download manager infected

Discussion in 'Rescue Squad Help' started by yuzan, Oct 2, 2016.

  1. yuzan

    yuzan New Member

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    my android download manager is infected by malware. i can't disable it either. what should i do. there's some serious ads popping up everytime and it really pissing me off. can't play games peacefully! need a solution
     
  2. CJM

    CJM Super Moderator
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    Can you tell us what device & what version of Android you have? What were you doing going when this happened?

    Tapped from a Nexus 6
     
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  3. dezymond

    dezymond Tech Support Mod
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    Have you tried downloading and running an antivirus or malware scanner? Two recommended ones are Malwarebytes and AVG. Kaspersky is a good one for PCs, but not sure about their mobile app.

    Give those a shot and see if it helps or if it could result in anything.
     
  4. yuzan

    yuzan New Member

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    thanks for the re, i did install avg but not malwarebytes though. i scan and still the same result, no virus detected. btw, is factory resetting an option, idk if it really helps.
     
  5. GoCliffGo05

    GoCliffGo05 Super Moderator
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    Factory reset will get rid of any virus or malware on your phone but thatd be my last resort since it erases everything.

    Sent from my SM-N930V using Tapatalk
     
  6. yuzan

    yuzan New Member

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    sure, lenovo a850+ android v4.2.2.
    i think its becuz i download game apks from other websites. it did warn that the file may content viruses but i ignored. ahha
     
  7. yuzan

    yuzan New Member

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    yeah thought so, i'll use it as a last resort too. thanks