droid 2 global dust in the screen

Discussion in 'Motorola Droid 2 Global' started by bigdad84, Dec 26, 2010.

  1. bigdad84
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    bigdad84 New Member

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    I have a droid 2 global and I got my first speck of dust under my screen and I've only had it for 3 days. I'm going to take it into verizon and see what they do. Will they give me a replacement phone because its a manufacturers defect? I carry it in my pocket all the time and I am guessing that this is the reason why the dust got in the screen so quickly. Is there any kind of case that will prevent this because just one little speck of dust in my screen bothers the heck out of me.
  2. dezymond
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    dezymond Tech Support Mod Staff Member Premium Member

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    the original droid is well known to have dust under the screen due to the ear speaker.

    i do recall some members replacing their units for the dust, but is it really worth replacing it for a CLNR?
  3. mwhartman
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    mwhartman Super Moderator/RS Premium Member

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    Moved to the D2G section
  4. K20turbo
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    K20turbo New Member

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    I remember the back in the days when my razr would always get dust in screen i hope this isnt an issue with the d2g. I can already see dust in the ear speaker within a month of usage.
  5. KZIWarrior
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    KZIWarrior Active Member

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    Dust under the screen is considered a Manufacturer Defect so yes you can replace it. Advice would be to go to a corporate store that will give you a 'new' phone and not a CLN pos. Given you've only had it a few days that shouldn't be an issue but you might have to go to a few stores (some may be low on stock after xmas week).
  6. Backnblack
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    Backnblack Premium Member Premium Member

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    If it's under 30 days old you will get a new device.
    Over 30 and it'll be a CLNR...
  7. elydoug
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    elydoug New Member

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    I had a Storm1 that had HUGE amounts of dust under the screen after the first couple of weeks. Couldn't even read some text when the sun hit it. Verizon store manager took over my case and said that dust under the screen is NOT a defect and will not be replaced. "Phones are not usually replaced for cosmetic (I know, but that is what they constantly called the problem) issues". Good luck...
  8. KZIWarrior
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    KZIWarrior Active Member

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    You had a douche store manager (that and if I recall that was a huge issue for that phone, so might have come down from corporate). As for the D2 (and most other phones) the screen is sealed so anything getting 'in' or 'under' the display is a defect in the fact the screen casing isn't/wasn't correctly sealed. I know the D1 had some issues with this when it was released and didn't hear of anyone being turned down for a replacement.
  9. elydoug
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    elydoug New Member

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    Good to hear. It was a big issue with me too. The tech told me that the Storm was a one piece screen and no dust could possibly get under it! I told him that the screen was a two piece glass/transflective(?) sandwich with very thin sticky tape around the edge to hold the two together (I eventually separated them myself and cleaned the dust but it always came back...). I am glad to hear that the D2G will be replaced if the dust gets too bad. I just got one for Christmas to replace my Storm 1 but the D2G crashed and I had to send it back already so I'm back to my dusty old Storm!
  10. KZIWarrior
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    KZIWarrior Active Member

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    Wow, that sucks. Thought the D2 was doing better. Well hopefully you're next unit will be good to go. Did you get the phone from VZW or a 3rd party? You may want to try taking it to a Corporate store next time to save the delay of shipping (hopefully there won't be a next time...). Good luck.
  11. evilp8ntballer7
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    evilp8ntballer7 New Member

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    well honestly being a tech and issuing CLNR phones is my job, I'd say that dust under the screen is probably not something it would get swapped out for, at least not here, its not that I would decide that but as far as other people go its not something serious enough, some canned air would proabably take care of it.
  12. KZIWarrior
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    KZIWarrior Active Member

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    Nice to see that VZW has loyal employees helping it go after AT&T's award of worse customer service:icon_ banana:
  13. evilp8ntballer7
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    evilp8ntballer7 New Member

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    haha well I have an iphone and work at verizon so what do you think about that.
  14. KZIWarrior
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    KZIWarrior Active Member

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    Ah, that explains it, anyone that thinks being told how they can or can't hold their phone to make a call is acceptable is obviously demented and probably a brainwashed minion out to ruin competitors :rofl3:
  15. elydoug
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    elydoug New Member

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    Thanks but if you had had any experience with the Storm dust problem, you would know that suggesting a "can of air" would be like asking me if I had tried restarting the device. It was definitely a manufacturing issue. I found a tutorial that showed how to remove the screen from the case, pry apart the two layers of glass, and wipe the dust out. Then press the two screens back together and re-assemble the phone. Warranty be gone! I'm really not a picky guy, there was a LOT of dust. I finally went with a Seidio 360 case that had an integrated screen protector and that held the dust at bay for a couple of months. Thats just water under the bridge, but I am glad that the same problem on the D2G will not be brushed aside like the Storm 1.
  16. KZIWarrior
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    KZIWarrior Active Member

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    Shouldn't be... just don't do to whatever store the dou*... I me iFan from above works at. For future reference keep in mind that customer service can very greatly from one store to the other. It's not uncommon at all to be told one thing at store A go 5 miles down the street and be told something different. Just try to make sure they don't 'note' anything on your account if you can (i.e. try to get a probable answer before they open a ticket).
  17. elydoug
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    elydoug New Member

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    I think thats the problem. I called first and was told that I had to take it to a store for evaluation. When I got to the store, the tech reviewed my account and noted that phone support did not replace my phone. I think that the Mgr. did not want to go against the decision of the other phone tech. (although the phone tech could not see how bad the problem really was). I'm a pretty non-confrontational guy so I didn't push it, but I really feel that I was taken advantage of by slightly arrogant employees. I sent a complaint to customer service, but was never contacted and that definitely is not the norm with VZW from what I read on the forums. I still like the company, but I learned not to call-in a warranty complaint rather take it to a factory store.
  18. KZIWarrior
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    KZIWarrior Active Member

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    Yeah, corporate stores are always the best answer but again, the right store. There should be at least one 'good' store in your area. Sadly I think VZW is jealous of AT&Ts ability to have such poor service and make so much money so they are taking ques from them (see iPhone nut above)... VZW service has gone downhill a LOT in the past year alone... I guess they figure now that they have the sales and revenue from Android devices along with their coverage they don't have to actually provide such good service (sadly they're probably right).

    At any rate take you time and find a good store with a manager you can trust. It will save you a LOT of time and money in the long run.
  19. tebower
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    tebower New Member

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    I have had a phone successfully replaced for dust. The store employees did give me a hard time about it, but they said I could have a "one-time courtesy" replacement for the dust. They did say that it was outside the scope of what the store considered a manufacturer defect, but that I could always call Moto and see what they said. Also, they said that if I carried it in my pocket with no case, I was actually personally responsible for causing the dust. Interestingly enough, my personal trend has been that every phone I ever used WITH a case ended up with dust under the screen, while those without a case tended to be free of dust. Hmm...
  20. KZIWarrior
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    KZIWarrior Active Member

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    Well it was a hit or miss thing with older phones, especially old LCDs (even the resistive screens) but almost all the capacitive screens are 'sealed' if not fixed to the top layer so any space or other path for dust to enter into the useable area is an obvious manufacturing defect. Odd that VZW is being an A&& about it... I've had several various devices (ereaders, phones, mp3 players) over the years replaced for this and never had resistance before.
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