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Data Roaming Keeps Turning Off

Discussion in 'Motorola Droid 3' started by blackwolf, Jul 13, 2011.

  1. blackwolf
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    blackwolf New Member

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    I live in an area that does not have native Verizon coverage, so I have to have Data Roaming turned on to get emails/etc. This is how I have used my Droid 1 for almost 2 years now and I have had zero problems no matter what rom (custom or OEM) I was running.

    Today I got my Droid 3. I had it delivered to my work which is in a native Verizon network. I got it activated and all was good. Once I transitioned from the Verizon network to the partner network, however, my data roaming turned itself off. Every time I turn it on, it turns itself back off within a minute or two. This is REALLY annoying!

    Does anyone have any ideas?
  2. blackwolf
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    blackwolf New Member

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    I know I'm not the only person having this issue. I found a few others in a basic Google search.

    Am I really the only one on this forum though?
  3. dazoe
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    dazoe New Member

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    Same thing happens to me. calling VZW as I type.
  4. Venom51
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    Venom51 New Member

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    Look under settings -> Battery and Data Manager -> Data Delivery -> Put a check on "Connect to data services when roaming"
  5. dazoe
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    dazoe New Member

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    He knows where to find it, he's saying its turning its self off...

    Update: after talking to verizon and being on hold multiple times one of thoes times was so the rep could call motorola they have no idea why its happening. They sent me a new phone which I doubt fixes the issue. But promisied to call me to follow up. As soon as I get the new phone and it happends again I'll give them a call to figure it out.

    I'll keep you posted.
    Sent from my DROID3 using DroidForums
  6. blackwolf
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    blackwolf New Member

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    Exactly


    I also doubt a new phone will fix the issue. I look forward to your update. Thank you.
  7. Venom51
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    Venom51 New Member

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    Any chance you are using the task manager to kill something the data roaming service needs?
  8. neonerz
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    neonerz New Member

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    It seems VZ and Motorola have no clue about this phone. I've been on the phone with one of them almost every day since I got the thing. No one I've talked to has been trained on the phone, most of them have never even touched it.
  9. blackwolf
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    blackwolf New Member

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    In my experience (with GB roms on my D1) and from what I have read, task killers are no longer needed in GB... So I have not installed one. I wish it were that simple, but it seems to be related to when it loses signal. Every time it does that, it turns off the data roaming.
  10. Venom51
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    Venom51 New Member

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    Motorla thought it would be a good idea to include one they wrote. Totally not needed but was just a thought.
  11. blackwolf
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    blackwolf New Member

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    Good point... it would be pretty ironic if their own task killer was the issue.
  12. blackwolf
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    blackwolf New Member

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    Did you get that new phone yet dazoe?
  13. dazoe
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    dazoe New Member

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    I have got the replacement phone but wont be 'out in the sticks' for a few days.

    Sent from my DROID3 using DroidForums
  14. dazoe
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    dazoe New Member

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    I managed to recreate the problem on my new new D3, either loss of service in an extended network area or 2 mins or so in what seems like a select few extended network areas and the data roaming would turn its self off. I say select few because in some extended network areas data worked great. So I think its a software bug, might be intentional on verizon's part.

    Sent from my DROID3 using DroidForums
  15. blackwolf
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    blackwolf New Member

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    Sounds exactly like what I am seeing. Thanks for the update!
  16. tureal
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    tureal New Member

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    Just got my d3. Has same issues
  17. sargenthp
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    sargenthp New Member

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    Yep... Same issue here. I thought I was going crazy because I knew I turned on data roaming when I first got my phone. Over the weekend I was out of town and it kept turning off. :icon_evil:
  18. mavky
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    mavky New Member

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    I have the exact same issue and it's very annoying since I receive alert type Emails from work 24x7.
  19. CHIGGER
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    CHIGGER New Member

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    Finally some success at getting someone to admit to a problem!!!! This is the response from Motorola, maybe if more people call them they will hurry up with the update.

    Thank you for reaching out to Motorola.
    We apologize for all the inconvenience and appreciate your patience. The Support Engineers have been made aware of the issue with the "Data Roaming" feature of the phone; and there are currently working on a possible resolution for a future update. You will need to manually change the roaming option back until fix is available. The Support Engineers have not provided an ETA on when this will be available
  20. blackwolf
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    blackwolf New Member

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    That is something at least!
    What number did you call?
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