Customers lose confidence in Samsung after Galaxy Note 7 recall

Discussion in 'Samsung Galaxy Note 7' started by Allen_Jolynn0, Sep 24, 2016.

  1. da2zoe

    da2zoe Active Member

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    I've wanted a Note for long time (the S5 was my previous) and couldn't be happier with this incredible device! Waited a long time for the next Note and was hooked within 30 seconds after seeing it in the store. I've been a Sammy owner since the Fascinate and can't imagine having any other brand. The recall is an unfortunate situation especially after waiting 2 years. But like others have said, the company stand behind its products. I didn't even question whether I wanted another Note 7.

    I bought mine from our local VZW store. I got timely email and text notifications from both Verizon and Samsung about battery issue. When the store got the replacements, I simply went in and traded it and was out the door. I did have to go back to get the $25 credit offer...but that was laziness on the part of the worker not a problem connected to recall.

    And I think the system update that changes the color of the battery icon was a good move to indicate whether your device is a pre- or post-recall.
    Still waiting on the Gear Fit but I was slow putting in my claim.

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  2. thc1967

    thc1967 Active Member

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    Consumers are stupid. I read an article saying that of the initial 35 cases, 27 were fraudulent or not actually the Note 7 battery exploding. That's 8 in 2.5 million odds. You're more likely to choke to death on your next meal than have a pre-exchange battery explode on you.

    But, media and consumers being what they are, Sammy now has a bad rep. It's dumb.

    I'm sticking with Samsung. I loved my first Note 7. I'm irritated with this second one only because I was forced to set up a phone a second time.

    We'll see who has what in 1-2 years when it's time for a new phone, but it damn sure won't be Apple and I'm betting it will be another Note.
     
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  3. da2zoe

    da2zoe Active Member

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    Interesting notes on the topic of the replacement process.

    The lady who helped me at our Verizon store commented that they are keeping a special area in their stock room to "store" all the traded devices for a while because of the fire hazard issue. Airlines don't want them onboard and even some ground companies don't want the risk during transport. She said their store had not been given a return shipping method yet and until that time they will continue to stack them up.

    As I said ealier, the process was quick and straight forward. But wanted to add that I had to wait a while because the whole store was full of customers doing the very same thing I was. Sales rep said they were busier with sales and exchanges of the Note 7 than sales of the newly released iPhone 7.

    One guy was concerned about Samsung taking it back because his was working fine but he had scratched the screen. When the rep told him Samsung would take any initial N7 regardless of it's condition, he went outside and dropped it on the sidewalk for a personal drop test. Took 4 tries before it broke the screen.
     
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  4. ticketbabe

    ticketbabe New Member

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    I've been a fan of Samsung since the release of the Note series. I used the Note 10 & Note 3, now Note 7. I love them all way better than any Moto, LG or other phones owned in the past. Samsung support has been great, quality of the phone has been great, ease of use, timely system upgrades & everything else about the product has made me happy. Current problems have not soured me on Samsung. My Note 7 replacement has been flawless & worry-free..love it!!!! I simply never charge while asleep with any cellphone. Flying has been worrisome, but they simply announce for all Note 7 owners to power off & not charge while in flight. :)

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  5. 94lt1

    94lt1 Super Moderator
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    While consumers act as sheep. They follow whatever flow there is, Samsung has been taking motos old approach. Flooding the market with lots of phones .4 or more per year..they just released the 7 and the 8 will be out right after Christmas..if not being teased during. That's a good way to saturate..but also a good way to tons of phones out there collecting dust ...

    This battery thing is definitely bad PR. But I think they'll walk away ..not unscathed but with a lesson learned and perhaps ..but probably not... something learned. Other than disaster repair on the fly lol

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  6. sam_gordon

    sam_gordon New Member

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    I'd love to find that article. I understand why Samsung would be recalling the N7, but you'd think they'd include the tidbit that 27 of the initial 35 were false claims.

    We're now up to 5 of the replacement versions supposedly overheating. I, as a new Samsung phone customer, think we are owed an explanation of what problem was found and what the fix was. Even if it's "QC standards at 'x' factory were not up to spec. The replacement phones were all made in 'y'." Have the phones not been used "correctly" or suffered other damages? Charged w/3rd party chargers, etc.

    I usually wait at least 6 months before investing in new tech, but was due for a new phone and the company was paying, so I got a N7. I will say I LOVE the phone. I'm getting used to the Edge, like the stylus, and the camera takes great pictures. That being said, I'd be lying if I said I'm not a little hesitant to hand the phone over to my 10yo daughter (to play with). *IF* something did happen, and I readily agree the odds are against it, I don't know if I could live with myself.

    ETA: found the (an) article about the bogus claims. Samsung says it dealt with 26 false reports of the Note 7 catching fire
     
    #18 sam_gordon, Oct 10, 2016
    Last edited: Oct 10, 2016
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  7. Moulton

    Moulton Senior Member

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    I'm tapping out. I stuck with the Note 7 after the 1st recall but now I'm done. I'll be back next year if there is even a Note 8. Going with a Pixel XL 128 and maybe iPhone 7+.
     
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  8. droidprincess

    droidprincess Super Moderator
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    I'm out also.... just not sure where I'm going yet...

    From The Sexy Note 7♡
     
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  9. Moulton

    Moulton Senior Member

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    I have the iPhone 7+ in my hands right now. It's not as bad as I thought. Now I'm looking into getting a Nike Apple watch. I would've never ever ever thought I'd do this...ever.
     
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  10. thc1967

    thc1967 Active Member

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    I'm giving my Note 7 back only if there's a threat of permanent shutdown, and even then if there's a way to root it to avoid that, I'm likely to keep it.
     
  11. TisMyDroid

    TisMyDroid Super Moderator
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    Just talked to a coworker who has the N7 and is keeping it till she can't. Our theory is that the N7 is such a beast of a phone that no manufacturers can compete so the exploding battery fiasco is only corporate espionage to ruin this phone and Sammy's reputation.

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  12. Amagine

    Amagine Active Member

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    Still to this day, IOS feels like an incomplete operating system. It really fells like IOS 1 with more and more features added to it. Nothing about the main experience improves.
    The phones themselves are of decent quality. But I dislike the choice of form over function. The backs are too slick to handle without a case and the ever more importance on the materials and colors presses the price skyward even though 90% of iPhones are in an OtterBox.
    Outside of the camera. They really have no features I like.

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