My Razr recently froze this weekend and with customer service closed and my only nearby verizon store with techs was closed, I attempted to remove the battery to restart the phone. I successfully removed the back cover with no problem and pulled the "remove battery" tab to remove the battery. I was unaware that the battery had a ribbon attaching it to the phone with two screws and busted the ribbon. I called verizon to send me a replacement battery and I was told that the phone was not to be opened and that voided the warranty. I explained that I was not notified that the phone was not to be opened. I went to the local store and was told that all tech were let go. The employee continued to tell me that the phone was just like an iphone and was not to be opened. I explained to him that I do not own an iphone and do not know how it operates. I also told him how was I supposed to handle the situation of the frozen phone without removing the battery and he was clueless and continues to tell me that I destroyed the phone and needed to pay full price for a new phone because is was not under warranty because of the broken ribbon. I explained that I was not told that I would void warranty if the phone was opened. The CSR on the phone was unhelpful and the employee at the store was rude and unhelpful now I am out of a phone and paying for a service I am unable to use because of a faulty phone and system.