Did Google drop the ball?

Discussion in 'Android General Discussions' started by Nedaroth, Jan 9, 2010.

  1. Nedaroth
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    Nedaroth New Member

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    What a nightmare going on for support for their new phone, i hope they get there act together before they give andriod a bad name!! :motdroidvert:
  2. NickWgnr
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    NickWgnr New Member

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    Article? Story? Anything...?




    Wagner :motdroidvert:
  3. Caindris
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    Caindris New Member

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    ???? am I missing something here?
  4. Vulcan1600
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    Vulcan1600 DF Super Moderator Staff Member Premium Member

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    WTF? Splain Lucy.
  5. Echo3
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    Echo3 New Member

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    Some forums on the Nexus One, users have been complaining it freezes up a lot, the battery sucks, and the screen isn't as crisp as they thought it was. One member from one forum said the Droid's screen looks better than his Nexus One.
  6. Nedaroth
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    Nedaroth New Member

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    I will get link hold on, seems if you bought N1 from google the only support from them is through email with a couple day turn around and as for T-Mobile their service people say they have nothing from google as far as how to support the phone. T- mobile service dept telling customers to call HTC for help, and HTC sending them back to t-mobile.

    I hope this is all bs, i will be back with link.
  7. aristo1963
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    aristo1963 New Member

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    :icon_eek: Well we tried to tell them to keep the best one...DROID DOES!!:icon_ devil:
  8. thesandman51
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    thesandman51 New Member

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    Looks like the way they're distributing this thing is terrible after all. I was wondering how it would work and now I know...it doesn't.
  9. Domestic violence
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    Domestic violence Member

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    im VERY happy with my Droid... and i have NO desire for the N1, at all
  10. Nedaroth
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    Nedaroth New Member

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  11. Droids
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    Droids New Member

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    yeah, growing pains. Google bit off a large chunk to deal with but it'll settle down over the next couple of weeks. Is email the only support option via Google or Tmobile on the N1, no phone support at all?
  12. Nedaroth
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    Nedaroth New Member

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    I guess with direct sale from google you get FAQ and email, and T-mobile has nothing to reference to address problems.
  13. thesandman51
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    thesandman51 New Member

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    It is fairly new, so I'm sure the T-Mobile people will be briefed on it, but I still don't think the support will ever be what it is for the Droid.
  14. iPirate
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    iPirate New Member

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    I knew this would happen... just like what happened with Apple.
  15. Edmvr6
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    Edmvr6 New Member

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    Im happy with my Droid.. aint going anywhere
  16. spazma7ik
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    spazma7ik New Member

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    Also, apparently the antennae in the phone is faulty and is causing very spotty 3G service and the Wi-Fi is practically broken. Yikes.
  17. shademar
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    shademar New Member

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    I've been curious to see how the direct distribution model would work as well. I wouldn't go so far as to call anything a 'deluge' but skimming various forums, it seems that those who are having problems (which is only a small percentage) are encountering some, ah, kinks in the way that non-centralized CS works.

    Specifically, those having 3G issues are being told by T-mobile that it's HTC's hardware at fault, and by HTC that it's T-mob's network. There also seems to be some confusion regarding insurance, with some people emphatically saying that T-mob offered them insurance and others emphatically saying that insurance claims for the N1 wouldn't be honored.

    The fact that no single entity is responsible for you having a functional phone does seem like it could cause systematic problems (I say this as someone who had to replace my droid and was very happy to be able to just call 611 to do so.) I honestly wonder what the VZW distribution model will look like, and hopefully they'll get a clear CS hierarchy established soon.
  18. Echo3
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    Echo3 New Member

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    Better yet, hoping The N1 for Verizon won't be having the issues T-Mo customers are having.
  19. Nedaroth
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    Nedaroth New Member

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    Verizon FTW.:icon_ banana:
  20. Bucknell2013
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    Bucknell2013 New Member

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    Oh I'm sorry, am I supposed to care about the N1? My Verizon Droid is working great--It's a fabulous phone, really! :)

    But seriously, I'm not surprised to hear this. With a new model like this, there were bound to be some errors. I only hope that they find some way to smooth out the kinks of this dilemma. You would think that some protocol would've been laid out and explained to T-Mobile customer support for this...You would think.

    Well, all I can say to N1 early adopters is: Good Luck!