Hi All, Thanks in advance for any helpful information you give me. It is greatly appreciated. My problem is that I sold my fully functional droid 3 to someone on ebay. He received it, gave me great feedback - that basically he was very happy with his purchase but now he has sent it back to me for a refund claiming that it keeps freezing up. I have my suspicions as he informed me that he has now preordered a razr (going from memory - but not an important detail). My guess is that he tried rooting the phone or installed a buggy app. I have not yet received it back but would love to get you expert thoughts on what I should check for when I get it back. I no longer have a Verizon account to activate the phone on.