Don't return your phone to VZW by mistake - Verizon say's you won't get it back -

Discussion in 'General Discussions' started by DF Smod, Jan 18, 2011.

  1. Firewing

    Firewing Member

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    I am not saying it would be verizon's fault....but if I couldn't return the phone I would like it back, not for them to keep it and make me buy a brand new device because I was stupid.... It just seems like they could even make you pay to get it sent back but that is just a way to make a lot of money, it just seems wrong....

    Sent from where the mountains meet the desert
     
  2. hookbill

    hookbill Premium Member
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    First of all a car wouldn't be small claims unless it was a hoopty. And how would you "accidentally" return the car? Same thing for the phone it's bull and Verizon is looking out for it's policy.

    Hey I don't like the 15 day thing. But this is just common sense, nothing more.
     
  3. scoder

    scoder Member

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    How is it Verizon's fault if people don't read their contracts? Don't you think it's the consumer's fault for not looking over the terms and conditions in which they're agreeing to? I was a tech for Verizon and I've seen hundreds of people come in to the store and say "Well how was I supposed to know about that policy?" Well lady, you agreed to it when you were too lazy to read a few pages of important information and just signed away.

    I find it alarming and very sad that a majority of people feel entitled to special treatment ("Well can you just accept this return outside of 30 days as a courtesy? I didn't know about that policy") when the information they claim they weren't aware of was right in front of their faces at some point, yet they were too lazy or excited about their new device to skim through it.

    Firewing, how is this "not right"?

    Also, let me break down the contract thing. When you sign that contract, you are binding yourself to an agreement to use Verizon's service for the next 2 years. That's all. You are not binded to that specific model of phone or even the amount of minutes or texts you chose when the contract was signed, these things can be changed throughout the contract (although they will not subsidize another phone for you so you will pay full price for another model, and there are a few limitations to changing your plan multiple times in a month). The return policy not only lets you get reimbursed for the subsidized phone you purchased, but it voids your contract. But after those 14 days, that contract is set in stone and that phone cannot be returned. So imagine those 14 days ran up, and you decide to mail your phone back to Verizon because you don't want it anymore. First of all, who does this without first talking to a Customer Service Rep? "Oh, I don't like this phone/I dont want Verizon's service anymore, let me just ship back my phone because they will automatically assume that I want to return it and cancel my contract."
    No, anyone with half a brain would first speak with someone and get some instructions as to where to ship the phone back to and what to include, and the CSR would then notate the account to show that a phone would be coming back to the warehouse. This would be about the time when the customer would be told by the CSR that their contract is already past its 14-day grace period and they can not ship back their device.

    This is all common sense, isn't it?
     
    #15 scoder, Jan 18, 2011
    Last edited: Jan 18, 2011
  4. hookbill

    hookbill Premium Member
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    It's not wrong, it's a binding legal contract. People sign them all the time. Lease for an apartment, contracts with construction workers. If it's within the four walls of the contract it's legal and binding. The only way it wouldn't be is if it was illegal to do it. And this simply is not illegal.
     
  5. stumbleflyx

    stumbleflyx Member

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    In California state law has a 30 day return policy so I believe this will not affect Ca. customers

    Sent from my DROIDX using DroidForums App
     
  6. Firewing

    Firewing Member

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    You obviously didn't read the last post I made in this thread where I clarified that this would not be verizon's fault....

    Sent from where the mountains meet the desert
     
  7. Firewing

    Firewing Member

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    I am not saying it is illegal, I personally think it is morally wrong and whether in the contract or not it is just a way for verizon to make lots of money

    Sent from where the mountains meet the desert
     
  8. scoder

    scoder Member

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    I just updated my last post to address your second post.
    This is what I said:


    Also, let me break down the contract thing. When you sign that contract, you are binding yourself to an agreement to use Verizon's service for the next 2 years. That's all. You are not binded to that specific model of phone or even the amount of minutes or texts you chose when the contract was signed, these things can be changed throughout the contract (although they will not subsidize another phone for you so you will pay full price for another model, and there are a few limitations to changing your plan multiple times in a month). The return policy not only lets you get reimbursed for the subsidized phone you purchased, but it voids your contract. But after those 14 days, that contract is set in stone and that phone cannot be returned. So imagine those 14 days ran up, and you decide to mail your phone back to Verizon because you don't want it anymore. First of all, who does this without first talking to a Customer Service Rep? "Oh, I don't like this phone/I dont want Verizon's service anymore, let me just ship back my phone because they will automatically assume that I want to return it and cancel my contract."
    No, anyone with half a brain would first speak with someone and get some instructions as to where to ship the phone back to and what to include, and the CSR would normally then notate the account to show that a phone would be coming back to the warehouse. This would be about the time when the customer would be told by the CSR that their contract is already past its 14-day grace period and they can not ship back their device.

    This is all common sense, isn't it?
     
    #20 scoder, Jan 18, 2011
    Last edited: Jan 18, 2011
  9. Liderc

    Liderc Silver Member

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    Hook, are you admitting you watch Judge Judy? =x

    And supporting verizon for a morally faulty return policy?

    Worrying
     
  10. Firewing

    Firewing Member

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    And I am not saying this is me, but a lot of people don't have common sense, our read the fine print in the contract(that is usually hidden, or not easy to find)...yeah they should have but a lot don't,not defending them just saying that imo it is wrong, not illegal just wrong.....

    Sent from where the mountains meet the desert
     
  11. cpjr

    cpjr Senior Member

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    I believe part of the point of this policy is this....

    Verizon is saying returning your phone after the 14 day policy is up is saying you want to cancel the contract, and since there is a $350 ETF for doing so they will keep the phone as an attempt to collect payment. The phone being less money than e ETF anyways.

    That's what I'm getting out of it.
     
  12. hookbill

    hookbill Premium Member
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    I TiVo her show and The Peoples Court. When repeats come on I throw in Judge Mathis.

    Everybody has to have a vice. I also admit to watching TNA Wrestling too.:D

    But to stay on topic, I don't see anything morally wrong with this. If you sign the contract and don't read it, and I know lots of people will do that then your out of luck.

    Fortunately we have people like TP who brings this controversial matter to the Forum and then bails out without saying a word.;)
     
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