Customer Unruliness

Discussion in 'Android App Developers' started by neubanks89, Aug 17, 2010.

  1. neubanks89
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    neubanks89 New Member

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    Just wondering if you guys ever have trouble either getting customers to contact you if they have problems rather than giving 1 star/negative comments or if you're just getting stupid emails.

    I got this one last night: (censored)

    "This is not guitar tabs and you wasted my money so f*** you!! Too much falose info, a**hole"

    The app he refers to is called Keep Tabs Debt Management. The entire description is about keeping track of money, nothing to do with guitars. Also seems like not very many people know about the refunds as I get at least 1 email a day asking for one and I have to send my prepared "android market supports refund within 24 hours" email.

    Anyway, just had to rant and see if there was anything I could do.
  2. Abe21599
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    Abe21599 DF Super Moderator Rescue Squad

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    they do give phones to just about anyone these days, u know

    not your problem they cant read :)

    id just makre sure to put (like ive seen on a lot of apps) "any problems email me and i will try to fix it" or something of that nature.
  3. techguru
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    techguru Member

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    I have spent the past 20 years either in customer service, or working with company's customer service departments. If I have learned nothing else it is that at least 60% of the people who call or write to a company are illiterate and/or frighteningly stupid and it is scary that most of them are able to breed.....

    Alan
  4. CoolBreeze
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    CoolBreeze New Member

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    That's good and probably contains a lot of truth. There are a lot of people who also will post useless comments and low ratings just because they can and provide no legitimate reason for their complaint.

    The lack of common sense is a major epidemic.
  5. iPirate
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    iPirate New Member

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    Some people are just dumb, I've learned to ignore them and mark their comments as spam
  6. C10H15N
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    C10H15N New Member

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    Not a damn thing. In the words of Ron White: "You can't fix stupid". :)
  7. Insult2Injury
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    Insult2Injury New Member

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    I second that!
  8. wkearney99
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    wkearney99 New Member

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    Besides, it's the stupid that keeps people employed. Someone's gotta be there for the prison guards, emergency room staff, auto body shops, coroners and funeral homes.