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Droid RAZR MAXX Keeps Rebooting

Discussion in 'Android Tech Support' started by Radium84, May 4, 2012.

  1. Radium84
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    Radium84 New Member

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    I just upgraded from a Droid X to a Droid RAZR MAXX two days ago. The first day, I loved it. Ever since then, it has rebooted 10 times for no reason (three times were in the middle of the night - seriously freaked me out waking up to that intro video noise!). All of the people that seem to have this problem (that I've found online) have rooted the phone, and so all of the advice centers around that. I haven't rooted the phone, and I have no plans to. Other advice is that "maybe an app is bad" - but I have 56 apps, how am I supposed to know which one is causing the problem? Well, I started down that road - I reset the phone to factory, and I'm planning on installing one app at a time, waiting three hours to see if there's a problem, then installing the next one...this could take a while, and it's seriously frustrating. Is there anything else I can do? Does the phone dump error data when it reboots that could help me figure it out? The phone is running Android version 2.3.6, which is the latest "legitimate" update for this phone.
  2. Radium84
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    Radium84 New Member

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    Great, now the phone freezes when I try to record a video - and I haven't even installed any apps yet. I guess this phone's going back.
  3. rogerdarrell
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    rogerdarrell New Member

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    I have the exact same symptoms. How frustrating.
  4. rogerdarrell
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    rogerdarrell New Member

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    I think my problem is SDcard related. I have saved off the SDcard onto my desktop, reformatted(in the phone) the SDcard, and then restored the data to it. When back in the phone I still have the problem. I now have the SDcard unmounted, and so far I am having none of the reboots. It has been only about an hour this way. The apps I really need are not on the SDcard. I am going to install a fresh SDcard if it runs well without my current one mounted.

    It has now been a few more hours with no spontaneous reboots. Ordered a new SDcard. When it comes in a few days, I will try it. If that doesn't work, back to Motorola it goes. I would do so sooner, but the first several days I had no problems at all.

    5/20/2012 A couple of days ago I needed something off the SDcard, so I mounted it. I have had no subsequent problems. I'm thinking now that I improperly restored from my Droid X, and fouled up some of the Razr Maxx settings. Right now the phone is working just great. I really like this phone.
    Last edited: May 20, 2012
  5. Radium84
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    Radium84 New Member

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    I ended up sending the phone back - I bought it through Amazon Wireless and they made the process super easy. They overnighted me a new phone, and included a package and shipping label for me to send the old one back. I got the new phone a week and a half ago and haven't had a single problem. I love this phone! I guess sometimes you just get bad hardware.
  6. RazrMaxxLover
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    RazrMaxxLover New Member

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    Razr Maxx keeps Restarting

    I had this same problem. After a year of flawless performance, one morning my Razr Maxx kept shutting off and restarting (maybe every 5 minutes, or even less). Running it in 'safe mode' didn't help. I deleted ALL installed apps and still it would constantly reboot...Now I seem to have fixed the issue. (It hasn't rebooted in 2 hours...so far everything seems fine.)
    SOLUTION: I turned off the phone (the normal way). Then I manually removed both the sim card and the sd card. Then I carefully re-installed both cards. After restarting the phone, everything seems fine. I hope this solution continues to work because I LOVE THIS PHONE!!! I won't post again unless the problem returns. :)
    Last edited: Jan 29, 2013
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