Droid RAZR Corporate Sync issue

Discussion in 'New Member Introductions & Site Assistance' started by PauHana, May 17, 2012.

  1. PauHana
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    PauHana New Member

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    I have had a Verizon DROID RAZR MAXX since January '12, and it has been great. I work for a global company, and access to emails via the corporate sync was working well... until a week ago. All of a sudden the corporate sync server stopped pushing the emails to the device. Server verification results in "success", but a notification immediately pops up with a "connection error". Gmail, texts, phone and all apps appear to be working fine. We actualy did a factory reset, which did not fix the problem. I have had my company's internal IT, Verizon IT and a contract IT service tech trying to figure out what's going on. Everyone is stumped. Is anyone else having this problem? Any help would be awesome. Thanks
     
  2. smalltowngirl13
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    smalltowngirl13 DF Administrator Staff Member

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    Hello and welcome!

    Are you using the stock exchange / email app that came on the phone? Have you possibly considered trying a 3rd party app from the Market (Moxier. Touchdown, K9)?
     
  3. PauHana
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    PauHana New Member

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    I will pass the suggestion on. Thank you very much!
     
  4. JSM9872
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    JSM9872 DF Super Moderator Staff Member Premium Member

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    Welcome to Droid Forums!! Hopefully it get's all figured out and working in no time!!
     
  5. demotte
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    demotte New Member

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    Same Problem

    Everything was working fine had to change the password yesterday and verification results in a "success" and then instatnly have a connection error. Did you find a solution.
     
  6. PauHana
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    PauHana New Member

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    My company IT guy and a third party Verizon IT service worked together, and started thinking that there is a memory issue with Outlook and the way the exchange server pushes the emails to the droid. I'm not very computer literate, but I think I have that right. Because it was working fine, then just stopped, we did a factory reset (which was not necessary, and now I wish I hadn't done it...lost alot of apps and downloads) to start from scratch. The reset didn't make a difference, because I still got the connection error. So I looked at the amount of files in my mailbox by using Tools/Mailbox Cleanup. I finally figured out that I must archive as much data as possible to keep my total mailbox folder size below160-165,000 KB. My company limit is 300, but the Droid stops receiving emails well before I hit that. This is not a mailbox file size limit that was given to me by anyone, or written in any literature. It was "hit or miss" experimentation, that lead to me see that if/when I kept the mailbox (mostly inbox and sent) to a minimum, the droid would work, and I would not get the connection error. I started with the Inbox, and clicked on Size column, then got as many of the largest emails (by MB) filed and kept to a minimum. I get about 200 emails a day, so this needs to be done each day. I archive/vault into files, and once vaulted the emails don't count against my mail box limits. Hope that helps...
     
  7. SFGate
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    SFGate Guest

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    Welcome to the site. Thanks for posting the solution to your problem. DancingNexus
     
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