Diplay is not turning off and automatically locking

Discussion in 'Samsung Galaxy S4' started by don_813, Jun 13, 2013.

  1. don_813

    don_813 Member

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    My mom's galaxy s4 does not automatically turn off the display and lock itself after a couple minutes.

    I have the screen timeout at 30 seconds but is there another setting that i need to change?

    Is there a possible app that she installed that's not letting the screen turn itself off? I'm worried about the pixels burning out or battery comsumption, etc.
     
  2. leeshor

    leeshor Gold Member

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    There are several apps that would keep it awake but that doesn't really sound like the problem. Has she tried a power down and back up?
     
  3. Sydman

    Sydman Premium Member
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  4. jntdroid

    jntdroid Super Moderator
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    Also make sure that setting under Smart Stay is disabled.
     
  5. don_813

    don_813 Member

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    Update: so it only happens while its charging. When i compare my dad's and my s4 with her's, ours will automatically time out
     
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