droid razr maxx hd is a piece of CRAP

Discussion in 'RAZR HD and RAZR HD MAXX Support' started by bandaid61, Aug 6, 2013.

  1. bandaid61
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    bandaid61 New Member

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    Moved from another carrier after 20+ years. Verizon rep recommended mass HD. I previously had an S3. Worst mistake of my life. HD freezes, have to reboot offer. Options that are standard on S3 are not even available for HD. Verizon support is a joke, even if you can get them on the phone. Went back to sales rep that I bought 4 phones and left $600.00 out of pocket when we switched. Told him my problem. His solution was to offer to sale me an S3 for $600.00 and give me $130.00 trade in for my HD. WISH I HAD NEVER MOVED. 2.5 MONTHS INTO MY 2 YEAR CONTRACT THAT WILL NOT BE RENEWED!!!
  2. PereDroid
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    PereDroid Well-Known Member

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    I've never heard of ANY Android phone that FROZE until it was rebooted. Really? And the VZW rep didn't exchange that for you?
    My boss has a MAXX. Never has a single problem with it. I wish I would have got the MAXX instead of the HD.
    Agree about VZW service.
    What "Standard options" are available on the (bloated) S3 that you don't have on the RAZR?
  3. jimmythegent
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    jimmythegent Member

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    WOW, you blew my negativity out of the water but, I saw this post coming eventually. This phone really does kinda blow, I always say its saving grace is the battery, which, for some reason lately, doesnt seem to be the battery I remember.

    For example, Yahoo! recently updated their app, after it dissapeared off my home screen, I go into apps, try to drag and drop it onto the home screen (or anywhere) and realized I cant even move it. Other apps, yes, but not this one.

    I would say this phone has more fails than completes. The bloatware is simply inexcusable, I mean, there are apps that are no longer even accessible. Helloooooo??? Uh, Verizon? Update your friggin phones to rid of software you cant even use anymore!

    Other thing, need the ringer and sounds quiet? Good luck using only the Volume Rocker, you have to go into Settings -> Volumes and do them all individually. Really? Seriously?

    Its always using up about 90% of the memory, which is a measly 1GB, the camera blows chunks indoors, which part of the reason someone gets a smartphone is to rid themselves of another camera, this phone fails on that, thankfully my wife has an iPhone so when we go to events, indoors, she is the one who has to take pics.

    As for freezing, had that happen twice (yes Pere, twice, per it just sat there doing nothing and this is NOT a an uncommon occurrence, look it up!), but as far as clunkiness, this thing is the Tin Man without oil. People say my phone is defective yet I hear many others complain of the same issues. I think its just ones expectations and mine were too high, I thought a premium $700 phone would be nice, thought wrong.

    Oh and gotta love when you leave this thing next to a speaker, like on your desk, every time its "doing something" God knows what - the computer speaker starts hissing at me. And for "4G" speed, uh, I guess, if this is quick, then I am slow.

    And root it? LOL, a) the point of Android ORIGINALLY was to compete with Apples locked down iOS (please, dont correct me on this, its a fact) and b) I am not ruining my warranty, I already fear this thing will start sparking and catch fire by itself.

    Now with that being said, I would get it warrantied, but then what? Its not an iPhone were they sent you a unit, you plug it in, and everything, INCLUDING apps is restored. And NO I dont want any iPhone, just gimme what I paid for.

    And to get things done you have to constantly download spyware riddled apps. Example, WTF is "Warring", some game my phone keeps telling me I have update... NO WARE visible on my phone is such a game nor would I download a game onto this phone, I did have Fruit Ninja, but guess what? If I swiped to far it would hit one of the home buttons freezing the game or exiting, FAIL.

    I had NO contract with Verizon, till I got this phone, now I am stuck with this already outdated phone for another year and a half or sell it and but another phone. Never with any of my "dumb phones" did I feel "compelled" to get a new phone.

    Lesson learned.
  4. jimmythegent
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    jimmythegent Member

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    Something is strange... never had, in 9 years, a problem with Verizons customer service. Never needed really to reach out to them unless it was bill related and they always took care of me. I wish they would really take care of me and offer some sort of buy back on the phone or they can at least release some sort of update that rids it of its useless bloatware.

    And lately, some apps have been just "stopping working", greeaaattt......
  5. Caesars
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    Caesars Well-Known Member

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    I never had the maxx hd but I did have the maxx (awesome phone), not every phone will be a home run.... Sucks you're having such a bad experience :-(.

    GS4/iPhone5
  6. jamjr74
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    jamjr74 Member

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    Just sell it and buy an s3 or s4. U could probably do an even swap on Craigslist for am s3.

    Sent from my SCH-I545 using Tapatalk 2
  7. jermort
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    jermort New Member

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    Hmmm, perhaps you should sell your hd maxx on ebay and purchase a limited iphone 5. I'm sure the apple geniuses will just make you really content.

    just kidding.

    I've had my MAXX HD since is was available and am very satisfied with the thing. Sure some of the hardware (camera) could be better, but I usually use a dedicated camera for important pictures. I reboot my phone about once every 2 weeks just to clean things up. I've had an app or two crash, but force close always takes care of that.

    You didn't say what apps were crashing, any help there?? More specifics other than a rant could result in some positive aid to your issues.


    just sayin! :cool:
  8. tech_head
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    tech_head Member

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    I have the Razr HD (same phone, different battery).
    Running stock (rooted and bootloader unlocked though) and don't have any of the issues that folks here are complaining about.
    Phone doesn't freeze and the Yahoo app can be moved anywhere on the home screen including folders.

    Turning the volume down? The rocker works fine for me....
    If there is a real problem with freezing and reboots, clear the cache.

    A corrupted cache can cause issues. Also if you have gotten an OTA, clear the cache.
  9. bweN diorD
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    bweN diorD Well-Known Member

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    ditto,
    mine works great too.
  10. jimmythegent
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    jimmythegent Member

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    This phone gets a three outta five. Nuff said
  11. PereDroid
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    PereDroid Well-Known Member

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    Because for the 50th time YOUR PHONE IS BROKEN! For ****s sake, Jimmy, GET A REPLACEMENT. I don't have ANY of the problems you have.
    The VOL Rocker? As someone else already said WORKS FINE FOR ME. When I turn down the volume EVERYTHING goes silent.
    No problem moving my Yahoo App.
    I have no idea what "bloatware" you are talking about that is no longer accessible. Oh... maybe because I disabled most of it? Thank you Google.
    or maybe: YOUR PHONE IS BROKEN.
    And you can't blame "Spyware riddled app" on your phone. That's YOUR fault. ;)
    5 years of Android ownage I have not once downloaded any spyware.
    Now I am not a raving fan boi. I do have a few issues I could complain about.
    I give it a 4 out of 5.
    Things I don't like:
    The glass. No way is this Gorilla Glass. As I said before I took my keys to my first Droid1 MANY times to show people how scratch proof it was. Tried that once on this: scratch.
    The Stock software does have SLIGHT lag. Not unusable. Not "piss me off so muchable". But slight, yes.
    The Antennas take to long to switch between 4g and 3g. Not a big issue but annoying when I am playing Ingress.
    I don't like, as someone said, that Moto switched the SD Card storage to MTP instead of MSC. But it's better then no SD Card like the 3 phones that have replaced these. This will be the last Moto with SD Cards. And as a result my last Moto. I don't care if they make a phone that pours hot coffee out of the headphone jack.

    I think that's about it. My "likes" list is MUCH longer. ;)

    \\EDIT\\
    One more DISlike. Auto Brightness. Sucks. It's never quite bright enough for me in any situation so I have to leave it off.
    Probably an Android thing and not so much this phone though.
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  12. PereDroid
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    PereDroid Well-Known Member

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    I think I know what your volume issue might be.
    If you are in the Music app and lower the volume, the ringer will not be affected. This is a FEATURE. A pretty sweet feature actually.

    BUT if you are on the HOMESCREEN and VOL DOWN all the way it mutes EVERYTHING.
  13. bweN diorD
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    bweN diorD Well-Known Member

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    +1 to all that :)

    i wasnt happy with the auto bright either, i use this https://play.google.com/store/apps/details?id=com.vito.lux&hl=en
    it works much better and if you are in a situation where the screen isn't bright enough, you can set a "link" between the ambient light and what you want the brightness to be, and it will use it as a new reference. takes a few seconds to make a new link.
    i set 2-3 links and haven't had a problem since.
    its like auto bright but smarter.
  14. jimmythegent
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    jimmythegent Member

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    Ok. So if I bring my phone (with box and all that came with it) they will give me a brand spanking new in the box phone? And all I have to is go to google and it will restore my phone just like it was? Serious question. Or do I have to jump through hoops? Serious question. And Pere.. Your still a cantaloupe. You have the patience like I've never seen. Good guy you are.
  15. da2zoe
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    da2zoe DF Super Moderator Staff Member

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    Hey everyone...we all get frustrated at one point or another with our phones and gadgets, especially when we have no other recourse but to contact customer service. I have been on the receiving end of what I consider to actually be customer non-service. However, let's remember to keep our cool. We are here to support one another even when we feel frustrated, but nothing is ever accomplished with increasing levels of rants and the forum equivalent of yelling. Keep it cool everyone or this thread will be closed.
  16. PereDroid
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    PereDroid Well-Known Member

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    Hey da2zoe, I am pretty sure we are keeping our cool. Jimmy and I have an understanding. LOL He knows I am not really *****ing AT him. I am not. No worries. We aren't angry.

    And sadly Jimmy it isn't that easy.
    First off they won't give you a BRAND NEW one it will be a refurb. Second you can call them and they will just send it to you.
    If you store all your contacts in Gmail they WILL be restored. Your apps will be available to download but will not download automatically. The app data will not be restored (the level you are on in Angry Birds for example).
    Your text message will not be restored (yes, that is an enormous advantage Apple has over Android). Of course there is an app for that but I have yet to find one that works flawlessly.

    As you may recall my phone was messed up when I got it. I was issued a refurb. I used an app to restore my text messages but it sucked so I just wound up deleting them. These are Android shotcomings, not Moto's. (Although the new Samsungs have a built in app that transfers EVERYTHING to a new device. Bravo Sammy).

    Don't fear a refurb. Mine looked brand new. A refurb usually gets a new battery and screen and any other parts that need repaired.
    Personally I would return a phone again and again until I got one that worked (if, for example, your refurb has a problem). You have one year from purchase date to do this. After that you are stuck with it.
    I won't settle for issues with a, as you like to point out, a $600 device.
    There is no text message I need to keep that badly and I save any pic messages I want when I receive them (to my SD card, thank god for that).
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  17. da2zoe
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    da2zoe DF Super Moderator Staff Member

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    Good to hear! Thank you for your response...just looking out for everyone. This is a very large site and we don't know each member as well as we often do on sister forums dedicated to one device.

    Also very good advice. Jimmy, hope you get things worked out soon. I remember going through several refurbs with my Fascinate several years ago. Turns out it was actually a problem with the OTA that was sent out globally. Wow, that was a mess. And yes, don't settle as irritating as it can gets...unfortunately many have found it takes several calls to customer service. I'd like to know what kind of training those people get because most of the time their "technical" support is not helpful. They always go back to the good ole factory reset advice when that is not the issue and won't do any good anyway. If it didn't fix the problem after the first or second try, it's not going to do anything. Oiy. That's where these forums are super excellent because of so many experienced members that can help with "actual" guidance.
  18. PereDroid
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    PereDroid Well-Known Member

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    OK maybe it is Gorilla Glass but just not AS scratch proof as the older Droid was. My phone took a BAD BAD fall today. I was nervous to pick it up and look at the screen. It was fine. :D
  19. jimmythegent
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    jimmythegent Member

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    Thanks Pere. I guess I'll get a refurb. Just blows. Not as worried now getting a replacement. But Its like a song "don't fear the refurb" lol
  20. jfriend33
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    jfriend33 Member

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    Holy cow I've never seen someone so dissatisfied with a phone. When did you get this phone? You do realize it's almost a year old right?

    Luckily you have a carrier with the most inconsistent customer service in the biz. This will work out in your favor if you play your cards right.

    You need to take some initiative and go to a Verizon store, not some crappy authorized retailer either, a corporate store. You need to play around with all of the phones. Plan on spending at least an hour maybe two.

    I would make a list of the features you need and start comparing. Find the phone you like. The galaxy note 3 is coming out next month maybe that's what you need? Maybe play with the DROID MAXX.

    I was willing to sacrifice the camera quality on the Samsung, because the Motorola DROID RAZR MAXX takes better video, has a better radio for reception, a better build quality, and most importantly a battery that only needs charging every other day with heavy use.

    If Verizon won't assist you with changing devices, sell your phone on swappa. Find a replacement elsewhere. You should be able to change phones without extending your contract for at most two hundred dollars out of pocket. Good luck.
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