Droid Eris Randomly Restarting/Rebooting

Discussion in 'HTC Droid Eris' started by rcn5008, Dec 30, 2009.

  1. rcn5008
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    rcn5008 New Member

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    Hi guys,

    I just got my Droid Eris on December 26th. Overall, I've been pleased with the device but lately (as in the past 2 days), I have been getting a lot of random restarts of the device. They are not from doing any particular activity (like starting a particular application) or anything. I will just be browsing contacts or a webpage and the phone's screen will go to the HTC logo and reset. This is obviously a very large annoyance and I tried pulling the battery which unfortunately did not help. I'm to the point now where the phone resets at least 6-8 times a day.

    Lastly, I also tried uninstalling my applications which didn't help either.

    Should I be trying to get a new phone from verizon or do you guys believe this is a software issue? Also, what happens if I bring my Eris to Verizon and I can't get them to exchange it because it won't freeze at that particular time?

    Thanks in advance,

    Ryan
  2. sgm-co
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    sgm-co New Member

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    I'd get a new phone!
  3. LoneWolfArcher
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    LoneWolfArcher Well-Known Member

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    I've had mine since the 24th with no issues. I'd buck for a replacement. HTC can take yours, refurbish it and sell it as refurbed.
  4. Dallasguy7
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    Dallasguy7 New Member

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    Yeah, quickly go replace the phone!
  5. Bobby J
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    Bobby J New Member

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    Me too

    That happened to me a couple of weeks back. I just brought it to the tech department at the Verizon store, and asked them if they heard of that. They had a new phone in my hands before I could say boo.
  6. rcn5008
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    rcn5008 New Member

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    Wow guys thanks for the quick replies! I can tell I'm going to like this forum already.

    I will try to get a replacement either today or tomorrow and I'll let you know how it goes.
  7. rcn5008
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    rcn5008 New Member

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    I took my Eris back to Verizon yesterday and without any hesitation they gave me a new phone. I have had this one for a little over 24 hours and I haven't had any resets or reboots with mostly the same applications installed. Hopefully this stability continues and if it does, I will be thouroughly pleased with this phone.

    Thanks for the help and suggestions guys, I look forward to being a bigger part of these forums in the future.
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