developers read internal logs." Basically, it's a way for developer's to write programs for android on their PC instead of meticulously writing them using the phone's screen. Andddddd, more importantly for us, it allows one to connect to their phone via any one of the excellent methods listed by users in the threads above should the screen become unusable. So, it appears you might be in my boat, which is MyMobiler, VM Lite Remote Access, USB Mouse w/ HDMI Output, Lapdock w/ whatever output, none of these methods are going to work since they all require connecting to the phone via USB cable at some point in their operation. And for some reason USB Debugging Mode is disabled on my phone but not others...? I didn't do it. :blink:

    Since I wasn't able to find anyone who could hack into the phone and enable USB mode I kept digging. I ending up finding some very technical threads on other forums that talked about booting into the android operating system, running a backup of the phone's hard drive, and then filing an insurance claim to replace the phone entirely. I couldn't find any complete information on how exactly to do this, however. Instead of all that I chose to cancel my insurance and wait for the price of the RAZR screen/digitizer replacement at the local repair shop to go down close enough to my deductible ($100). Three months ago the guy at the shop wanted $180 to do the repair, but mostly because the screen/digitizer was $130. He told me to wait because that price would drop as time wore on and the newer phones came out for Christmas. The price of the replacement part today is $93 (see Amazon link below). I saved $24 by canceling my insurance three months ago so I'm about ready to pull the trigger. I'll update this thread with any information on the actual phone screen replacement alternative, as this appears to be my only option. In the meantime, if anyone has found a way to hack into the OS and enable USB Mode, or has been able to copy the hard drive, I'm all ears. Thanks

    Ps- I'm pretty sure Chromecast is not going to do anything for this problem. It's a new product from Google that allows you to stream videos from NetFlix and YouTube to your TV as controlled from your "working" phone or laptop. I have one in my room and living room pretty cool but totally unrelated to this

    Amazon.com: Motorola Droid Razr XT910/XT912 LCD Display Screen with Touch Digitizer Screen Assembly Replacement Part: Cell Phones & Accessories
  17. JonnyCage
    Offline

    JonnyCage New Member

    Joined:
    Nov 30, 2013
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    0
    I did get this same message, yes. I right-clicked on the icon for MyMobiler and went to the phone settings option, I think. Once I clicked install, everything worked great. Let me know what happens.
  18. nattylite
    Offline

    nattylite New Member

    Joined:
    Apr 30, 2011
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    0
    JMont. Thank you for rocking it with these responses. SO helpful! I looked on my phone and I actually DON'T have the option you are talking about checked, so I'm not sure these suggestions are going to work for me either.

    Over this holiday break I am going to take this phone to a local place to try to get the screen fixed and see what they have to say.
    Did you have any luck?

    This year is the busiest time for me at my current job so it has been difficult to move ahead on this project!!
    I appreciate all the responses.
  19. gravydavy
    Offline

    gravydavy New Member

    Joined:
    Jan 12, 2014
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    0
    I tried this method and here's what happened: 1)bought the cable micro HDMI to regular HMDI at Best Buy for $40. (Yikes!) 2)plugged Droid into external HDMI capable display with above cable 3) the droid was already on because the green Message light was flashing 4)plugged the USB on the Go cable into Droid and here's the problem: 5)the 'USB mouse' has a hard wired cable attached with the wrong gender to plug into the other end of the on the go cable 6) no one at BestBuy or RadioShack had ever heard of a mouse with the other gender connector on it or a mouse without a cable hard wired. This is where this method ended for me. Is there such a mouse?Do I have the wrong kind of On theGo cable? This is so frustrating because the data is in the phone. I would just like to defeat the BS Droid OS and get my stuff! Phone is now at U Break/We Fix in Boulder. $60 to have screen replaced with a donor. I will keep everyone posted with results.
  20. FredcBueno
    Offline

    FredcBueno New Member

    Joined:
    Jan 14, 2014
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    0
    It works

    OK, I found this thread during my desperate search for a solution to my problem and this is the moment to give it back…
    My situation (to help future Google searches): The touch screen of my Motorola Xoom is not responding (still trying to find a cause for that) and since I had the PIN code implemented I can’t even access the internal memory contents via PC connection. As all others I’ve wasted a LOT of time reading about ADB access only to find out it’s IMPOSSIBLE to have it unless “USB debugging” is on, something virtually nobody have enabled.

    Now, the good news…

    1- You do NOT need USB debugging activated to get a mouse (or a keyboard) working via OTG cable – You need USB Host Mode though but this standard in the current versions of android.
    BTW, gravydavy you got the wrong kind of On the Go cable for sure. The USB OTG you want is micro USB on the phone side (or mini USB if that’s the connection you have for data – Xoom is mini for HDMI and micro for USB) and a FEMALE USB on the other (so you can plug in a regular USB mouse). Here’s a pic of one:
    http://www.androidapps4u.com/temp/screenshot_3-usb-otg-cable.jpg

    2- I even used a wireless mouse, something I thought it wouldn’t work but it did. The regular USB mouse is probably a safer choice though.

    3- You only need the HDMI connection with a TV if either you have a cracked screen OR if you want a better view on the big screen. If the problem is simply unresponsive touch screen, just use the OTG cable/adapter and plug the mouse to replace the need for touch on your device.
Search tags for this page
broken droid razr
,
broken razr screen
,
can i control razr hd without screen
,
cracked screen droid razr
,

droid razr broken screen

,
droid razr cracked screen
,
droid razr m cracked screen
,

droid razr screen cracked

,

how do i get pictures off my droid x2 with a broken screen f

,

how to get pictures off droid razr with broken screen

,

my droid razr screen cracked

,

verizon motorola droid razr xt912 screen cracked no display