Customer Satisfaction at AT&T and T-Mobile Drops

Discussion in 'Android News' started by dgstorm, May 17, 2011.

  1. dgstorm
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    dgstorm Editor in Chief Staff Member Premium Member

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    According to the American Customer Satisfaction Index Survey, AT&T and T-Mobile's customer satisfaction has dropped, and Sprint has accelerated to tie for first place with Verizon. Here's how the index breaks down:
    1. Verizon and Sprint Tied for 1st place, with score of 72
    2. T-Mobile in 2nd place drops to 70, from 73 last year
    3. AT&T is stuck in last place after dropping from 69 last year to 66
    Here's a quote from the Yahoo! News article explaining some of the changes,
    It's not surprising to see the drop in satisfaction with AT&T and T-Mobile, but it's pretty surprising to see such a huge increase for Sprint over just the last 3 years. It's also nice to see Verizon holding steady with good customer service ratings. What do you guys think of these results?

    Source: Yahoo! News
     
  2. music life
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    music life Member

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    its prolly bc sprint is the smallest. so to keep up they give awesome deals on their plans.

    i compared prices to get the same thing on vzw and sprint and i woulda saved a lot of money on sprint.

    only thing sprint lacks is good signal. but seems enough people think otherwise.
     
  3. jroc
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    jroc Silver Member

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    If its in the same area you live in, if its good for everybody else it should be good for you too. If its bad for you, it probably is bad for everybody else and they just dont realize it.

    I just moved and Verizon isnt so good where I live now. Doesnt mean it doesnt have a good signal, just means its not good enough for me where I live now. So Verizon, thats supposed to have the best network still has weak reception areas. Only way you will really know is to try a phone from whatever carrier you wanna go to and see for yourself.

    Add to that that some phones actually get better reception than others and for real it can be a crapshoot for getting the best carrier with the best reception for you.
     
  4. wingdo
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    wingdo Active Member

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    Not counting moronic sales people in their retail stores, I've not had any negative experiences with Verizon Wireless reps on the phone. One more than one occasion I have called expecting to have a bad experience only to have things go very smoothly and with my being happy with the results.

    BTW, to the second poster, Sprint is currently the 3rd largest of the US carriers with T-Mo 4th (Sprint with 51 Million customers and T-Mo with 33 million)
     
  5. music life
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    music life Member

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    sorry i was thinking ahead to after the merge. lol

    but when i had sprint i traveled all around the area i live. a pretty populated city. the only place i ever got good service was when i went fishing in the middle of the ocean...

    also traveled out in the country. was roaming 90% of the time.

    with vzw that all changed. so id say sprint is pretty lacking in coverage. at least from my viewpoint. every area is different tho.