Droid 2, high pitched/squeal noise. Verizon, NO HELP!!!

Discussion in 'Android General Discussions' started by bubs79, Nov 29, 2010.

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  1. bubs79
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    bubs79 New Member

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    I've been with Verizon for 8 yrs, never a problem they couldn't resolve. I got the Droid 2 in Oct 2010 and anyone I talked to no matter what carrier complained of a high pitched/squeal noise, loud. I only heard it once. I went to Verizon last week, they gave me a replacement phone. Not even a week later, same problem. I went back and spoke with a manager. I even printed off pages of the same complaints from other users. They said I had 3 options: Buy a different model, cancel my contract $350 or they'd send me my 3rd DROID. Looking for any advice or others that may have experienced this.
  2. bubs79
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    bubs79 New Member

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    I'm in the Cincinnati area if that helps
  3. UrbanBounca
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    UrbanBounca Rescue Squad Staff Member Rescue Squad Premium Member

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    I haven't experienced this problem, but I'm in Virginia. By using more than one phone, experiencing the same issue, is an indication that it's a network issue.
  4. harrellj
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    harrellj Active Member

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    I'm in the Cincinnati area on a D1 and having no problems (however, I don't talk that much on the phone either). Have you updated the PRLs (call *228, option 2)?
  5. dirtleg
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    dirtleg Member

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    I have the same problem with my D2. I can hear it on my end but noone has complained on their end. I almost think it has something to do with the voice privacy or noise cancellation microphones. No matter where in the country I am it comes and goes so I'm guessing it's a phone problem because even with full bars it occurs. I never heard it at all with my D1.
  6. billyidle
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    billyidle Member

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    When I use the voice privacy feature, I always get complaints of bad quality. Turn it off and see what people say
  7. ysitincoach
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    ysitincoach New Member

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    Here's VZW's answer to my same problem in the Akron area

    I've been having the same symptoms for a VZW BlackBerry Bold in the Akron area.

    Reported the problem first in July 2010, then in February 2011, and now in April...no solution.

    They insist it's not a device issue, but it's their network..."hear me now?"

    Here's their tech reply:

    "Here is a bit of background info on the Issue. We identified the root cause to an Software (CODEC) on the Switch, and the Manufacturer (Ericsson) delivered a correction in the software that was applied on the Serving Switch Akron2 on 2/27 ... From the marked calls it would seem that the software does not fix it completely .. "

    So, as of yet, they do not have a permanent fix.
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