droid 2 global dust in the screen

Discussion in 'Motorola Droid 2 Global' started by bigdad84, Dec 26, 2010.

  1. bigdad84

    bigdad84 New Member

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    I have a droid 2 global and I got my first speck of dust under my screen and I've only had it for 3 days. I'm going to take it into verizon and see what they do. Will they give me a replacement phone because its a manufacturers defect? I carry it in my pocket all the time and I am guessing that this is the reason why the dust got in the screen so quickly. Is there any kind of case that will prevent this because just one little speck of dust in my screen bothers the heck out of me.
     
  2. dezymond

    dezymond Tech Support Mod
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    the original droid is well known to have dust under the screen due to the ear speaker.

    i do recall some members replacing their units for the dust, but is it really worth replacing it for a CLNR?
     
  3. mwhartman

    mwhartman Super Moderator/RS
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    Moved to the D2G section
     
  4. K20turbo

    K20turbo Member

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    I remember the back in the days when my razr would always get dust in screen i hope this isnt an issue with the d2g. I can already see dust in the ear speaker within a month of usage.
     
  5. KZIWarrior

    KZIWarrior Silver Member

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    Dust under the screen is considered a Manufacturer Defect so yes you can replace it. Advice would be to go to a corporate store that will give you a 'new' phone and not a CLN pos. Given you've only had it a few days that shouldn't be an issue but you might have to go to a few stores (some may be low on stock after xmas week).
     
  6. Backnblack

    Backnblack Premium Member
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    If it's under 30 days old you will get a new device.
    Over 30 and it'll be a CLNR...
     
  7. elydoug

    elydoug New Member

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    I had a Storm1 that had HUGE amounts of dust under the screen after the first couple of weeks. Couldn't even read some text when the sun hit it. Verizon store manager took over my case and said that dust under the screen is NOT a defect and will not be replaced. "Phones are not usually replaced for cosmetic (I know, but that is what they constantly called the problem) issues". Good luck...
     
  8. KZIWarrior

    KZIWarrior Silver Member

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    You had a douche store manager (that and if I recall that was a huge issue for that phone, so might have come down from corporate). As for the D2 (and most other phones) the screen is sealed so anything getting 'in' or 'under' the display is a defect in the fact the screen casing isn't/wasn't correctly sealed. I know the D1 had some issues with this when it was released and didn't hear of anyone being turned down for a replacement.
     
  9. elydoug

    elydoug New Member

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    Good to hear. It was a big issue with me too. The tech told me that the Storm was a one piece screen and no dust could possibly get under it! I told him that the screen was a two piece glass/transflective(?) sandwich with very thin sticky tape around the edge to hold the two together (I eventually separated them myself and cleaned the dust but it always came back...). I am glad to hear that the D2G will be replaced if the dust gets too bad. I just got one for Christmas to replace my Storm 1 but the D2G crashed and I had to send it back already so I'm back to my dusty old Storm!
     
  10. KZIWarrior

    KZIWarrior Silver Member

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    Wow, that sucks. Thought the D2 was doing better. Well hopefully you're next unit will be good to go. Did you get the phone from VZW or a 3rd party? You may want to try taking it to a Corporate store next time to save the delay of shipping (hopefully there won't be a next time...). Good luck.
     
  11. evilp8ntballer7

    evilp8ntballer7 New Member

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    well honestly being a tech and issuing CLNR phones is my job, I'd say that dust under the screen is probably not something it would get swapped out for, at least not here, its not that I would decide that but as far as other people go its not something serious enough, some canned air would proabably take care of it.
     
  12. KZIWarrior

    KZIWarrior Silver Member

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    Nice to see that VZW has loyal employees helping it go after AT&T's award of worse customer service:icon_ banana:
     
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