I take my phone to Verizon because of the poor battery life and the clown tells me he changed the battery. I get the phone and I had previously maked my battery so I would know when he lied to me. All they did was install Android task killer I guess to improve the llife. I confront the clown and his only answer was I thought I changed it. When asked who installed the app he said itr was on it already which is yet another lie. Looks like the integrity of Big Red's employees is just same as other phone carriers. WEAK!