The first time I got the 2.2 update it failed, because I did not have it plugged in like I thought. I waited for the update to come through again and it it did not get as far as the first one and it had power the whole time. Moto said to do a factory reset, but it sticks on the M screen. I took it to the store and they started removing my apps thinking one of those was the problem. That did not work either. They tried to do a hard reset and it sticks as well. They then thought it was a sync issue with my account. It says sync error, but everything is synced. They finally gave up after three hours. It is a corporate phone, so they could not replace it. I am thinking the first failed download must have corrupted something. Ideas?