DROID RAZR MAXX HD DIED

Discussion in 'Android Tech Support' started by 05LEVY, Sep 25, 2014.

  1. 05LEVY

    05LEVY New Member

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    Current Phone Model:
    MOTOROLA DROID RAZR MAXX HD
    Hello, I'm new here.

    My Droid Maxx HD died, all I can see is the Motorola logo. Verizon already sent a replacement but I would like to know if it is possible yo retrieve my files before I send it back yo Verizon.

    I don't see any files if connected to computer via USB.

    Thank you!
     
  2. UrbanBounca

    UrbanBounca Rescue Squad
    Staff Member Rescue Squad Premium Member

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    If it won't power on to Android, then no, it's not possible to retrieve any files.
     
  3. 05LEVY

    05LEVY New Member

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    Current Phone Model:
    MOTOROLA DROID RAZR MAXX HD
    I can go to AP Fastboot screen:

    Device is LOCKED, Status Code: 0

    Battery OK

    What Device is LOCKED means?
     
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