Last week I contacted the Verizon hotline because all of my contacts were gone. I tried to do a backup however no contacts were restored. After a very long wait and a conversation with the Verizon representative we recovered MOST of the contacts to my phone. All of my contacts were still on my Verizon profile but they wouldn't all restore. I added the remaining contacts manually. This morning I woke up and was in the process of sending a text when I realized many of my contacts were gone again. Does anyone know what the heck is up with that?