Hard Reset Reason for hard reset - why restore the problem? Hard reset often cures the DNA App blues - fixed my GPS Result = super clean DNA - Note this will wipe all your data off the phone - Backup DNA data 1st!!!!! - Settings - Battery - uncheck fastboot - Settings - Backup & Reset - uncheck - "Backup My Settings" - Settings - Backup & Reset - uncheck - "Automatic restore" - Now hit "Reset" Apps - Disable Verizon Bloatware - do this app by app - Settings - Apps - All - Press on each Verizon bloatware app you don't want) - Uncheck - Notification | Disable | Clear Data To Clear Memory - Settings - Battery - fastboot unchecked - Power OFF DNA - Power ON If Video / Audio seem out of sync - Use MXPlayer Video Player with the SW Decoder (software) setting ***** MP4s Look Great on Your DNA DVD Catalyst settings that make dynamic video w/o stressing the DNA CPU - you can also use Handbrake - mpeg4_iPod converter ***** - video bitrate 1000 ***** - audio 160 kbps ***** - 30 fps ***** Have Fun!!!! This phone is dynamite!!!!!!!!