Dead pixel on my phone. How common is this?

Discussion in 'Droid RAZR MAXX' started by GSdub510, Jun 1, 2012.

  1. GSdub510
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    GSdub510 New Member

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    I have had my phone for a little over a week and noticed a small, dead blue pixel. It can be pretty distracting when there's a gray or black background and when viewing videos.

    I got the $8 a month insurance and I know you can return the device within the first two weeks. But would I get a new phone or a refurbished one? And if this is common, is it even worth going to Verizon over this?
  2. CaptainSS
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    CaptainSS New Member

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    I wouldn't say it is common. First 14 days is a New phone.
  3. 94lt1
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    94lt1 DF Super Moderator Staff Member Premium Member

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    There are apps that can sometimes fix a stuck pixel. Just do a search in the play store for pixel fix. And as said before, within 14 days, you get a new phone. And its not very common :)

    DROID RAZR MAXXIMIZED!!!! PREPARE TO BE VANQUISHED!!!
  4. GSdub510
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    GSdub510 New Member

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    I have tried apps but none have worked thus far. I wonder if a dead pixel is a good enough reason for Verizon to give you a new phone though.
  5. 94lt1
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    94lt1 DF Super Moderator Staff Member Premium Member

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    Verizon will definitely hand you a new phone for a bad pixel.

    So definitely go get it swapped

    DROID RAZR MAXXIMIZED!!!! PREPARE TO BE VANQUISHED!!!
  6. CaptainSS
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    Zero doubt of that.
  7. GSdub510
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    GSdub510 New Member

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    I looked at the receipt and there's a $30 stocking fee. As if the $30 upgrade fee wasn't enough -___- will Verizon just give me a new phone though or mail it to me? They had to mail me a new Fascinate last year and that took about a week.. i'll need my phone this weekend
  8. CaptainSS
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    Go to the store. New phone. No Fee unless you are switching make/model phone.
  9. GSdub510
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    GSdub510 New Member

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    My girl thinks I have OCD now lol... it's extremely small and in broad daylight or a well lit room you can't see it... only in the dark with a gray or black background. Think I might live with it and from the scope of it, doesn't look like Verizon would give me a new Maxx because they probably wouldn't see it unless I put their face a couple inches close to the screen lol
  10. CaptainSS
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    Your decision (obviously) BUT, that is a $600 piece of equipment. I don't think Motorola, Verizon, or You would want it defective from week one.
    People abuse the return policy - this is not IMO.
  11. GSdub510
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    GSdub510 New Member

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    If it gets worse or more distracting I'll definitely take it in, I have until the 6th. Good to know I had the assurance of getting a new one though. Thanks.
  12. FoxKat
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    FoxKat DF Super Moderator Staff Member Premium Member

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    100% agree!

    Sent from my DROID RAZR MAXX using Xparent ICS Tapatalk 2 with Google voice to text translation. Please excuse any minor spelling, punctuation, capitalization or grammatical errors.
  13. 94lt1
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    94lt1 DF Super Moderator Staff Member Premium Member

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    I would definitely take it in. For a 600$ device, it had better work right, and a dead pixel doesn't qualify as working right in my book :D

    DROID RAZR MAXXIMIZED!!!! PREPARE TO BE VANQUISHED!!!
  14. Sparkimus
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    Sparkimus New Member

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    I have a stuck green pixel on mine as well. It took me a week to notice it so I'm not too concerned about it. It bothers the heck out of me but other than that my RAZR has been excellent, so I don't feel like playing roulette with CLNR's that may have worse issues.

    Sent from my DROID RAZR using Tapatalk 2
  15. 94lt1
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    94lt1 DF Super Moderator Staff Member Premium Member

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    Yeah, CLNRoulette isn't a game I like either

    DROID RAZR MAXXIMIZED!!!! PREPARE TO BE VANQUISHED!!!
  16. GSdub510
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    GSdub510 New Member

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    so if i go within the next few days will i get a certified like new device? or a NEW one?

    i think if you guys saw this small blue pixel you would laugh. it's microscopic but sometimes it flashes weird and against darker shades it can get kind of annoying...but those I have shown either can't see it (for the most part) or think i'm insane :p
  17. CaptainSS
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    NO. First 14 days NEW PHONE No Fee. I wouldn't trade after 14 days either. Never had a CLNP worth a crap and I had many.
    .
  18. GSdub510
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    GSdub510 New Member

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    okay i'll go sometime before the 6th. i have tried running a couple pixel fixer apps but they haven't yielded any results...will try a couple more days to see if it works. hope they also got some of those bionic lapdocks!
  19. 94lt1
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    94lt1 DF Super Moderator Staff Member Premium Member

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    Yeah for future reference, until vzw changes it again... any defect in the first 14 days is replaced with a new device, after that its a CLNR, unless it's an assurion insurance claim. Those are new devices too. :)

    DROID RAZR MAXXIMIZED!!!! PREPARE TO BE VANQUISHED!!!
  20. GSdub510
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    GSdub510 New Member

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    when my screen is black it also shows dark spots all over the screen...you can see it when you're in a dark room and the screen is on, but is black. there are black blotches everywhere....do any of you guys have this as well?
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