Download problem

Discussion in 'Samsung Galaxy S4' started by Bluesman2008, Jun 5, 2015.

  1. Bluesman2008

    Bluesman2008 Active Member

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    This is a new problem. I got a notice of a couple of updates from the store and when I tried downloading them, I got this error. Any thoughts greatly appreciated. (This happened with all three updates).

    http://s10.postimg.org/q26eyfg1l/droid_error.png
     
  2. leeshor

    leeshor Gold Member

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    That looks like Google had a server issue. Seems it may have caused some other problems like Google Now not working temporarily as well.

    If not a Google server maybe your connection. Does everything else work OK?
     
  3. Bluesman2008

    Bluesman2008 Active Member

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    Yes. Everything else seems fine.
     
  4. Bluesman2008

    Bluesman2008 Active Member

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    Just tried downloading something else. Same error.
     
  5. Bluesman2008

    Bluesman2008 Active Member

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    Just tried downloading an app from my PC to my phone. No luck. I didn't get an error message but nothing happened. No download. *sigh*. It's always something.
     
  6. furbearingmammal

    furbearingmammal Super Moderator

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    Were you trying to download over wifi or carrier network?

    I'd try both, and if the error persists I'd try an airplane mode cycle, then a reboot.
     
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  7. leeshor

    leeshor Gold Member

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    Here's a suggestion from another forum that has worked, (though there are a few other things to try), remove your Google account, restart then add the account back.
     
  8. Bluesman2008

    Bluesman2008 Active Member

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    "Were you trying to download over wifi or carrier network?"

    Whenever I get notice that there are several upgrades available, I always use wifi.

    "Here's a suggestion from another forum that has worked, (though there are a few other things to try), remove your Google account, restart then add the account back."

    Do you mean delete my email account??
     
  9. leeshor

    leeshor Gold Member

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    Under settings accounts, the one that has your Google user name @gmail.com. Not your E-Mail account. This will not hurt or disrupt anything at all. It's the account the phone is set up with.
     
  10. Bluesman2008

    Bluesman2008 Active Member

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    "the one that has your Google user name @gmail.com. Not your E-Mail account"

    The one with my username @ gmail.com IS my email account. I'm confused here.
     
  11. leeshor

    leeshor Gold Member

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    I was trying to be sure you didn't remove the account IN your E-Mail client. Just some clarification.
     
  12. Bluesman2008

    Bluesman2008 Active Member

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    I deleted and added the account and tried again. Got an error "error retrieving information from server".

    Can anyone else download from the store or is it just me??