Don't return your phone to VZW by mistake - Verizon say's you won't get it back -

Discussion in 'Android General Discussions' started by DF Smod, Jan 18, 2011.

  1. DF Smod
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    DF Smod New Member

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    According to Verizon Wireless and their newly updated Return Policy if you return a device, even by mistake after the 14 day return period, not only will they not refund your money but they are keeping your device too - check the last paragraph and click the link for the full policy updated 1/16/2011


    [​IMG]


    Full Link - Verizon Wireless Return Policy



    thanks to zSwashbuckler over at Android Forum - Android Phone Forum for the find
  2. Firewing
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    Firewing New Member

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    That is completely insane...completely

    Sent from where the mountains meet the desert
  3. hookbill
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    hookbill Premium Member Premium Member

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    Well of course they are going to have that in there. Anyone can say it was a mistake.

    And they are right. Who "accidentally" returns their phone?
  4. cpjr
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    cpjr New Member

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    On paper or not, they won't be able to get away with that.

    EDIT: after re-reading it a few times it makes more sense.
    Last edited: Jan 18, 2011
  5. hookbill
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    hookbill Premium Member Premium Member

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    Of course they will get away with it. Nobody returns their phone by mistake. For crying out loud, a little common sense here.
  6. cpjr
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    cpjr New Member

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    Muh, I just edited my op, after re-reading it makes sense.
  7. Firewing
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    Firewing New Member

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    And what if I return my phone without reading the whole contact only to find out that I can't get it back and I have to pay full price? I know everyone should read their contracts but I am sure some don't, I don't think it is fair to keep the device, it isn't right

    Sent from where the mountains meet the desert
  8. cpjr
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    cpjr New Member

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    So it would be Verizons fault you didn't read the contract.

    If that was the case EVERYONE could play the "I didn't read" card and a contract would be useless.
  9. hookbill
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    hookbill Premium Member Premium Member

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    Well, that's not going to happen to you. You know all about it now. :)

    When you sign a contract it's a legal binding agreement. I watch Judge Judy all the time, there is no getting out of it.;) Not in her court, or The Peoples Cour or even Judge Mathis' court. And no attorney will take it because it's small claims.
  10. cpjr
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    cpjr New Member

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    I bet you could get away with it by using the Wooky defense.

    PS- South Park reference, j/k
  11. UrbanBounca
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    UrbanBounca Premium Member Rescue Squad Premium Member

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    That's like selling a car, but keeping both the money and the car. Common sense or not, this wouldn't hold up in court.
  12. cpjr
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    cpjr New Member

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    No your not reading the agreement correctly. Yes that's what it sounds like, but that's not the case.
  13. Firewing
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    Firewing New Member

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    I am not saying it would be verizon's fault....but if I couldn't return the phone I would like it back, not for them to keep it and make me buy a brand new device because I was stupid.... It just seems like they could even make you pay to get it sent back but that is just a way to make a lot of money, it just seems wrong....

    Sent from where the mountains meet the desert
  14. hookbill
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    hookbill Premium Member Premium Member

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    First of all a car wouldn't be small claims unless it was a hoopty. And how would you "accidentally" return the car? Same thing for the phone it's bull and Verizon is looking out for it's policy.

    Hey I don't like the 15 day thing. But this is just common sense, nothing more.
  15. scoder
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    scoder New Member

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    How is it Verizon's fault if people don't read their contracts? Don't you think it's the consumer's fault for not looking over the terms and conditions in which they're agreeing to? I was a tech for Verizon and I've seen hundreds of people come in to the store and say "Well how was I supposed to know about that policy?" Well lady, you agreed to it when you were too lazy to read a few pages of important information and just signed away.

    I find it alarming and very sad that a majority of people feel entitled to special treatment ("Well can you just accept this return outside of 30 days as a courtesy? I didn't know about that policy") when the information they claim they weren't aware of was right in front of their faces at some point, yet they were too lazy or excited about their new device to skim through it.

    Firewing, how is this "not right"?

    Also, let me break down the contract thing. When you sign that contract, you are binding yourself to an agreement to use Verizon's service for the next 2 years. That's all. You are not binded to that specific model of phone or even the amount of minutes or texts you chose when the contract was signed, these things can be changed throughout the contract (although they will not subsidize another phone for you so you will pay full price for another model, and there are a few limitations to changing your plan multiple times in a month). The return policy not only lets you get reimbursed for the subsidized phone you purchased, but it voids your contract. But after those 14 days, that contract is set in stone and that phone cannot be returned. So imagine those 14 days ran up, and you decide to mail your phone back to Verizon because you don't want it anymore. First of all, who does this without first talking to a Customer Service Rep? "Oh, I don't like this phone/I dont want Verizon's service anymore, let me just ship back my phone because they will automatically assume that I want to return it and cancel my contract."
    No, anyone with half a brain would first speak with someone and get some instructions as to where to ship the phone back to and what to include, and the CSR would then notate the account to show that a phone would be coming back to the warehouse. This would be about the time when the customer would be told by the CSR that their contract is already past its 14-day grace period and they can not ship back their device.

    This is all common sense, isn't it?
    Last edited: Jan 18, 2011
  16. hookbill
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    hookbill Premium Member Premium Member

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    It's not wrong, it's a binding legal contract. People sign them all the time. Lease for an apartment, contracts with construction workers. If it's within the four walls of the contract it's legal and binding. The only way it wouldn't be is if it was illegal to do it. And this simply is not illegal.
  17. stumbleflyx
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    stumbleflyx New Member

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    In California state law has a 30 day return policy so I believe this will not affect Ca. customers

    Sent from my DROIDX using DroidForums App
  18. Firewing
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    Firewing New Member

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    You obviously didn't read the last post I made in this thread where I clarified that this would not be verizon's fault....

    Sent from where the mountains meet the desert
  19. Firewing
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    Firewing New Member

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    I am not saying it is illegal, I personally think it is morally wrong and whether in the contract or not it is just a way for verizon to make lots of money

    Sent from where the mountains meet the desert
  20. scoder
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    scoder New Member

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    I just updated my last post to address your second post.
    This is what I said:


    Also, let me break down the contract thing. When you sign that contract, you are binding yourself to an agreement to use Verizon's service for the next 2 years. That's all. You are not binded to that specific model of phone or even the amount of minutes or texts you chose when the contract was signed, these things can be changed throughout the contract (although they will not subsidize another phone for you so you will pay full price for another model, and there are a few limitations to changing your plan multiple times in a month). The return policy not only lets you get reimbursed for the subsidized phone you purchased, but it voids your contract. But after those 14 days, that contract is set in stone and that phone cannot be returned. So imagine those 14 days ran up, and you decide to mail your phone back to Verizon because you don't want it anymore. First of all, who does this without first talking to a Customer Service Rep? "Oh, I don't like this phone/I dont want Verizon's service anymore, let me just ship back my phone because they will automatically assume that I want to return it and cancel my contract."
    No, anyone with half a brain would first speak with someone and get some instructions as to where to ship the phone back to and what to include, and the CSR would normally then notate the account to show that a phone would be coming back to the warehouse. This would be about the time when the customer would be told by the CSR that their contract is already past its 14-day grace period and they can not ship back their device.

    This is all common sense, isn't it?
    Last edited: Jan 18, 2011
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